What IT Incident Management Can Teach Workplace Safety
In most modern enterprises, the playbook for a production outage is well understood. An alert fires. An on-call engineer responds within a documented service level. The incident is triaged, assigned a severity, and worked through to resolution by a team that has rehearsed the steps. Afterward, a postmortem is written. The root cause is identified, blameless analysis is performed, and the findings flow back into runbooks, monitoring rules, and training materials. The cycle is closed.
