Operations | Monitoring | ITSM | DevOps | Cloud

A critical application slows overnight. Monitoring identifies an unhealthy component, and an engineer finds a familiar remedy: restart a service. The command takes seconds. Determining whether the restart will restore the application or disrupt another dependency takes far longer. That is the real challenge in enterprise incident remediation. Most IT teams already know how to automate a task.

Artificial intelligence (AI) is changing how IT teams manage service requests, troubleshoot technical issues, and respond to incidents. As IT environments become increasingly complex, traditional service management processes can struggle to keep up with growing ticket volumes, recurring incidents, and rising expectations for faster resolutions.

Quick Summary: NetBrain is our lead pick for enterprise teams evaluating agentic network operations because it combines live network context, AI-assisted investigation, and governed workflows across multi-vendor infrastructure. Other platforms worth considering include Cisco AgenticOps, HPE Juniper Mist with Marvis AI, IBM Network Intelligence, Arista AVA, and Nokia Network Services Platform. Disclosure: This guide is published by OnPage, a provider of incident alerting and on-call management software.

Jira round robin assignment hands each new issue to the next person on a list, so incoming work spreads evenly instead of piling up on whoever happens to be watching the queue. Jira Cloud can do this natively with Jira Automation, and for most teams that takes ten minutes to set up. The hard part is everything around it: people on leave, triage that happens in Slack instead of Jira, and the gap between "evenly assigned" and "actually picked up".

Our conversations at the recent ServiceNow® World Forum in London highlighted a growing interest in how enterprises can make better use of the operational intelligence available across their existing IT environments.

For enterprise IT leaders, the question is no longer whether AI agents can help run IT operations, but how to scale them beyond pilots and into the everyday work of keeping the business online. It’s no coincidence that this year’s Gartner IT Infrastructure, Operations & Cloud Strategies Conference (IOCS) opens with a keynote dedicated to scaling agentic AI to enable autonomous IT operations. At BigPanda, we’ve seen a shift from the ITOps leaders we work with every day.