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The latest News and Information on IT Service Management, Service Desk and related technologies.

Boosting nurse retention through digital transformation in healthcare

There’s a major disconnect between the promise of digital transformation in clinical care settings and the reality of hospital systems and clinics today. Nurse retention depends on bridging this gap. Many of us remember the first wave of digital transformation in healthcare, where paper and triplicate forms gave way to electronic charting. Although electronic medical records (EMR) systems are remarkable and essential, they don’t provide a complete digital solution for care providers.

22 best Software Asset Management Tools in 2024: SAM Tools and Solutions

“Do you know 83% of employees spend half an hour daily to retrieve information about software assets?“ As an IT-focused business leader, it is essential to keep track of your software so that you know exactly what you have, where it is running, and what you require. From managing finances to engaging with clients, technology is crucial to running your business. But how often do you audit the software assets that support your business operations?

The Human Element of Preventing Supply Chain Attacks: Security Insights Podcast Ep. 12

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

The 5 Incident Severity Levels - And a Free Matrix

Just as a red flag warns of imminent danger, incident severity levels in IT Service Management (ITSM) act as crucial indicators that alert organizations to potential problems. By understanding and leveraging them, businesses can swiftly and effectively respond to incidents, minimizing their impact on operations. In the dynamic business operations landscape, unexpected disruptions are an unavoidable reality.

Nexthink Powers Employee Engagement with Exciting New Features

We are thrilled to share the latest updates and enhancements to Employee Engagement! At Nexthink, we continue to invest, innovate, and lead the way in facilitating two-way communication between IT and employees, powering self-help and direct communication for any of IT’s pressing needs. In this blog post, we’ll dive into five exciting new features and improvements that foster better communication, drive effective campaigns and engagement, and enhance employee satisfaction overall.

Enhance Digital Experience & Optimize Workflows Using ServiceNow | iOPEX

ServiceNow has evolved from an ITSM/ITOM-centric workflow tool to become a great enterprise workflow orchestration platform that many businesses use to streamline their digital workflow experiences. ServiceNow allows you to connect various facets of your operations and its systems of record — whether it’s employees, customers, or partners — to streamline processes and optimize productivity.

The Benefits of Asset Infinity's Real-Time Inventory Tracking for Asset Management

Welcome to our blog, where we explore the powerful capabilities of Asset Infinity's real-time inventory tracking system and its impact on effective asset management. In today's fast-paced business landscape, organizations across industries face the challenge of efficiently managing their assets, ensuring their availability, and optimizing their utilization.

4 takeaways from Knowledge 2023

Knowledge 2023 united thousands of ServiceNow customers and colleagues from all over the world at the first single global user conference in three years. ServiceNow CEO Bill McDermott opened the show, and announcements about innovations enabled by the Now Platform didn’t stop. Three days of keynote sessions, fireside chats, roundtables, and demos offered something for everyone in attendance. Here are four key takeaways from this year’s flagship event.

Best IT Hardware Inventory Management (HAM) | Infraon

Do you need help managing and maintaining your organization's IT hardware? Discover how these tools can help you improve productivity, reduce costs, and minimize downtime due to hardware failure. Effective IT hardware inventory management is crucial in today's technology-driven business landscape. By providing accurate inventory information, these tools help businesses save money, optimize resource allocation, and ensure smooth operations. Additionally, they enhance security, assist with compliance requirements, and enable better planning and budgeting for future IT investments.