Operations | Monitoring | ITSM | DevOps | Cloud

What survives when a former employee comes back: the 30-day restore window, the unlicensed OneDrive clocks, inactive mailboxes, and how to give a returning employee their old data.

Why a SharePoint or OneDrive file is marked Archived, who can reactivate it, how long it takes, the 120-day re-archive lock, and the file-level alternative that restores in one click.

Why a Teams chat disappears or shows Unknown User after an employee's account is deleted, where the messages really are, the eDiscovery route, and how to keep leavers' chats.

The case for Cloud ERP has been settled for a while. The case for this year has not.

Raygun APM Agent 3.1 introduces more accurate asynchronous request tracing for Windows, Linux, and Azure App Service. Version 3.0 rebuilt the foundation of the Agent, profiler, installers, and release pipeline. Version 3.1 builds on that work with a focused improvement for ASP.NET Core: automatic request correlation that follows asynchronous execution without requiring developers to instrument their application.

In short, this is a beginner’s guide to deploying an AI agent on Kubernetes. You will containerize an agent, store its API key as a Kubernetes secret, write a deployment with health probes and resource limits, expose it with a service, and lock down its network egress, in that order, with a working manifest at every step. On a local kind cluster the whole walkthrough takes about an hour.

Learn what RPO means, how it differs from RTO, and how faster backup storage can help reduce data loss after disruption. When designing a backup and disaster recovery strategy, organizations often simply ask how quickly they can recover. But a more important question to ask is how much data they can afford to lose. Backups are only as useful as the point in time they can return you to. If a payment system fails at 2 p.m.

Compliance is often treated as a governance responsibility. But many of the conditions that determine whether controls continue to hold are created inside day-to-day IT operations. Operations teams manage the devices, configurations, changes, dependencies, and remediation activities where compliance can either remain aligned or begin to drift. Governance defines the requirements. Operations manages much of the environment where those requirements must remain true.

The help desk knowledge base has hundreds of articles. Search traffic looks healthy, and employees are reminded to try self-service first. Yet ticket volume barely moves. That gap appears when a knowledge base is measured as content instead of ticket prevention. Article counts, page views, and searches can rise while the queue remains busy. None proves that an employee received a trustworthy answer before filing a ticket.

Launches are high-stakes moments for product managers (PMs), but understanding how a new product or feature is performing can be difficult. Teams may lack the instrumentation they need to track performance, or they may miss defects that affect specific user segments during QA.