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Mar 19, 2021   |  By Paul Szymczyk
It has been eight years since The Phoenix Project was published and a lot has changed since then! I started to think about what we’ve learned in that time. It starts with the theory of constraints. I still see it all the time. Organizations take actions which are merely temporary, putting out fires but not solving for the underlying causes of those fires.
Mar 18, 2021   |  By Mohan Kompella
Low MTTR is the much-desired nirvana-state in IT Operations. One of the most painful parts of the incident management lifecycle, which prevents the achievement of this nirvana, is triage: the time it takes first incident responders to determine the next action when facing a barrage of IT incidents. Why?
Mar 10, 2021   |  By Anirban Chatterjee
In one of our recent webinars we discussed a substantial challenge IT Ops teams face in today’s complex IT environments: defining and clearly communicating incident/operational roles and processes, in an effort to create a well-coordinated incident management lifecycle. This lifecycle is essential for restoring service as quickly as possible when disruptions occur. Following are the highlights of that discussion, also recently published in an ApmDigest article.
Mar 3, 2021   |  By Yoram Pollack
There are many hidden costs in running sub-optimal IT operations, that most organizations don’t consider. Enterprises often look at service downtime as their only KPI, but that is really only the tip of the iceberg. Without a properly operating incident management lifecycle, enterprises tend to support poorly performing services instead of fixing them.
Feb 24, 2021   |  By Anirban Chatterjee
In one of our recent webinars we discussed a challenge in digital transformation that is top of mind for many IT Ops leaders: how to actually transform with the least amount of pain… No matter how tired people are of the term “digital transformation”, it still represents an imperative strategy for enterprises wishing to survive in today’s dynamic business environment, let alone see growth and increased market value.
Feb 10, 2021   |  By Yoram Pollack
Does the following sound familiar? You have a complex, hybrid and dynamic IT stack – with your cloud infrastructure changing by the minute and your container infrastructure changing by the second. Your monitoring and observability tools provide excellent visibility into your infrastructure, your applications and your services, but the dynamic environment in which they operate causes them to generate large volumes of heterogeneous machine data, with thousands of alerts a minute.
Feb 4, 2021   |  By Yoram Pollack
It’s on the agenda of almost every CIO, COO and CFO, and sounds like a great idea in general: tool rationalization, often trying to standardize on top of a single vendor. It can reduce costs and provide a streamlined IT Ops process through data consistency, a single pane of glass and a single source of action.
Jan 13, 2021   |  By Yoram Pollack
2020 is (finally) over, and it’s safe to say that this very challenging year taught us once again that (as the old Danish proverb says) it’s difficult making predictions, especially about the future. Who would have imagined in January 2020 that we would find ourselves where we are today… And yet, as Tim Harford once wrote in the Financial Times, predictions are like Pringles: nobody thinks that there’s any great virtue in them but we find them hard to resist.
Dec 22, 2020   |  By William White, et al
Solarwinds is a 21-year old publicly traded monitoring and network management vendor with 300,000+ customers across the world. It’s familiar to IT operations and monitoring teams across enterprises big and small. And this week, it found itself in the news for all the wrong reasons.
Dec 11, 2020   |  By Mohan Kompella
In 2020, enterprises have meaningfully accelerated their digital transformation. The global financial advisory firm KPMG, notes that “For a majority of U.S. CEOs, the pandemic has meant an acceleration in digital transformation by months or even years. The move to digitization has accelerated, and the benefits will be permanent. There is no going back.” Software vendors are seeing this very clearly too.
Mar 19, 2021   |  By BigPanda
Mar 17, 2021   |  By BigPanda
IT incidents often lack critical business context necessary to conduct triage, resulting in long incident management lifecycles and high MTTR. Automatic Incident Triage significantly simplifies and shortens triage by automatically adding actionable business context to incidents.
Mar 8, 2021   |  By BigPanda
Use BigPanda together with your best-of-breed monitoring and observability tools to shorten your incident management lifecycle and drastically improve your MTTR.
Mar 3, 2021   |  By BigPanda
Sub-optimal IT operations cost much more than meets the eye, as poorly performing services have many more implications than just revenue loss. Join us in a CTO Perspective discussion with Jason Walker, Field CTO at BigPanda, to learn why real-life IT Ops tax is akin to death by a thousand cuts.
Feb 9, 2021   |  By BigPanda
BigPanda augments ServiceNow and helps IT Ops teams work more efficiently in modern IT Stacks, reducing MTTR by 40% or more. By using BigPanda and ServiceNow together, IT Ops teams are provided with real-time service mapping for dynamic infrastructures, can easily reduce and automate ServiceNow ticketing, and are able to surface the root cause changes affecting their continuous delivery.
Feb 4, 2021   |  By BigPanda
Can we reach the promised land of tool rationalization, or is this a never-ending struggle? The answer might surprise you. Find out in this latest installment of The CTO Perspective with BigPanda CTO Elik Eizenberg.
Dec 7, 2020   |  By BigPanda
BigPanda helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents and outages in fast-moving IT.
Dec 7, 2020   |  By BigPanda
BigPanda allows you to resolve incidents quickly and easily in real-time, and drive IT Ops performance using reports and analytics. Here's a quick overview of the Incident 360 and Analytics consoles.
Dec 7, 2020   |  By BigPanda
What are the common challenges enterprises face as they migrate to hybrid cloud, and are there best practices for a successful hybrid cloud migration? Join us in a CTO Perspective discussion with Scott Stradley, Field CTO at BigPanda.
Dec 2, 2020   |  By BigPanda
In this video we will show how to set up the sharing of incidents from your BigPanda environments with ticketing, chat, notification and orchestration systems.
Oct 17, 2019   |  By BigPanda
Autonomous operations based on AI lets IT operations teams quickly identify the root cause of incidents in today's hybrid computing environments. Learn how to evaluate AIOps solutions and pick the one that best meets the needs of your organization.
Jun 6, 2019   |  By BigPanda
Stretched thin and relying on legacy IT Ops tools, IT Ops, NOC and DevOps teams are unable to effectively support today's highly complex, dynamic IT stack. This is causing a rising tide of outages, poor app performance and service disruptions. What's the answer? AI and ML-driven IT Ops automation.
Oct 21, 2018   |  By BigPanda
IT systems are more complex and agile than ever before. As a result, the amount of alerts that ops teams have to deal with has increased by orders of magnitude. Alert correlation is designed to reduce the strain and boost productivity by transforming high volumes of alerts into actionable insights.
Oct 21, 2018   |  By BigPanda
Grounded in the latest market research, this new report, The Modern NOC: IT Ops Predictions for 2018, features 9 key predictions for our industry. Whether you are an executive, manager or engineer, this report examines issues and trends that affect the enterprise at all levels.
Oct 1, 2018   |  By BigPanda
Autonomous Digital Operations, or ADO, is all about applying more intelligent automation to scale IT incident management. ADO can optimize your operational costs, improve service availability and mitigate the risks of digital transformation.

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before.

Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures.

The intelligent automation your IT Ops team always wanted:

  • Correlate: BigPanda's Autonomous Operations platform intelligently correlates alerts from all your monitoring, topology, change and other tools into a handful of context-rich incidents. This lets your ops teams quickly and easily focus on what matters the most to your customers and your business.
  • Automate: BigPanda's Autonomous Operations platform intelligently automates responses to your IT incidents across their lifecycle. This lets your ops teams handle more incidents faster and more effectively than ever before.
  • Streamline: BigPanda's Autonomous Operations platform intelligently streamlines workflows across your Level 1, 2 and 3 team members, and across your ticketing, service desk and collaboration tools. This lets your ops team rapidly resolve incidents, before they affect your customers and your business.

Autonomous Digital Operations. Intelligent Automation for IT Incident Management.