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Learn how to create and configure a message template in OnPage to make critical communication faster, more consistent, and easier for your team. OnPage message templates are predefined message formats that help teams standardize frequently used communications without having to compose every alert or message from scratch, and can be pulled up on both web message dispatcher and OnPage's phone app. In this step-by-step tutorial, we show you how to navigate to Settings then Template, create a new message template, and configure the information users will see when that template is selected.

Learn how to suppress OnPage notifications during a scheduled maintenance window so your on-call team isn’t unnecessarily alerted while planned work is underway. OnPage’s Suppress Notifications option temporarily prevents notifications from being sent during a defined period. This is especially useful during scheduled maintenance, planned downtime, testing, or other known activities that could otherwise generate unnecessary alert noise.

See how OnPage Dispatcher helps teams centralize and streamline time-sensitive communication. In this demo, a request is created in Dispatcher, routed to the appropriate on-call specialist, and tracked through acknowledgment and response. We also show how the communication is bi-directional, and responses can be seen within the dispatcher, with a complete audit trail.

A step-by-step guide for OnPage’s new web management console, including how to create a single contact and how to create multiple contacts at once by importing an Excel spreadsheet. Feel free to comment below with any questions! Whether you’re in IT or healthcare, OnPage helps teams manage critical alerting and communication to ensure urgent messages reach the right people at the right time. If you’re not yet using OnPage or want to see how it works, request a demo or speak with a member of our team to learn more.

Learn how to create and configure an Escalation Group in OnPage with this step-by-step how-to guide. This video walks through how to create an escalation group, a regular group, configure escalation intervals and factors, enable Round Robin, set failover OPIDs, and add a Fail Report email address. With escalation groups, OnPage can route critical alerts to team members in a predefined order and automatically move to the next responder when needed—helping ensure time-sensitive notifications don’t go unanswered.

Learn how to create and configure an **on-call schedule in OnPage** with this step-by-step how-to guide. In this video, we walk through how to select a group, create a new schedule, assign on-call team members, set escalation priority, and configure coverage for specific days and times. Using OnPage’s on-call scheduling capabilities, teams can ensure the right responders are automatically available for critical alerts, incidents, messages or calls during designated coverage periods, including after-hours, weekends, and other shifts.

AT&T is permanently shutting down its email-to-text and text-to-email gateway, which means alerts sent to @txt.att.net or @mms.att.net no longer reach phones. For IT teams, MSPs, facilities teams, building management, utilities and incident response teams in general, this creates a serious gap. Critical alerts from monitoring tools, ITSM platforms, building systems, IoT devices, and other operational systems still need to reach the right person quickly, especially after hours.