AlertOps

Chicago, IL, USA
2012
  |  By AlertOps
Vendor partnerships are the core of the MSP business model. These partnerships enable MSPs to offer vital services like data backups, cybersecurity, and cloud solutions to complement their offerings. These partnerships provide unique competitive differentiators that help MSPs stand out in a crowded market when well-managed. Strong vendor relationships are vital to achieving growth and establishing a solid brand presence.
  |  By AlertOps
How you manage your oncall management teams can have significant ramifications on your enterprise and its stakeholders. To understand why this is the case, let’s look at what it means to be “oncall,”. Along with tips and recommendations to help your enterprise staff achieve its desired results.
  |  By AlertOps
In the era of distributed workforces, the need for effective remote incident response is more critical than ever. This blog serves as a comprehensive guide for data center operations managers, offering insights and strategies to navigate incidents with precision and efficiency, regardless of the geographical location.
  |  By AlertOps
In the fast-paced world of data center operations, the landscape is constantly evolving, and with the rise of remote work, the challenges and opportunities for operations managers have reached new heights. In this blog, we’ll explore the ins and outs of remote management and monitoring, providing insights and strategies to help data center operations managers navigate this dynamic terrain seamlessly.
  |  By AlertOps
In the dynamic world of data center operations, preparedness is key. This blog serves as a comprehensive guide for data center operations managers, exploring the critical aspects of disaster recovery (DR) and business continuity (BC) planning. Learn how to fortify your data center against unforeseen events and ensure seamless operations even in the face of adversity.
  |  By AlertOps
Customers are not sure exactly which features they need to use when they sign up. After using PagerDuty, they discover they need to upgrade to another plan to get some features that they need. When compared to PagerDuty Pricing, AlertOps pricing plans are simpler and less confusing.
  |  By AlertOps
PagerDuty recently made changes to their pricing plans by moving rules-based noise suppression features out of their Professional Plan into the Event Intelligence add-on module. AlertOps includes rules-based noise suppression features beginning in the Premium Plan. AlertOps plans offer more competitive noise suppression features vs PagerDuty plans.
  |  By AlertOps
Automated Incident Management is the process of automating some or all these tasks through various means. Automated incident management can improve incident response time, reduce unnecessary work, such as when an issue is a minimal impact. AlertOps can help automate incident management by creating tickets in help desk systems, filtering and rules, and escalating alerts.
  |  By AlertOps
On-call management is a process for managing after-hours support. Cloud on-call scheduling tools allow self-service and mobile access. Multi-channel communications (email, SMS, phone, mobile push notifications and chat) ensure that the alert gets through. AlertOps sends rich alerts, so the on- Call support engineer has all the information they need to know.
  |  By AlertOps
An alert escalation can be triggered when the primary support engineer does not respond to or acknowledge an alert within the escalation policy time limit. Keeping managers and stakeholders informed during an incident can help improve confidence in the support team. Once an escalation policy has been established, alert escalations can be automated to ensure consistency.
  |  By AlertOps
Provides an overview of the ServiceNow Integration.
  |  By AlertOps
Resolve Major IT Incidents & Automate Real-time Operations to Protect Business-Critical Services and Customer Experiences.
  |  By AlertOps
Send to one user at a time, then retry 5 times at 5 minute intervals before escalating to the next user. You can change the intervals and timings.
  |  By AlertOps
Notifies one device at a time for each user before escalating to the next user. Each user defines their own notification sequence in their user profile.
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On Call Rotation Rotating Schedule
  |  By AlertOps
On Call Rotation Fixed Schedule
  |  By AlertOps
This Message Rule will immediately notify all users across all devices at once.
  |  By AlertOps
This guide provides best practices and practical guidelines for the management of network operations and information security incidents. Incidents happen, and cost organizations thousands of dollars due to downtime.
  |  By AlertOps
Development and operations (DevOps) empowers organizations to deliver applications, products and services faster and more efficiently than ever before. The DevOps model unifies development and IT operations (ITOps) teams for more efficient achievement of your company's business objectives.

AlertOps is a collaborative incident management solution that integrates multi-modal communication, application monitoring, change management and SLAs. It helps IT Operations manage and optimize their alerts from various monitoring systems to greatly reduce Alert Fatigue and Mean Time To Resolution (MTTR).

Mobilize all your teams to take immediate and unique action, simultaneously:

  • Manage Major Incidents - Together: Notify all your key teams, managers, and stakeholders, based on severity levels, schedules, skillsets and more.
  • Work Fast, with Workflows: Automate your DevOps toolchain and build workflows that streamline delivery processes and improve real-time collaboration.
  • Protect Customer Experiences: Escalate incidents, and keep stakeholders in the loop with uniquely relevant messages to provide excellent customer experiences.

Give your teams the un-matched power and flexibility they need to manage major incidents and protect business-critical services.