Operations | Monitoring | ITSM | DevOps | Cloud

Learn how to create and configure an **on-call schedule in OnPage** with this step-by-step how-to guide. In this video, we walk through how to select a group, create a new schedule, assign on-call team members, set escalation priority, and configure coverage for specific days and times. Using OnPage’s on-call scheduling capabilities, teams can ensure the right responders are automatically available for critical alerts, incidents, messages or calls during designated coverage periods, including after-hours, weekends, and other shifts.

A step-by-step guide for OnPage’s new web management console, including how to create a single contact and how to create multiple contacts at once by importing an Excel spreadsheet. Feel free to comment below with any questions! Whether you’re in IT or healthcare, OnPage helps teams manage critical alerting and communication to ensure urgent messages reach the right people at the right time. If you’re not yet using OnPage or want to see how it works, request a demo or speak with a member of our team to learn more.

Learn how to create and configure an Escalation Group in OnPage with this step-by-step how-to guide. This video walks through how to create an escalation group, a regular group, configure escalation intervals and factors, enable Round Robin, set failover OPIDs, and add a Fail Report email address. With escalation groups, OnPage can route critical alerts to team members in a predefined order and automatically move to the next responder when needed—helping ensure time-sensitive notifications don’t go unanswered.

AT&T is permanently shutting down its email-to-text and text-to-email gateway, which means alerts sent to @txt.att.net or @mms.att.net no longer reach phones. For IT teams, MSPs, facilities teams, building management, utilities and incident response teams in general, this creates a serious gap. Critical alerts from monitoring tools, ITSM platforms, building systems, IoT devices, and other operational systems still need to reach the right person quickly, especially after hours.

Watching the FIFA World Cup with friends while on call? Being on call doesn't have to mean missing out on life's biggest moments. Whether you're at a packed sports bar, hosting a watch party, or cheering on your favorite team, critical incidents can happen when you least expect them. That's why IT teams rely on OnPage's persistent, attention-grabbing mobile alerts. Unlike emails, texts, or traditional notifications that can get lost in the noise, OnPage's critical alerts are designed to break through distractions and ensure urgent issues are never missed.