May 12, 2023
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By Elli Dugger
Sony Interactive Entertainment (SIE) is a multinational video game and digital entertainment company owned by global conglomerate Sony. SIE primarily operates the PlayStation brand of video game consoles and products.
May 8, 2023
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By Blair Sibille, BigPanda Field CTO
IT alerts are difficult to understand, even for experienced professionals. The language of IT alerts is akin to an enigmatic code requiring fluency in dozens of observability languages to extract technical meaning and business impact from a stream of seemingly disconnected events, alerts, and notifications.
May 2, 2023
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By BigPanda
Eliminating errors and streamlining the incident management process are top priorities for many ITOps, NOC, SRE, and DevOps teams. With organizations using multiple tools in their IT stack, manually finding the right information at the right time becomes crucial during incident triage. By automating tasks and workflows, businesses can eliminate manual tasks that are time-consuming, repetitive, and prone to mistakes.
Apr 27, 2023
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By Bhushan Jadhav
If you’re in IT operations or manage NOC, SRE, and DevOps teams, chances are your IT environment is growing complex for you and your teams to manage. Any enterprise, large or small, around the globe, is continuously changing its IT stack due to evolving business requirements and significant industry trends. But digital transformation, hybrid infrastructure, DevOps adoption, and continuous integration and continuous delivery (CI/CD) pipelines are all causing major headaches.
Apr 17, 2023
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By Craig Ferrara
The average cost of an IT outage is $12,900—per minute. And when it comes to a “significant outage,” organizations reported the average overall cost was a whopping $1,477,800. On the latest podcast episode of That’s great IT, I spoke with Scott Lee, AVP for infrastructure and ITOps at Arch Mortgage Insurance Company, part of Arch Capital Group, about how organizations can best navigate IT outages.
Apr 10, 2023
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By BigPanda
Root cause analysis (RCA) is a systematic approach to defining symptoms, identifying contributing factors, and repairing faults when problems arise. The process can be applied to virtually any problem in any industry, from NASA’s Apollo 13 mission to everyday tech problems that happen within modern IT departments.
Apr 7, 2023
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By Brooke Fishback
I see it daily in my role, IT organizations are paying for best-of-breed monitoring tools but struggle to tie the pieces together between these siloed systems. The wound of these silos is further punctured when incidents arise. Incidents are costly for so many reasons, like wasted company resources, potential revenue loss, customer satisfaction, employee burnout, etc. This is exactly why BigPanda exists, to apply AI to the complex problems IT operations, NOC, SRE, and DevOps teams face daily.
Mar 30, 2023
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By Craig Ferrara
IT people know that data is king, especially in optimizing IT operations. However, figuring out which metrics to collect and how to collect them can be challenging. IT teams have to factor in what IT directors, team managers, and the people overseeing operations want, what they’re concerned about, and what they consider important.
Mar 29, 2023
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By Jason Walker
This is the story of an insurance company that was getting six million IT alerts every 90 days and how they used BigPanda’s AIOps to reduce it to less than 50,000. Before we get into that though, let’s take a step back. How did we, as an IT sector, get to a place where organizations receive 6,000,000 IT alerts in the first place?
Mar 16, 2023
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By BigPanda
It may be counterintuitive to tackle a problem without knowing exactly what the problem is, but an incident commander often does just that. In fact Rob Schnepp—founding partner at Blackrock 3, an Alameda, California-based incident management consulting group—says identifying the root cause of an incident is typically secondary to addressing the symptoms.
Apr 7, 2023
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By BigPanda
BigPanda transforms millions of events into a small number of actionable alerts, no matter where they originate, on a first pane of glass. Watch this video to learn more.
Feb 27, 2023
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By BigPanda
What will 2023 hold for ITOps? As we look back to 2022, its stellar growth for many companies and positive hiring trends, we hope that 2023 is even more successful for those involved in ITOps. In this episode, we take a deep dive into #predictions for 2023 and the future of #ITOps.#aiops #ITOps #podcast
Feb 27, 2023
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By BigPanda
Even the best teams can encounter outages. Sometimes there's environmental anomalies in the data center or a component failure that leads to unplanned downtime. In this episode, we explore how IT teams can limit the impact of outages to business operations and resolve them when they arise.#itops #aiops #podcast
Feb 7, 2023
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By BigPanda
BigPanda transforms IT data into actionable intelligence and automation, enabling incident response teams to increase uptime, efficiency, and velocity.
Jan 13, 2023
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By BigPanda
It’s that time of year when ITOps leaders quantify their plans in budgets that must compete with other equally hungry groups for limited corporate resources. How can the thankless task of proactively preventing outages and speeding time to resolution win against funding flashier projects? Real-world facts can make that difference. Some of the major topics Nigel and Craig will discuss is how to help organizations successfully build and defend their 2023 ITOps budget for investments in tooling, headcount, and workflow improvements.
Sep 19, 2022
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By BigPanda
Learn how leading game studio Bungie relies on BigPanda to help support the seamless operation of its iconic game universes including Destiny, Halo, Myth, Oni, and Marathon - and about the role BigPanda played in the recent launch of ShadowKeep.
Sep 19, 2022
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By BigPanda
The Open Integration Manager enables you to create custom inbound alert integrations through the configuration of a generic, out-of-the-box inbound integration rather than creating custom code. This self-service and intuitive approach streamlines the integration process, accelerates data flow, and enables faster time to value.
Sep 15, 2022
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By BigPanda
BigPanda's easy-to-use self-service Email Parser receives information in email form and converts the data into BigPanda alerts. This is ideal for monitoring tools and systems that do not support REST API, the email parser extracts alert data such as status and properties right from the email's subject or body without the need for custom code.
Sep 1, 2022
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By BigPanda
Unified Analytics is here! Now, your team can take advantage of new self-service analytics capabilities and ready-to-use value KPI’s. We have created detailed and interactive learning resources to get you started, and we cannot wait for you to experience Unified Analytics for yourself!
Oct 17, 2019
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By BigPanda
Autonomous operations based on AI lets IT operations teams quickly identify the root cause of incidents in today's hybrid computing environments. Learn how to evaluate AIOps solutions and pick the one that best meets the needs of your organization.
Jun 6, 2019
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By BigPanda
Stretched thin and relying on legacy IT Ops tools, IT Ops, NOC and DevOps teams are unable to effectively support today's highly complex, dynamic IT stack. This is causing a rising tide of outages, poor app performance and service disruptions. What's the answer? AI and ML-driven IT Ops automation.
Oct 21, 2018
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By BigPanda
Grounded in the latest market research, this new report, The Modern NOC: IT Ops Predictions for 2018, features 9 key predictions for our industry. Whether you are an executive, manager or engineer, this report examines issues and trends that affect the enterprise at all levels.
- May 2023 (3)
- April 2023 (5)
- March 2023 (11)
- February 2023 (9)
- January 2023 (6)
- December 2022 (5)
- November 2022 (2)
- October 2022 (7)
- September 2022 (11)
- August 2022 (14)
- July 2022 (2)
- June 2022 (6)
- May 2022 (4)
- April 2022 (4)
- March 2022 (5)
- January 2022 (1)
- December 2021 (2)
- November 2021 (5)
- September 2021 (1)
- July 2021 (3)
- June 2021 (3)
- May 2021 (4)
- April 2021 (2)
- March 2021 (8)
- February 2021 (5)
- January 2021 (1)
- December 2020 (15)
- November 2020 (4)
- October 2020 (5)
- September 2020 (2)
- August 2020 (3)
- July 2020 (2)
- June 2020 (5)
- May 2020 (3)
- April 2020 (4)
- March 2020 (2)
- February 2020 (3)
- January 2020 (1)
- December 2019 (3)
- November 2019 (2)
- October 2019 (7)
- September 2019 (4)
- August 2019 (4)
- July 2019 (4)
- June 2019 (3)
- May 2019 (7)
- April 2019 (5)
- March 2019 (3)
- February 2019 (3)
- January 2019 (2)
- December 2018 (2)
- November 2018 (5)
- October 2018 (6)
- September 2018 (1)
- August 2018 (1)
- July 2018 (2)
- June 2018 (1)
- May 2018 (2)
- March 2018 (1)
- November 2017 (2)
- September 2017 (1)
- April 2017 (1)
BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before.
Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures.
The intelligent automation your IT Ops team always wanted:
- Correlate: BigPanda's Autonomous Operations platform intelligently correlates alerts from all your monitoring, topology, change and other tools into a handful of context-rich incidents. This lets your ops teams quickly and easily focus on what matters the most to your customers and your business.
- Automate: BigPanda's Autonomous Operations platform intelligently automates responses to your IT incidents across their lifecycle. This lets your ops teams handle more incidents faster and more effectively than ever before.
- Streamline: BigPanda's Autonomous Operations platform intelligently streamlines workflows across your Level 1, 2 and 3 team members, and across your ticketing, service desk and collaboration tools. This lets your ops team rapidly resolve incidents, before they affect your customers and your business.
Autonomous Digital Operations. Intelligent Automation for IT Incident Management.