Operations | Monitoring | ITSM | DevOps | Cloud

Join us for an informal 1-hour virtual event where the open-source Rundeck by PagerDuty community comes together to share automation stories and use cases. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone! Automating with Rundeck for Smarter Operations Jade Chen, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team’s efficiency and improving customer service through automation features and remote API calls.

Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. Host: Mandi Walls (DevOps Advocate @ PagerDuty) Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).

In this episode, we sit down with Adriana Villela, Principal DevRel at Dynatrace and OpenTelemetry contributor to break down how observability impacts reliability. We dive into what contributes to SRE burnout and how managers can create psychologically safer spaces for responders. Adriana also shares her perspective on AI as an observability-buddy to navigate incidents.

Run smarter, more effective retros. Customize retros, collaborate in real time, and surface key insights faster with AI. The new experience empowers you to spend less time documenting and more time working together as a team to uncover the insights that lead to real improvements in your process, roles, and technology.

In the first session of our Product Roundtable webinar series, API Product Lead Corey Fogg dives into exciting upcoming features, answers your top questions, and discusses how OnPage is continually improving critical alerting and communication capabilities.

The future of operations is here with PagerDuty's groundbreaking AI and automation innovations. Learn how PagerDuty AI agents, powered by PagerDuty Advance, and new use cases like security incident management and LLMOps can help your organization achieve operational excellence to reduce cost, mitigate the risk of outages, and accelerate innovation.

Platforms like @SeatGeek face challenges in managing and resolving incidents effectively. Discover how SeatGeek mastered incident response by integrating Datadog Incident Management.

The Post-Incident Report builder is available to Advanced plan customers to help document the incident post-mortem process. This allows users to share key information and understanding about why an incident occurred, how resolvers responded, and what preventive actions can be taken to ensure it doesn't happen again. After creating a Post-Incident Report, you can share it with other colleagues or stakeholders to keep them informed about the steps you’re taking to mitigate and prevent potential recurrences.

Product Manager Forrest Evans takes us through the new features in Runbook Automation v5.9, including a demo of incorporating Azure Key Vault in your automation jobs. For a full listing of the release notes, see the release notes page. Learn more about automation solutions, including new components to support your FinOps needs on the solutions page.

OnPage Named in G2’s 2025 Best Healthcare Software List! We’re excited to share that OnPage has been recognized in G2’s 2025 Best Healthcare Software list! This recognition is driven by real customer reviews from healthcare teams who rely on OnPage to streamline communication, improve response times, and enhance patient care. In this video, our Head of Marketing, Ritika Bramhe, shares the big news and reads some of our favorite customer reviews that made this achievement possible.

Understanding how groups and users respond to incidents is vital to refining and improving your incident response processes. Our user and group performance reports help admins visualize the way people in their organization handle notifications for alerts and incidents. These reports can be used to review performance data over a specific amount of time, allowing you to clearly analyze trends and changes, and identify groups that may be inundated with alerts, or users who may not be available when expected.

In this episode, we sit down with Sean Goedecke, Staff Software Engineer at GitHub, to discuss where LLMs fit into real-world development. Sean shares how he’s using LLMs how he’s drawing the line for AI-assistance in the codebases he manages—though, as he says, this might all change by next summer. Sean also weighs in on how LLMs could assist SREs during outages—especially when you’re only half-awake at 3 a.m. after a rather inconvinient page.

PagerDuty acts as the primary interface for real-time actions, seamlessly connecting humans and systems. From the moment a monitoring tool detects a signal to the resolution of an incident, every action is automatically tracked and timestamped. With reduced human error and no risk of missed documentation, PagerDuty provides a reliable, efficient, and transparent incident management solution for financial entities.

Pagerly Status Page App offers a comprehensive solution to manage and display the status of services with real-time updates, customizable design, and subscriber notifications. Host your status page on a custom domain and include detailed service-level timelines for clarity and professional presentation. Why Pagerly Status Pages are the best Real-Time Updates: Instantly update status pages with both manual and automated workflows to keep everyone informed about incidents as they happen.

Cam Stone, Director of Professional Services at BigPanda discusses how BigPanda improves the utility of ServiceNow. BigPanda automatically synchronizes incident data and allows teams to access critical contextual information to triage and investigate incidents faster directly within ServiceNow. For more insights, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.

Ben Narramore, Director of Global Operations and Service Management at Playstation, describes the impacts of adopting BigPanda AIOps on Sony’s operations, processes, and workflows. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.

Ben Narramore, Director of Global Operations and Service Management at Playstation, reveals how BigPanda AIOps accelerate Sony’s incident management processes. To learn more, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.

Ben Narramore, Director of Global Operations and Service Management at Playstation, discusses how BigPanda AIOps enables Sony’s Incident Management teams to move from reactive firefighting to proactive investigation. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.

Keeping track of follow-up actions coming from incidents has never been easier. Export to Linear, have it routed to the right team's backlog, and keep the statuses fully in sync, all with a single click.

Incident notifications are always time sensitive, so it’s crucial that teams and resolvers are set up to receive them. When an alert is sent to a group you belong to that uses failsafe devices, you can still receive the notification even if you don’t have any devices with an active timeframe. You can choose which device is used as a failsafe, giving you an extra layer of reassurance that you’ll never miss an important notification when it matters.

With Pagerly, you can create threads on Slack whenever a ticket is created at some state in jira.

BigPanda Advanced Insight accelerates triage by giving NOC and Incident Management teams an automated, clear understanding of what’s happening within an incident and why. Whether in BigPanda or ServiceNow, teams gain real-time insights into impact, priority, and assignment.

Integrated with robust automated workflows and genAI-enhanced insights, PagerDuty's new chat experience enables end-to-end incident management with guided remediation directly from where responders work. Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!

Addressing issues and fixing incidents faster than ever was important to SeatGeek, a leading ticketing platform that connects millions of users to live events. Watch how they mastered incident response by integrating Datadog Incident Management.#incident.

To know how disruptions to one service might affect other services in your digital environment, it’s important to have a record of how applications and technical services connect within your architecture. Service dependency maps in xMatters define and visualize relationships between your services, so you can instantly see whether a service is impacted by any active incidents, and how that incident impacts other services. Dependency maps can be expanded to show additional upstream and downstream services and help identify a potential root cause.