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InvGate

InvGate

CNBC Says AI Will Replace Tech Support - Here's What They Got Wrong

Dec 5, 2024 By Matt Beran In InvGate
Another day, another AI headline designed to spike your blood pressure. The Service Management industry is no stranger to dramatic proclamations about AI, and neither are you. But what’s the real story behind CNBC’s latest take, “The tech support desk at work is one of the first jobs AI is rapidly replacing?” Does the Palo Alto Networks company need media coverage? Does CNBC? CompTIA? All of them? Perhaps there is a hidden agenda behind the article being published.
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What is Configuration Management? IT Beginners Guide

Dec 4, 2024 By InvGate In InvGate
Configuration Management is the backbone of IT Service Management, providing a clear and reliable map of your IT landscape. It ensures that assets required to deliver services are controlled and that accurate information about them is available when needed. In ITIL 4, it's a crucial part of the Service Management Practice section within the Service Value System.
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InvGate

What Do Most Corporations Do With Returned Computers?

Dec 4, 2024 By Natalí Valle In InvGate
When computers are returned to a corporation, they don’t simply disappear into storage or landfills. Companies often implement structured processes to make the most of these devices while adhering to regulatory and ethical standards. Managing returned computers is a practical and pressing concern for corporations, whether dealing with employee's offboarding, end-of-life hardware, or upgrades. The process involves multiple considerations, from data security to environmental compliance.
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Meet the InvGate Product, Implementation, and Customer Success Teams

Dec 3, 2024 By InvGate In InvGate
Behind the scenes at InvGate: How we build outstanding ITSM and ITAM solutions Join our team as we explore the philosophy, challenges, and innovations that drive InvGate's approach to IT Asset Management (ITAM), IT Service Management (ITSM) and Enterprise Service Management (ESM). In this exclusive conversation, our experts discuss: How we build solutions for different user types The key challenges in implementing Service Management tools Strategies for continuous innovation and customer success Balancing complexity with user-friendly design.
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InvGate

IoT Device Lifecycle Management: Definition and Key Stages

Nov 29, 2024 By Ignacio Graglia In InvGate
IoT Device Lifecycle Management might sound like a mouthful, but it’s the secret sauce behind keeping the ever-growing world of connected devices running smoothly. From smart thermostats to industrial sensors, IoT devices are transforming how we live and work. But managing them is no small feat — especially with the number of global IoT connections expected to more than double from 15.9 billion in 2023 to over 32.1 billion by 2030 (Statista, 2023).
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Hardware Refresh: What is it And When to do it?

Nov 29, 2024 By Ignacio Graglia In InvGate
Hardware refresh cycles might not sound that glamorous, but they’re the secret weapon behind an efficient, secure, and productive IT environment. In a world where technology fuels every click and keystroke, keeping your hardware updated is a business essential. Why? Because outdated devices are productivity killers. In fact, a 2023 study found that employees spend up to 20% of their time wrestling with tech issues instead of doing their jobs. And it’s not just about lost time.
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InvGate

The Hardware Lifecycle: 4 Essential Stages for Success

Nov 27, 2024 By Ignacio Graglia In InvGate
No piece of hardware lasts forever. On the contrary, all hardware eventually deteriorates. That’s why it’s crucial to understand and manage each stage an asset goes through, from procurement to disposal. This journey is called the hardware lifecycle, and its management is known as Hardware Lifecycle Management (HLM).
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InvGate

Hardware: Definition, Types And Components

Nov 27, 2024 By Ignacio Graglia In InvGate
It's easy to get caught up in the latest software trends and forget about the physical components that make it all possible. Hardware—the tangible parts of our devices—forms the foundation of all computing systems. Without it, our favorite apps and programs would have nowhere to run. But what exactly is hardware? Do we have a definitive hardware definition? And how important is it?
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InvGate

Mobile Device Inventory Management: Definition + 5 Best Practices

Nov 26, 2024 By Ignacio Graglia In InvGate
Mobile Device Inventory Management (MDIM) is the solution to a common IT headache: spending hours every week hunting down lost or outdated mobile devices. Sound familiar? You’re not alone. However, by implementing MDIM, organizations can tackle these type of challenges head-on and transform the way they manage their mobile assets. The truth is that managing mobile devices effectively isn't just a nice-to-have—it's a must-have for businesses to stay secure and efficient.
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