Operations | Monitoring | ITSM | DevOps | Cloud

AI-assisted documentation search got a major upgrade this March! Now you get faster, clearer answers for Alloy Software products, with step-by-step guidance in a structured, easy-to-read format. The AI even explains the reasoning behind things — practical help exactly when you need it.

Network topology determines how devices connect and communicate in your infrastructure. Learn the types, when to use each, and how to optimize for performance and reliability. What's covered: Network topology types: star, mesh, hybrid, ring, bus Comparison table with pros, cons, and use cases How to choose the right topology for your enterprise Common challenges and solutions Best network topology tools in 2026.

Real customer experiences. Real automation best practices. Real outcomes. Manual IT processes can’t keep up with evolving threats, hybrid work and rising expectations for seamless digital experiences. Join this session to discover how your organization can dramatically reduce support tickets and strengthen security posture with Ivanti’s autonomous endpoint management (AEM) solutions. What you’ll hear about.

Infraon ITSM uses advanced "ai" capabilities to manage operational noise, significantly boosting "business efficiency". It features a robust "ticketing system" and "sla" management for prompt resolutions, alongside self-service portals and a comprehensive "knowledge base" to enhance the "service desk" experience.

Geoff Wright returns to unpack the messy reality of work in the AI era. From having 400 windows open and feeling less productive, to explaining why AI should fuel curiosity rather than replace human judgment, Geoff brings his usual mix of optimism, humor, and hard-earned perspective. The conversation explores prompt engineering, digital overwhelm, enterprise adoption, and why “being human first” matters more than ever. It is a wide-ranging, thoughtful discussion on anxiety, complexity, and the promise of AI, with a surprisingly funny detour into why the robots might eventually just leave Earth for Pluto.

ITSM manages service delivery to users. ITOM keeps infrastructure running. Modern IT teams need both to work together, powered by GenAI, for complete operational success. What's covered: ITSM vs ITOM: key differences explained ITSM vs ITOM vs AIops: how GenAI changes the game Why ITSM and ITOM work better together Which one to implement first Common myths debunked.

Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. InvGate's Workflows module reduces the learning curve and technical knowledge required, making it easier than ever for users to understand and effectively build workflows quickly. Plus, it comes with multiple perks: Get ready to automate your whole organization's processes on InvGate Service Management!

As businesses move toward hybrid work models and complex cloud ecosystems, traditional IT Asset Management (ITAM) is no longer enough. In this webinar, hosted by PT Sinergi Wahana Gemilang and featuring experts from Infraon (Everest EMS Technologies), we dive deep into how organizations can transition from manual tracking to automated, AI-driven asset management. We explore the full asset lifecycle from procurement and real-time tracking to maintenance and secure disposal, and discuss how to mitigate security risks and optimize IT spending in 2026.

Missed our live session? We’ve got you covered. Yesterday, we hosted our very first AIOps webinar, and the energy was incredible! Introduction to AIOps with Infraon brought together IT professionals for a deep dive into practical AI applications. Led by Dinesh Doraiswamy V, this wasn't just a presentation—it was a live, interactive session tackling real-world scenarios and honest truths about where AI fits in modern IT operations today.

Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex, AI-influenced environments, Mike shares how friction has evolved in scale rather than cause. They discuss the growing importance of flow state, the measurable business impact of small disruptions, and why adoption—not just technology—is the key to success. AI emerges as both a solution and a new source of friction, depending on trust and usability.

Nexthink Flow combines AI-powered data with a real-time, low code orchestration engine to continuously optimize complex workflows, monitor progress, handle exceptions, and ensure that all tasks are completed as intended. Repurpose hours spent on recurring issues to optimize resources, save costs, and improve IT and employee productivity.

Generative AI is transforming IT service management from reactive support to predictive operations. Learn how GenAI automation accelerates resolution and reduces costs.

Building reliable, high-performing IT operations requires more than good intentions. Learn the 12 best practices that separate reactive teams from proactive ones. What's covered: Common IT operations challenges in growing organizations 12 IT operations best practices you should adopt IT operations maturity model: starter to scaled Key metrics that matter (MTTR, uptime, incident volume) How tools enable best practices at scale.

In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum. From human rights law and human trafficking to Davos and large language models, Kay traces her remarkable journey into AI governance. We explore shadow AI, workplace “hallucinations,” AI companions, and the hidden risks leaders are underestimating. Kay shares why organizations need cross-functional AI governance, stronger guardrails, and far better training — and why the future of work may depend as much on the humanities as technology.

Running IT operations at enterprise scale requires tracking the right KPIs: MTTD, MTTR, change success rate, SLA compliance, and incident trends. Inside the guide: ITOM definition and ITIL 4 service value chain Core ITIL practices for IT operations Modern integration: cloud, DevOps, AIOps Implementation roadmap with gap analysis Case study: MTTD reduced from 15 min to 3 min.

Autonomous Endpoint Management or AEM is an intelligent endpoint management that leverages AI-driven automation, predictive analytics and proactive protection. Automation built on trust. Intelligence designed to empower. Protection delivered. AI‑driven, autonomous management in a unified platform Intelligent, self-healing endpoints ensure consistent uptime and dependable performance. Streamline IT operations through unified automation and consolidation, empowering IT teams to shift from routine tasks to strategic priorities.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Tom assembles the “Spark Avengers” for a deep dive into the most talked-about innovation in IT: Nexthink Spark, the personal AI agent for every employee. Joined by Moe Haidar, Denis Schertenleib and Matt Rose, the team unpacks how Spark evolved from early LLM experiments into an enterprise-ready, autonomous IT agent already delivering 70%+ first contact resolution. From printers and frozen cameras to complex root-cause analysis, Spark is transforming support from reactive to proactive.

Sundareswaran Easudass, IT manager at Prezent, outlines the IT management challenges the firm faced before adopting ManageEngine solutions into its infrastructure and explains how our products helped overcome them. He emphasizes that ManageEngine was his only choice, offering enterprise-grade features without the complexity.

An IT service desk is more than just tech support—it's the central hub managing incidents, requests, and service delivery with defined processes and accountability.