Operations | Monitoring | ITSM | DevOps | Cloud

This week, we have a really fun conversation lined up. For this episode, we chatted with Toby Jackson, Global SRE Team Lead at Future, about why it’s a bad idea to take a cookie-cutter approach to incident management or, put another way, why it’s not a good idea to treat all incidents alike. In our conversation, we discuss what’s wrong with this approach, some situations where this might actually make sense, how psychological safety factors into this conversation, and a whole lot more.

In this walkthrough, we give you a comprehensive overview of the OnPage Phone App and we discuss.

Discover how Squadcast revolutionizes incident management for enterprises. Learn how to reduce alert fatigue, automate incident response, and gain valuable insights from past incidents. Our experts will share real-world use cases and demonstrate how Squadcast can streamline your operations, leading to improved reliability and faster resolution times. Key Takeaways.

Welcome to our latest tutorial on OneUptime! In this video, we'll be exploring how to use Monitor Secrets to securely store your API Keys and Bearer Tokens. **Monitor Secrets** is a feature of OneUptime that allows you to securely store sensitive information like API keys and Bearer Tokens. This ensures that your critical data is kept safe while still being readily accessible for your monitoring needs.

Chat with the PagerDuty Runbook Automation product management team. Join us to learn more about what's new in the new release - v5.3 - and what's coming for automation! If you user Runners you cannot miss this one.

Is your support ever in a situation to report an issue but don't know which team to add? Are you looking to create a ticket or incident in seconds? Do you want to convert slack messages into tickets? With pagerly, you can create a ticket or an incident to the right team with the right information in seconds.

Automatically synchronize groups between Slack and Google. No more manual group management on both Google and Slack - your solution is here.

The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on Scheduling users for duty shifts. Learn how to schedule users for SIGNL4 shifts and about the scheduling options and how they affect your team and schedule. Learn how to create a schedule and then copy this schedule so you only have to create it once. This video is packed with helpful tips to help you get the most out of your account.

This video showcases the new items included in the May 2024 release of SIGNL4. Including where the new items are located and how they function.

In this video, we will guide you through the step-by-step process of creating synthetic monitors using OneUptime. Synthetic monitoring is a method to monitor your applications by simulating user behavior. It’s an essential tool for ensuring optimal performance and high availability of your web applications.

Build operational excellence with PagerDuty. Watch this demo to see how the latest innovations for the PagerDuty Operations Cloud come together to help a team tackle a major incident related to a database upgrade. You’ll see how PagerDuty Copilot capabilities work in concert with new functionality built for modernizing operations centers, standardizing automation at scale, and transforming incident management. The result? Improved innovation velocity, reduced operating costs, and better customer experiences.

PagerDuty Workflow Automation enables speed at scale by blending technical automation with human-driven steps, to reduce manual interventions, streamline repetitive tasks, and increase operational efficiency.

In this quick start guide, we will cover the basics of getting started as a team admin within PagerTree. Transcript: In this Team Admin QuickStart guide, we will explore the basics of team management in PagerTree. Team admins are responsible for managing teams within PagerTree. In the Team Page, admins can edit current teams, on-call schedules, and escalations policies. When editing teams They can assign and remove members as well as assign team admins.

Learn how Datadog’s generative AI assistant, Bits AI, can help organizations accelerate incident investigations with auto-generated summarization to get you up to speed quickly, fetch information about past related events, update teams and statuses all through Slack.

In this quick start guide, we will cover the basics of getting started as an account admin within PagerTree. Transcript: In this QuickStart user guide, we will show you how to get started in PagerTree as an on-call team member. Account admins will need to add you as a user to your company's account, this requires your name and company email.

In this clip, Pete explains why we've taken the approach of "exoskeletons, not robots" when building with AI. It’s fair to say that AI is here to stay. So, as companies grapple with this reality, they’re putting their best foot forward to build AI features that really make a difference for their customers. But should you be building these features if there’s no obvious fit in your product? And even if there is, are you making sure to stay true to your product principles?

In this quick start guide, we will cover the basics of getting started as an account admin within PagerTree. Transcript: In this quickstart guide, we will show you the basics of an account admin in PagerTree. Before watching this video, it is suggested to read and watch the Architecture Guide to build a strong foundation for your understanding of PagerTree and how it works. Here is a brief overview of the alert workflow.

Welcome to our comprehensive step-by-step guide on OneUptime with Kubernetes! In this tutorial, we will walk you through the process of deploying and managing your applications using OneUptime in a Kubernetes environment. Whether you're a beginner just getting started with Kubernetes, or an experienced developer looking to optimize your workflow, this guide is designed to help you understand and harness the power of OneUptime with Kubernetes.

Incidents happen. PagerDuty helps you automate incident management end-to-end, allowing you to work where you want and integrate with all your tools.

PagerDuty helps organizations manage the entire incident lifecycle to respond faster and more effectively while reducing costs. Move from manual, reactive incident management to an automated, proactive approach, making the incident response process more efficient and resilient.

It’s fair to say that AI is here to stay. So, as companies grapple with this reality, they’re putting their best foot forward to build AI features that really make a difference for their customers. But should you be building these features if there’s no obvious fit in your product? And even if there is, are you making sure to stay true to your product principles? The reality is that deciding to build AI into your product isn’t a decision you make on a whim.

In this video, you'll learn how to update your status page directly from an alert. This method provides a quick way to notify your customers about any issues.

Welcome to our step-by-step tutorial on how to install OneUptime using Docker Compose! In this video, we'll guide you through the entire process of setting up OneUptime on your system using Docker Compose. OneUptime is a powerful tool that helps you monitor your websites and services, ensuring they're always up and running.

In this quick start guide, we will cover the basics of getting started as a team admin within PagerTree. Transcript: In this Team Admin quickstart guide, we will explore the basics of team management in PagerTree. Team admins are responsible for managing teams within PagerTree. In the Team Page, admins can edit current teams, on-call schedules, and escalations policies.

PagerDuty AIOps works out of the box reducing noise, creating context and automating toil so that teams can enjoy fewer incidents, faster resolution and greater productivity. Learn more in less than two minutes.

Create Incidents using Slack Emoji / Automatically Automatically create Incidents for every message on Slack Channel? Want to give your operations team options to create Incidents using Emojis? With Pagerly, choose your logic and set up rules to create incidents easily on Slack.

Watch the first virtual meetup for the PagerDuty plugin for Backstage. This informal gathering is for plugin users and contributors. Learn why PagerDuty continues to invest in this open-source project, which aims to solve significant challenges for software development and engineering teams. Developer Advocate and project maintainer Tiago Barbosa presents success metrics, reviews the work accomplished so far, and discusses the future feature roadmap openly.

Developer Advocate Mandi Walls and Solutions Consultant Taz Ishraque explore the power of Change Events in the PagerDuty Operations Cloud. Watch and learn: How PagerDuty's Change Events API and integrations streamline the transmission of critical updates How Change Correlations enhance incident triage How to accelerate incident resolutions, reduce context switching and help teams focus on innovative work instead of firefighting.

It’s no secret that teamwork is one of those things that, when done right, can make a world of a difference. So sometimes, when responding to a particularly complicated incident, it can be best to bring a team together to figure out what’s going on and work towards a fix. But it’s not enough to just jam a bunch of folks into a room and hope for the best. You need a framework in place to ensure that everyone stays focused, diagnoses the issue and resolves it as quickly as possible.

How prepared is your team to handle outages or system failures? PagerDuty’s Operational Maturity Model helps organizations plot their path to more resilient operations. Learn more in less than 2 minutes.

In this clip, Dan Slimmons explains what this clinical troubleshooting framework entails. It’s no secret that teamwork is one of those things that, when done right, can make a world of a difference. So sometimes, when responding to a particularly complicated incident, it can be best to bring a team together to figure out what’s going on and work towards a fix. But it’s not enough to just jam a bunch of folks into a room and hope for the best. You need a framework in place to ensure that everyone stays focused, diagnoses the issue and resolves it as quickly as possible.

In this clip, Viktor Stanchev explains why it's important to remember that learning is an iterative process. Whether you’re a seasoned vet when it comes to incident response, or just getting started out, it can be easy to fall into the trap of doing too much all at once. And it just makes sense. Incident response is one of those things that doesn’t have a single, perfect formula, so teams can be left doing a little bit of everything in an effort to get it right.

In this clip, Viktor Stanchev explains why it's better to declare incidents early rather than too late. Whether you’re a seasoned vet when it comes to incident response, or just getting started out, it can be easy to fall into the trap of doing too much all at once. And it just makes sense. Incident response is one of those things that doesn’t have a single, perfect formula, so teams can be left doing a little bit of everything in an effort to get it right.

There are several ways to update ilert status pages. In this video, you'll learn how to do it using alert actions. We'll create a new alert action so that your status page automatically updates with a new status whenever an alert is received. Haven't tried ilert status pages yet? Get a public status page integrated with ilert alerting system for free.

In this informative and easy-to-follow tutorial, we walk you through the process of setting up Single Sign-On (SSO) with Azure Entra ID and OneUptime. We guide you step-by-step on how to enable SSO for an enterprise application that you’ve added to your Microsoft Entra tenant. We cover everything from signing in to the Microsoft Entra admin center as a Cloud Application Administrator, to configuring SSO in the tenant and the application.

If improving response time to patient consult requests and eliminating miscommunications due to broken healthcare communication workflows have been on your radar lately, then this video is for you.

Status Pages REST API is now generally available! Join us as we discuss some of its capabilities and look at some cool use cases.

In this clip, Dennis Henry of Okta explains why having more low-severity incidents can be a good thing. In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response. In that conversation, one of the myths we spoke about was the idea that asking “why” is better than asking “how.” And how, in reality, asking "how" allows you to focus more on the contributing factors that led to an incident happening, whereas “why” tends to single out a person, which can lead to a lot of blame.

In this clip, Dennis Henry of Okta explains why it's important to remember that mistakes happen for several reasons and don't have a single cause. In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response.

Extend OnPage's incident alert management to Slack.

In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response. In that conversation, one of the myths we spoke about was the idea that asking “why” is better than asking “how.” And how, in reality, asking "how" allows you to focus more on the contributing factors that led to an incident happening, whereas “why” tends to single out a person, which can lead to a lot of blame.