Mountain View, CA, USA
Dec 18, 2019   |  By Mohan Kompella
My 2nd Gartner IOCS experience ended with a bang, just like my first one, with an amazing presentation by Jason Walker at Blizzard Entertainment (part of the $42B Activision-Blizzard gaming powerhouse) on how they use AIOps to deliver an amazing gaming experience for hundreds of millions of gamers around the world, 24×7. But before I get to that, let me share some more key takeaways from the conference.
Dec 4, 2019   |  By Maui Williams
Critical and sev1 incidents are always a priority, but what about those dozens and often hundreds of lower priority ones that often sit in a queue waiting for a first response engineer to get to them? Do you find that no matter how much effort your team puts into minimizing the number of queued incidents, their number always seems to grow? If this sounds familiar – this blog is for you.
Nov 21, 2019   |  By Haim Snir
Root Cause Analysis (RCA) is an all-encompassing process. It is usually very complicated and often requires many people with many different skills – all trying to tackle an incident to determine what happened, when, why, how and ultimately who (to blame). There is, however, secret sauce today that can help solve many issues before a “full-scale” RCA process is initiated – and that is Root Cause Changes (RCC).
Nov 5, 2019   |  By Mohan Kompella
TL;DR: Fast-moving IT stacks see frequent, long and painful outages. Thousands of changes – planned, unplanned and shadow changes – are one of the main reasons behind this. Until now, IT Ops, NOC & DevOps teams didn’t have an easy way to get a real-time answer to the “What Changed?” question – the answer that can help reduce the duration of outages and incidents in these fast-moving IT stacks. Now, with BigPanda Root Cause Changes, they do.
Oct 23, 2019   |  By Ken Serembus
The dreaded monthly operations and application meeting is edging near. You know which meeting we’re talking about: the one where all the Ops teams get together to talk about what they are seeing, about application enhancements and modifications, potential improvements, and often – about their frustrations!
Oct 17, 2019   |  By BigPanda
Autonomous operations based on AI lets IT operations teams quickly identify the root cause of incidents in today's hybrid computing environments. Learn how to evaluate AIOps solutions and pick the one that best meets the needs of your organization.
Jun 6, 2019   |  By BigPanda
Stretched thin and relying on legacy IT Ops tools, IT Ops, NOC and DevOps teams are unable to effectively support today's highly complex, dynamic IT stack. This is causing a rising tide of outages, poor app performance and service disruptions. What's the answer? AI and ML-driven IT Ops automation.
Oct 21, 2018   |  By BigPanda
IT systems are more complex and agile than ever before. As a result, the amount of alerts that ops teams have to deal with has increased by orders of magnitude. Alert correlation is designed to reduce the strain and boost productivity by transforming high volumes of alerts into actionable insights.
Oct 21, 2018   |  By BigPanda
Grounded in the latest market research, this new report, The Modern NOC: IT Ops Predictions for 2018, features 9 key predictions for our industry. Whether you are an executive, manager or engineer, this report examines issues and trends that affect the enterprise at all levels.
Oct 1, 2018   |  By BigPanda
Autonomous Digital Operations, or ADO, is all about applying more intelligent automation to scale IT incident management. ADO can optimize your operational costs, improve service availability and mitigate the risks of digital transformation.
Dec 4, 2019   |  By BigPanda
Those hundreds of low priority incidents waiting in your que harbour great risks for outages. Learn how to get rid of your incident routing bottlenecks.
Oct 29, 2019   |  By BigPanda
BigPanda helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents & outages in fast-moving IT.
Oct 29, 2019   |  By BigPanda
Changes are responsible for more than 85% of incidents and outages. BigPanda automatically analyzes information from your CI/CD and change tools, and matches it to your monitoring alerts, to quickly identify the root cause changes.
Oct 22, 2019   |  By BigPanda
Is creating your monthly IT Operations Reporting a pain? Learn how to simplify it using unified and automated analytics.
Sep 18, 2019   |  By BigPanda
Overwhelmed by a high volume and tedious ticket creation process? Learn how automated ticketing creation can help ease the pain.