ServiceNow

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Reporting on risk to the board of directors: Finding the right altitude

The regulatory and compliance landscape has been an ever-moving target, and growing in complexity. Organizations are dealing with cybersecurity, data privacy (General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), third-party risk, and government contracts to name a few. The complexity of providing governance over these critical areas has drastically expanded as organizations extend the boundaries of their environment to areas outside of their direct control.

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How using ServiceNow can financially boost communication service providers

A commissioned Forrester TEI Study reveals the numbers behind good customer service Are you having difficulty achieving or even tracking your SLAs? Are your agents spending too much time on the phone answering routine questions? Does your organization have critical information scattered across multiple support platforms? If you’re nodding yes to any of these, you’re not alone.

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For the 6th...year in a row,...Gartner names ServiceNow an ITSM Magic Quadrant Leader

We’re delighted to be named as a Leader once again in the Gartner Magic Quadrant. That’s six consecutive years that we believe, Gartner and our customers have validated our efforts and success in transforming the employee experience with ServiceNow® IT Service Management (ITSM).

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How ServiceNow is reinventing the financial close

Once a quarter, I used to do a vanishing act that any professional magician would envy.  Along with scores of accountants worldwide, I vanished into accounting’s month-end close cycle. That’s when we take all the work that's happened organization-wide during a month and prepare for quarter-end when we prepare financial statements for stockholders, SEC regulators and the management teams.

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Your Work Life Just Became as Great as Real Life

ServiceNow (NYSE: NOW), the company that makes work, work better for people, today announced the general availability of the Now Platform® New York release, which extends new desktop and native mobile capabilities across the workplace at scale, enabling companies to make their employees’ lives at work as simple, easy and mobile-friendly as our real lives. The New York release of the Now Platform includes more than 650 new innovations across IT, employee and customer workflows.

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How to transition customer service from good to great

A new executive survey reveals where companies stand now When you get customer service right, the dividends can be fantastic. Regularly cited benefits include increased customer satisfaction, repeat customers, increased sales and profit margins. But anyone who has been involved in the underlying service operations or front-end customer engagement knows that achieving great customer service to maximize its benefits is no easy task.

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Extending the first-day-of-work excitement to the rest of the employee experience

While employers have made strides to improve aspects of the employee experience, a new study reveals that employees believe there is still a gap between good and great. First, consider a few positive stats. A new survey from ServiceNow shows that 85% of employees are enthusiastic about their position and company when starting a new job, and 72% report a positive experience during their first few weeks. But for many workers, starting a new gig is the peak of their employee experience.

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Re-imagining online citizen engagement

We’ve all been there. You need something from your local or state government agency, so you navigate to their website. But instead of finding what you need quickly, as you would with many consumer sites, the site is a mess. It’s organized by agency department, which you don’t really understand, or it’s not organized at all, with a hodgepodge of information all over the place.

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Great Customer Service Can Come with Great Cost Savings

Insights from the Forrester Total Economic ImpactTM Study on the Business Benefits of ServiceNow Customer Service Management Customer service holds the key to business success. Great customer service leads to greater customer satisfaction and loyalty, which research shows leads to revenue gains and profitability increases. ServiceNow can help companies achieve the great customer service they need to move the needle.

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Why ITOM, ITSM, and AIOps belong together

To paraphrase Winston Churchill, if you don’t learn from history, you’re doomed to repeat it. That may sound a bit apocalyptic, but here’s the point: To make well-informed, well-judged decisions, you need historical context. That’s why we get better at doing things over time. Expertise doesn’t just instantly happen—it’s a combination of intelligence and experience.