Operations | Monitoring | ITSM | DevOps | Cloud

Gartner predicts that, by 2029, active AI will be able to autonomously resolve 80% of common customer service issues, reducing operational costs by around 30%. This scenario reinforces the need to move from a reactive model to proactive strategies that prevent incidents from arising, especially Level 1 incidents, which account for a large share of service desk volume.

Uptime reports are now available through the StatusGator v3 API. This new endpoint provides the same uptime report data available in the StatusGator UI, making it easy to access uptime statistics programmatically through the API and MCP server. You can find the endpoint in the API documentation.

If your organization handles the personal information of people in South Africa, POPIA compliance is not optional. The Protection of Personal Information Act has been fully enforceable since 1 July 2021, and the Information Regulator now backs it with administrative fines of up to ZAR 10 million. The requirement your IT and security teams own most directly is security safeguards under Section 19, and it is the first place a regulator looks after a breach.

This is the first in a series we’re calling AI ROI Dispatches, where we share stories from CloudZero and our customers on tying AI spend to real business outcomes.

Eight new Azure recommendation types now scan your environment for idle, unattached, and over-provisioned resources, then tell you exactly what to cut.

Platform engineering has become one of the most discussed topics in cloud native infrastructure. Yet despite the rising focus, most conversations around platform engineering skip over the uncomfortable truths. What actually works at scale? When should you build versus buy? And how do you avoid the traps that trip up even experienced teams?

AI has made writing code fast, and you can feel it. Commits are up, pull requests are up, new repos spin up over a weekend, and your engineers swear they are faster. But where are all the new products? If every team really got faster, the software you use every day should be getting visibly better. AI helped your engineers ship more code. It didn't help your team ship more products.

AI adoption has accelerated faster than most organizations expected. What started with chatbots has quickly evolved into AI systems capable of making decisions across enterprise environments, with the promise of faster service and more efficient teams. But many organizations are discovering an unexpected challenge: as AI usage expands, costs become harder to predict. Most AI platforms operate on token-based pricing models.

A malfunction in the baggage handling system at Berlin Brandenburg Airport disrupts the conveyor network that transports luggage across the airport. With more than 70,000 passengers traveling through BER every day and flight schedules timed down to the minute, even a small disruption can quickly lead to delays, missed connections, cancellations, and high costs. Fortunately, the Incident Management team receives the alert in real time and responds immediately.