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InvGate

How to implement an internal employee technical support portal step by step

Aug 11, 2026 By Natalí Valle In InvGate
An internal technical support portal allows you to centralize tickets, requests, help articles, and workflows in a single location for the entire company. The goal is not only to optimize IT work but also to reduce the use of emails, direct messages, and other informal channels that often result in requests without follow-up and visibility. But implementing a portal doesn't guarantee that employees will use it.
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How to Enhance Your IT Asset Management Strategy With AI

Jul 31, 2026 By InvGate In InvGate
--- Most IT teams have more asset data than they know what to do with: devices, software, contracts, lifecycles, dependencies. The problem was never visibility. It's knowing what to act on. In this video, Matt Beran walks through four AI features inside InvGate Asset Management that are live right now and change how IT teams work with their IT inventory. You'll see how to: Together, these features turn Asset Lifecycle Management and hardware refresh planning from manual lookups into something the system surfaces on its own.
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InvGate

How to Set up Alerts For Critical And VIP Tickets

Jul 24, 2026 By Natalí Valle In InvGate
A critical ticket loses value every minute it sits in the same queue as routine requests. If the service desk waits for someone to recognize that it's a major incident or that it came from a VIP, the escalation has already started too late. When a business-critical ticket arrives, the platform should recognize the context, increase its priority, notify the appropriate teams, and trigger the right workflow without waiting for an agent to intervene.
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InvGate

InvGate Service Management Slack Integration: Support Without Leaving Slack

Jul 23, 2026 By Natalí Valle In InvGate
Most of your employees already spend their day in Slack. So when something breaks, when they need access to a tool, or when they just have a quick question for IT, the last thing they want to do is stop, switch context, open a portal, and fill out a form. That friction is exactly why so many issues never get logged, and why the ones that do often arrive late and half-described. The InvGate Service Management Slack integration closes that gap.
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InvGate

Asset Tagging: Types, Best Practices, And How Tag Assets With InvGate Asset Management

Jul 15, 2026 By Melisa Wrobel In InvGate
Asset tagging is the process of assigning a unique identifier (a physical or digital label) to each asset so it can be tracked, managed, and audited throughout its lifecycle. Without it, tracking assets across distributed environments becomes error-prone, loss-prone, and nearly impossible to audit. The practice applies to virtually any type of organizational asset: office furniture, vehicles, medical equipment, industrial machinery.
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How One of The Largest Court Systems in the US Recovered From a Stalled ServiceNow Rollout

Jul 14, 2026 By InvGate In InvGate
ServiceNow had been sitting in the Judicial Branch of Arizona in Maricopa County for nearly five years, unused, because it was too complex to roll out. Deputy CIO Keith Bluestein explains what changed when his team brought in InvGate instead, starting with asset management going live and compliant in days. "This is where ServiceNow was in 2009. Everybody can use it. It's very easy to use right out of the box.".
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InvGate Updates: Smarter Workflows and Asset Tracking & More!

Jul 14, 2026 By InvGate In InvGate
New updates are now available across InvGate Service Management and InvGate Asset Management. Watch the video for a quick look at our latest additions, including the new formula step in workflows to perform calculations with built-in operators. We've also added the ability to trigger software deployment plans directly from service management workflows, purchase orders for procurement data, and assigned owners for cloud assets.
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InvGate

How to Use Your Knowledge Base to Increase AI Chatbot Deflection

Jul 10, 2026 By Natalí Valle In InvGate
Ticket deflection is the metric IT leaders point to when they talk about AI chatbot ROI, and the knowledge base is the part of the equation that determines whether that number moves. A chatbot can run natural language processing well and still deflect almost nothing if the content behind it is thin, outdated, or scattered across articles that don't match how people actually ask questions.
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InvGate

How to Find and Fix Knowledge Gaps in Your IT Virtual Agent

Jul 8, 2026 By Natalí Valle In InvGate
A virtual agent answers only what it has been given to work with. When an employee asks about a VPN error, a software license request, or a password reset process that changed last quarter, the agent's response is only as good as the knowledge base behind it. Gaps in that knowledge base show up as deflected tickets that bounce back to a human, generic responses that miss the specific issue, or silence on topics employees ask about every week.
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