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Incident Response Software: Master Operational Resilience

In the event that your business or work is highly dependent on technologies where reliability is a concern, you already know how critical a quick recovery from a technical crisis is for you. A robust incident response software and strategy is what really separates companies that swiftly recover from technical crises in today's fast-paced, ever-evolving digital environment from those that suffer prolonged outages.

April 2025 Update - Fully Redesigned Signl Center, Shift Tiers with Escalations, AI Shift and Duty Scheduling, and a new Chat View for the Mobile App

With our latest April update, we are setting a new benchmark in incident management excellence. The Signl Center in our web portal has undergone a major redesign, delivering a superior, more intuitive layout, enhanced tracking of notifications and escalation workflows, and an upgraded incident chat — redefining how operations and maintenance teams coordinate under pressure.

DevOps - Roles and Responsibilities

As DevOps grows within the tech industry, it continues to play a vital role in modern software development by bridging the gap between development and operations. DevOps engineers juggle a wide range of tasks in their daily life, combining coding, automation, system management, and team collaboration. In this blog, we’ll explore their core responsibilities, highlight essential best practices, and show how solutions like OnPage can help streamline their workflows.

Gett replaces paging tool with Exigence to achieve IR excellence

“By the time a pager alerts you to a problem, it’s too late to think about how to manage the incident.”(Google SRE Workbook) Gett, a global leader in urban mobility and corporate travel tech, knew that relying on its incumbent paging system and siloed manual processes for incident management was no longer sustainable. Any delay in response and service restoration could jeopardize customer satisfaction and business continuity.

How We Built Internet's Largest Incident Response Glossary for the Wider Community

Today, I’m excited to share the Internet’s Largest Incident Response Glossary. It’s a collection of over 500 terms covering on-call, alerting, monitoring, and system reliability. It took us over 2 weeks from ideation to completion of this project and in this post, I would like to share how we approached this beast!

April 2025 Update - Fully Redesigned Signl-Center, Shift Tiers with Escalations, AI Shift and Duty Scheduling, and a new Chat View for the Mobile App

With our latest April update, we are setting a new benchmark in incident management excellence. The Signl-Center in our web portal has undergone a major redesign, delivering a superior, more intuitive layout, enhanced tracking of notifications and escalation workflows, and an upgraded incident chat — redefining how operations and maintenance teams coordinate under pressure.

Faster Incident Resolution via Slack ChatOps

Watch this video to learn more about how your team can effectively resolve incidents while collaborating on Slack. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Integrate PagerDuty with ServiceNow to Improve Major Incident Management

Downtime isn’t just an inconvenience—it’s a revenue killer that can cost millions and shatter customer trust. While critical incidents pile up in ticketing queues, support teams drown in manual triage, racing against time to spot fires before they become infernos. Enter the PagerDuty Operations Cloud + ServiceNow integration.

A Process for DDoS Incident Response

A distributed denial of service (DDoS) attack overwhelms a server, service, or network with internet traffic to disrupt or halt normal operations. This is typically achieved by multiple compromised systems flooding the target with traffic. The result is that legitimate users cannot access the systems or services, causing significant operational and financial impact.

How AIOps overcomes fragmented IT tools, teams, and processes

Fragmented tools, teams, and processes are more than an inconvenience in IT Operations. They are major bottlenecks that hinder collaboration, slow down incident resolution, and jeopardize customer experiences. In a recent webinar, Adam Blau, VP of Product Marketing at BigPanda, and Britton Starr, a Technical Account Manager, shared their insights into the operational chaos plaguing modern enterprises.

Bulletproof strategies against 6 security incident types

Every 11 seconds, a business falls victim to a cyberattack. The financial impact is staggering: $10.5 trillion in annual damages predicted in 2025. But beyond the immediate costs, security incidents can permanently damage your reputation, destroy customer trust, and even force your company to close its doors. What's particularly alarming is how unprepared most organizations are.

SIGNL4 A New Hope in IT

In a galaxy not so far away, a new force rises to restore balance to IT operations. Signl4 delivers real-time mobile alerting, on-call scheduling, and instant team mobilization when critical systems need saving. Experience the power of seamless communication, faster incident resolution, and unstoppable uptime — without the chaos. Whether you're defending against downtime or responding to mission-critical alerts, Signl4 is the ally your IT team has been waiting for.

OnPage Atlassian Jira Service Management Integration

OnPage + Jira: Instantly Alert and Mobilize Your On-Call Teams Say goodbye to missed high-priority tickets! With the OnPage-Jira integration, critical Jira issues instantly trigger alerts to your on-call teams via the OnPage mobile app—ensuring fast response and accountability. What this integration offers: Instant alerts for critical Jira tickets Two-way communication between OnPage and Jira.

Pager fatigue: Making the invisible work visible

As much as you try to prevent it, your product will break sometimes. While you hope it would have the decency to do so while you are awake and already working, sometimes the product is inconsiderate and decides to break outside your office hours. Being woken up from a page at 3 am sucks, and being woken up again two hours later (when you get pinged for a follow-up issue you missed the first time) sucks even more.

Demo Roundups! Identifying System Weaknesses to Improve Resilience

How do you proactively identify weaknesses before they lead to costly incidents? Find out how PagerDuty empowers teams to uncover vulnerabilities, streamline incident response, and enhance operational performance to build more resilient systems. Host: Mandi Walls, DevOps Advocate at PagerDuty Guests: Alex Nauda, CTO Nobl9; Rich Lafferty, Principal SRE at PagerDuty.

War rooms? Finger-pointing? We can help you.

Say goodbye to late-night firefighting and endless finger-pointing. Explore how Catchpoint helps eliminate the need for “war rooms” by giving teams the visibility and insight they need to detect, diagnose, and resolve internet performance issues—before they impact users. Learn how Internet Performance Monitoring (IPM) empowers IT, SRE, and DevOps teams to: Pinpoint root causes across the entire internet stack Collaborate effectively across teams and vendors Proactively prevent outages and performance degradation Replace reactive chaos with data-driven confidence.

Transforming the Incident Lifecycle With AI Agents

We’re in the midst of a fundamental shift in how organizations run operations. 51% of companies have already deployed AI agents. What was once reactive and manual is becoming intelligent, automated, and AI-driven. The organizations that embrace this shift gain more than just operational efficiency; they develop a strategic competitive advantage that directly impacts business outcomes.

Operational excellence in the age of AI and Automation

The future of operations is here with PagerDuty's groundbreaking AI and automation innovations. Learn how PagerDuty AI agents, powered by PagerDuty Advance, and new use cases like security incident management and LLMOps can help your organization achieve operational excellence to reduce cost, mitigate the risk of outages, and accelerate innovation.

xMatters Zaxxon Release

Incident management can sometimes feel like piloting a spaceship through enemy fortresses while trying to hit as many targets as possible without, you know... game over. But, even if your response processes don't quite involve pixelated robots and laser beams like in the video game, Zaxxon, our latest release is here to make sure your feet stay firmly on the ground whatever incidents may appear in your stratosphere! Let’s take a look...

How to Combat MSP Alert Fatigue

Managed service providers (MSPs) are responsible for monitoring hundreds or even thousands of devices, meaning that they must have a practical way of identifying incidents, vulnerabilities, and outages. The obvious choice is employing an incident alerting tool that can deliver alerts to the on-call engineers responsible for maintaining system health and performance.

From AI-pocalypse to AI-driven Resilience: 4 Lessons from The Last of Us

Critically-acclaimed TV show The Last of Us is back. As a huge fan, I find striking parallels between the series’ post-apocalyptic environment and modern digital operations. Just as Ellie and Joel’s (the main characters) world was fundamentally changed by an unstoppable force of nature, today’s operations are being radically transformed by increasingly complex, interconnected systems, and the power of AI and automation.

Reduce the impact of hybrid cloud incidents with AI-powered ITSM

Hybrid and multicloud IT environments have become standard for enterprises, and with good reason. These environments offer greater flexibility, improved resilience, and optimized performance by allowing organizations to leverage the best features of multiple cloud providers while maintaining the security of on-premises infrastructure.

Incident management tool integration

Picture the scene: a high‑severity alert fires, Slack lights up, and dashboards scream red. You’re juggling Datadog, PagerDuty, Jira, and status pages while trying to coordinate fixes. The problem isn’t a lack of tools; it’s that they aren’t talking to each other. This guide explains why incident management tool integration matters, how it cuts response times, and where to start.

Incident Alerting and On-Call Management for MSP (Managed IT Services) Explainer

Managing incidents, on-call, and mass notifications as an MSP just got easier. OnPage helps Managed Service Providers cut down MTTR, hit SLAs, and make sure critical alerts from tools like Jira, ConnectWise, Autotask, and ServiceNow reach the right people—fast. Plus, when urgent updates need to go out to your entire business ecosystem, BlastIT delivers instant mass notifications.

AT&T Email-to-Text Service ended: Why SIGNL4 is the Best Alternative

In a move that caught many businesses and IT teams off guard, U.S. mobile carrier AT&T officially discontinued its email-to-text gateway service. ATT email to text was shut down on June 17, 2025 ( read more ). This change means that sending sms messages and mobile text alerts to AT&T subscribers using the format number@txt.att.net or number@mms.att.net no longer works.

Why Reliability Starts with the Network, even in the AI era, with Marino Wijay

In this episode, we explore how networking has shaped reliability as we know it. Marino Wijay cloud networking expert and Staff Solutions Architect at Kong shares how his journey began not as an SRE, but with cables, routers, and switches. Marino explains the evolution of the fabric holding systems together through virtualization, and how software-defined networking, which is now a key element to resilient applications.

The New Rootly Ringtones: How Research-based On-Call Sounds

We set out to create a ringtone that wasn’t just loud—but the sound of a modern pager. Something that wakes you up, but without triggering a full-blown adrenaline spike. In this video, go behind the scenes with sound engineer Gorjão as he crafts a how research-based on-call sound sounds like.

How incident.io helps to reduce alert noise

We're often asked: "How does incident.io help reduce alert noise?" And it’s a fair question. It’s typically much easier to add new alerts than to remove existing ones, which means most organizations slow-march into a world where noisy, un-actionable alerts completely overshadow the high-signal ones that indicate a real problem.

Demo - Don't Settle for Less: Upgrade to PagerDuty in the Post-Opsgenie Era

Don't wait for Opsgenie's EOL to future-proof your operations. Migrating from Opsgenie to JSM isn't an upgrade–it's a leap of faith. Avoid risking your operations with a “good enough” tool and take the opportunity to rethink your incident management approach entirely. PagerDuty offers the enterprise-grade reliability, continuous innovation, and comprehensive incident management capabilities that modern operations demand.

Designing smarter on-call schedules for faster, calmer incident response

When an incident wakes your team early in the morning, the last thing you want is confusion about who’s responding or how help will arrive. An effective on-call schedule doesn’t just get the right person online. It helps them stay calm, confident, and capable of solving problems quickly. Done right, your on-call setup becomes a powerful lever for reducing Mean Time to Acknowledge (MTTA), Mean Time to Resolve (MTTR), and the overall stress that incidents place on your team.

Why you should embrace more incidents (seriously!)

We’re all looking for ways to improve on our incident response. We investigate various metrics and methodologies—all in the name of making sure our customers see the reliable and performant systems we’ve sought to build. In fact, all these efforts are leading us, as an industry, to finally realize the power of surprising anomalous events in our systems. They give us an opportunity to reexamine our expectations and see how our models of the sociotechnical system differs from reality.

Top 5 Incident Response Platforms for 2025

An incident response platform helps organizations manage, track, and resolve IT incidents quickly and efficiently. With the right platform, teams can minimize downtime, reduce the impact of incidents, and improve overall response times. ‍ In this article, we’ll explore the top 5 incident response platforms for 2025, helping you choose the best solution for your needs. ‍

incident.io raises $62M in Series B fundraising

00:00 We're thrilled to share that Incident.io has raised $62 million in our Series B, led by Insight Partners.

00:11 Four years ago, we were three people around a kitchen table. Today, we're a team of 80 with thousands of teams using our platform to solve over 250,000 incidents a year. Whether you're streaming Netflix or buying something on Etsy, chances are our platform helped resolve the incidents behind the scenes.

Opsgenie alternative: How to migrate to Grafana Cloud IRM

In recent years, we’ve seen many organizations migrate from legacy incident response tools to Grafana Cloud IRM — our unified incident response and on-call management application hosted on Grafana Cloud — as they look to improve reliability, reduce costs, and consolidate their tooling. To help guide those efforts, we offer several IRM migration tools that allow you to more seamlessly migrate away from those legacy solutions and start using Grafana Cloud IRM.

Squadcast Strengthens Its Leadership in IT Alerting and Incident Management in the G2 Spring Report

2025 has already started out to be a remarkable year for Squadcast—with our key wins in the G2 Spring Reports, our acquisition by SolarWinds, and a series of impactful product releases and improvements. Our mission has always been clear: to deliver a unified platform that seamlessly integrates On-Call Management and Incident Response, empowering teams to boost service reliability and productivity—all without the burden of context switching.

Metrics That Matter: Measuring Developer Productivity in the AI Era

In this episode, Ryan McDonald is joined by Mark Quigley, Head of Platform Engineering at Ninety.io, for a conversation that cuts through the noise around developer productivity metrics and AI. Mark dives deep into how teams can measure what matters—without falling into the trap of turning every measure into a target. He shares how tools like Developer NPS, DORA metrics, and balanced scorecards can help teams optimize for both output and well-being—but only when framed with the right intent.

The timeline to fully automated incident response

We speak to engineering teams every day, and everybody knows AI is the future. Some tell us they’re massively accelerated by Claude, or that they’re rebuilding their product, team and ways of working. Cursor and Lovable have announced they’re building the last piece of software. Should we give in to the vibes? Embrace exponentials, and forget that the code even exists? The reality is that things will still go wrong. They always do, at least from time to time.

Opsgenie Is Sunsetting: What to Look for in an Alternative

Atlassian is retiring Opsgenie, and if you're one of the teams relying on it to manage on-call and incidents, you're facing a tough question: Do you make the forced migration to Jira Service Management or Compass, scramble for a lookalike tool — or use this moment to upgrade your entire approach to incident response? If you’re facing that decision, we get it. Changing tools midstream isn’t ideal (to say the least). But it’s also a rare opportunity to take a meaningful step forward.

Infrastructure Monitoring: A Comprehensive Guide to Integrating Effective Alerting

Imagine you’re the IT guardian of a busy company. Every day, you rely on infrastructure monitoring tools to keep an eye on your servers, networks, and applications. These tools are your early warning system – they spot glitches before they become full-blown problems. But what happens when an alert is missed or delayed? That’s where effective alerting comes in.

Mastering incident routing: a critical component in incident management

Imagine this: a high-priority alert is triggered, but it’s routed to the wrong team, or delayed by manual triage. By the time the right person is notified, the issue has escalated, and users are starting to notice. Technical failures don’t always cause these kinds of incidents. More often, they stem from something simpler: poor alert routing.

How to Fine Tune Your IncidentHub Alerts

IncidentHub can send outage alerts to many external systems. You can choose from Slack, Webhook, Email, Discord, PagerDuty, and more. Alerts are effective only when they are relevant and actionable. In this article, we will explore how to fine-tune your IncidentHub alerts to receive only the relevant ones for your third-party services.

OpsGenie vs. PagerDuty: Which Incident Management Tool Should You Choose in 2025

If you’re comparing OpsGenie vs. PagerDuty, there’s something important you need to know right away: OpsGenie is shutting down. OpsGenie has been a trusted ally for incident teams for over a decade. In our Ode to OpsGenie, we celebrated its legacy—from simplifying on-call rotations to reducing alert noise effectively. Atlassian announced that OpsGenie sales will stop on June 4, 2025, with a complete shutdown by April 5, 2027.

Incident management vs. problem management: A practical guide for SREs

In Site Reliability Engineering (SRE), distinguishing incident management from problem management is crucial. While both processes aim to maintain system reliability, they fulfill distinct roles: incident management focuses on quickly resolving immediate disruptions, whereas problem management identifies and rectifies root causes to prevent recurrence. Effectively combining these processes helps minimize downtime, enhances system resilience, and fosters a proactive operational approach.

Do You Still Need an ITSM Platform in 2025?

The world of IT has undergone a seismic shift over the past two decades. What was once a landscape dominated by physical servers, on-premise data centers, and monolithic applications has transformed into a dynamic ecosystem of cloud-native architectures, microservices, and distributed systems. Yet, many enterprises still rely on traditional IT Service Management (ITSM) tools that were designed for a bygone era.

Navigating the role of an incident commander

When critical services fail, every second counts. Teams scramble, information floods in, and clarity quickly dissolves into confusion. In these high-pressure moments, a single point of leadership, the incident commander, can mean the difference between a quick recovery and prolonged disruption.

How Should You Compensate Your Employees for Being On Call?

In today’s fast-paced, always-connected world, many businesses require employees to be on call to ensure smooth operations and quick responses to critical issues. However, compensating employees for being on call can be a tricky subject. It’s important to strike a balance between fairness, accountability, and incentivizing the right behaviors. Let’s explore four common methods of compensating employees for being on call, along with their advantages and disadvantages.

Best Practices and Demo: Grafana Cloud's End-to-End IRM Solution | Grafana Labs

Grafana Cloud’s Incident Response and Management solution provides workflows that span creating alerts and SLOs, managing on-call and incident response, and learning from postmortems – all within the context of your observability stack. In this session, you’ll learn best practices for making the most of this IRM solution, including leveraging the historical incident data that’s accessible within Grafana Cloud.

Drive ROI and Efficiency in Government

Agencies across government are at a critical cross-roads with digital service transformation. Which direction to turn between answering the call to be more operationally efficient and how to embrace GenAI technology to deliver fresh ROI, according to The Total Economic Impact of the PagerDuty Operations Cloud for Public Sector ebook. Driving operational efficiency is no longer a long-term aspirational goal for government agencies, it’s now a matter of executive policy.

Reducing alert fatigue in incident management

Picture this scenario: It's 2 AM. Your phone starts ringing. There's an incident in staging. You grumble, wake up, check your notifications, only to realize it does not require your immediate attention. After twenty minutes of lost sleep, you're back to bed, only for the cycle to repeat itself a few days later. Sound familiar? For many SREs and on-call engineers, incidents and alerts are unavoidable realities.

How Port helps supercharge incident.io workflows

Great incident response starts with structure, speed, and the right context. At incident.io, we make it easy for teams to declare incidents, follow battle-tested workflows, and communicate clearly from the moment something breaks to the moment it's fixed. But resolving incidents isn’t just about what happens in the heat of the moment: it’s about having the right metadata and service information at your fingertips. That’s where Port comes in.

Sync Pagerduty Rotation Oncall with Slack Usergroup

Sync Pagerduty Rotations Schedule , Oncall with Slack Usergroup using Pagerly In pagerly, Choose your team name and Slack Usergroup Handle which would automatically sync with Pagerduty Latest Oncall Pagerly would remove the previous oncall and add the latest one automatically. Anyone can mention the oncall using the slack usergroup handle and they would be notified instantly Add permanent users if you want to have in slack usergroup even though they are not oncall.

Why we're hiring AI Engineers

Over the last 9 months, we’ve been building some of the most ambitious AI-native features in our product. Agents that can investigate incidents in real time. Systems that identify likely root causes. AI that writes exec-ready summaries without being prompted. Natural language interfaces that let engineers ask questions like “what changed before this broke?” and get useful answers. To do this, we had to fundamentally re-evaluate how we built AI products at incident.io.

OnPage Phone App Tutorial: Essential Features

New to OnPage? This tutorial walks you through everything you need to get started with the OnPage app! Learn how to send and receive critical messages, view on-call schedules, utilize message templates, add message notes, use multi-login, and customize your OnPage settings. In this video, you’ll learn: How to send and receive OnPage messages Managing on-call schedules & escalations Using multi-login for multiple accounts Adjusting settings for alerts, tones & notifications.

PagerDuty Champions: Driving Excellence in Incident Management

As one customer put it: “We spend 99% of our time on our ITSM platform and only 1% on PagerDuty.” This simple statement highlights the beauty of PagerDuty—it’s a low-maintenance tool that just works. However, even the best tools benefit from a little governance to ensure they’re being used effectively. Enter the PagerDuty Champions—a small, part-time team dedicated to keeping your incident management practices sharp and your teams productive.

Why clear success criteria are critical when evaluating incident management tools

Choosing the right incident management tool is more than feature matching. For site reliability engineers, it’s about providing your team with efficient workflows, clarity around roles during incidents, and integrations that match your operational realities, especially when things inevitably go wrong. We've helped hundreds of companies migrate from their existing tooling over to a modern incident management platform.

What Grafana OnCall's Maintenance Mode Means for On-Call Teams

If you’ve been using Grafana OnCall OSS for incident management, you may have already heard the news—it’s now in maintenance mode and will be archived within one year. Grafana Labs recently announced that Grafana OnCall OSS is now in maintenance mode and will be archived in 2026. This means no new features, limited updates, and eventually, no support.

An Ode to OpsGenie: A Look Back at One of Ops' Most Loved Tools

With the news of OpsGenie shutting down and everyone looking for possible alternatives, we wanted to take a moment—not just to acknowledge the end, but to rewind and revisit the journey that brought them here. Over the years, it carved out a meaningful place in a competitive market, and in the workflows of thousands of teams. This is a look back at where it all began, what made OpsGenie different, and the mark it leaves behind.

Postmortem Template to Optimize Your Incident Response

A postmortem template is a structured tool for documenting incidents, understanding their causes, and learning how to prevent them in the future. This article explains the essential elements of an effective postmortem and how ilert can streamline this process, making your incident response more efficient. It also offers a downloadable version of a postmortem template that you can use if you haven't yet utilized an incident management platform in your organization.

Introducing Agentic CTO: executive oversight in every incident

At incident.io, we've always focused on empowering your team to manage incidents calmly, confidently, and effectively. Today, we’re introducing a powerful new addition to our suite of AI incident responders — one designed to bring a new layer of strategic oversight to your engineering organization: Agentic CTO.

Top 5 Outages Detected by StatusGator in March 2025

In March 2025, several major services experienced outages that disrupted businesses and users worldwide. StatusGator provided early detection and real-time updates, helping users stay informed before official announcements. With its Early Warning Signals feature, StatusGator alerted users to potential disruptions even before official status pages reported issues, offering a crucial advantage in mitigating downtime. Here are the top five outages detected by StatusGator in March.

Top 5 EdTech outages detected by StatusGator in March 2025

In March 2025, several major EdTech services experienced outages that impacted students, educators, and institutions. StatusGator’s real-time monitoring and Early Warning Signals feature helped users stay ahead of these disruptions, providing alerts before official acknowledgments. Here’s a recap of the top EdTech outages detected in March.

Insights on Operational Risk: Lessons Learned From State of Digital Operations

AI and automation have cemented themselves as pillars of enterprise operations. Both have brought measurable benefits to organizations: efficiency gains, streamlined operations, and new revenue opportunities, to name a few. And with new capabilities like agentic AI bursting onto the scene, AI and automation will only become more impactful in the coming years. But accompanying these new capabilities are new complexities, and they’re evolving just as fast as the technologies themselves.

Agentic AI Is Here-Are You Keeping Up?

Artificial intelligence (AI) has arrived in the workplace, powering everything from the personalization of tailored experiences, to automation, to predictive analytics, all for the purpose of better decision making. No longer a buzzword tossed around in boardroom brainstorming or futuristic planning sessions, AI is a present-day reality reshaping how businesses operate. Generative AI kicked off the revolution, and its rapid adoption is changing how humans create and work.

PagerDuty Pricing Breakdown 2025 (And How To Save 85%)

This in-depth analysis examines PagerDuty’s pricing structure for 2025, going far beyond the advertised rates to uncover the true total cost of ownership. We break down the additional fees, essential add-ons, implementation timelines, and ongoing maintenance costs that most organizations discover only after committing.

OpsGenie Shutdown: What You Need to Know and Your Next Steps

Atlassian recently dropped a bombshell: OpsGenie is shutting down. If you’re an OpsGenie user, this news probably hit hard. After investing time setting up your alerts, configuring oncall schedules, and training your team on OpsGenie, you’re now faced with finding and migrating to a new incident management solution. We understand the frustration and uncertainty you’re feeling right now. The reactions on Hacker News show you’re not alone in this challenge: Take a deep breath.