Operations | Monitoring | ITSM | DevOps | Cloud

When a production incident strikes, a sudden latency spike, a cascading API failure, a service returning 500s at scale, every minute of downtime has a cost. Root cause analysis (RCA) is the process that turns that chaos into a clear answer: what actually broke, and why. Not the symptom that triggered the alert. The underlying cause.

Our On-call product has a lot of great features: configuring escalation paths, viewing rotas and schedules, requesting cover, etc. However, when framing its reliability, we reduce it down to two critical pieces of functionality: It’s not that we’re happy if only these parts are working, but they are the most important parts. In this post, I'll go into more detail on how we think about their reliability.

Enterprise ITOps leaders are realizing that legacy incident management processes are collapsing under the weight of today’s sprawling, hybrid-cloud enterprise environments. Monitoring and observability tools generate a relentless flood of alerts across cloud platforms, infrastructure, applications, and services. The signals are there, the volume of noise makes it harder than ever to identify what’s urgent.

Get ready for the new SIGNL4 update. The completely redesigned API makes it easier than ever to connect your systems and tools and consolidate alerts from every source – so nothing gets missed. With the new Automation menu, you can now manage automated alert routing and filtering from one central place, ensuring the right alerts reach the right person at the right time.

On May 22, 2026, merchants using Shopify experienced a brief but widespread disruption that affected access to product pages, collections, and administrative tools. While the outage lasted less than an hour, it created immediate challenges for businesses that rely on Shopify to manage inventory, update products, and operate online stores. StatusGator detected the developing incident at 10:20 UTC using Early Warning Signals, 18 minutes before Shopify officially acknowledged the outage at 10:38 UTC.