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By Sanjiv Vaigankar
With the increased demand for the digitalization and automation of business operations over the past few years, IT Service Management (ITSM) has undergone significant transformation. For IT service departments, the accelerated pace of digital transformation has brought new challenges, such as an increased dependency on IT solutions, legal and regulatory compliance, and growing IT complexity.
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By Abhirup Sarkar
The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.
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By Arun Prasath R
If you like fashion and frequently go shopping for new clothes, you may have encountered this experience. Once you enter a multi-brand retail store, you will notice a series of micro-store setups for each brand. The store is designed to give shoppers a grand view of all the brands under one roof. The convenience of categorized displays would help you select a brand that resonates with your choice of style, colour, and price.
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By Suraj Niyogi
In recent years, traditional IT management techniques have found it extremely challenging to navigate the speed and volume of innovation especially when it comes to capacity planning. It has led to the emergence of Artificial Intelligence for IT Operations (AIOps) to enable measurable digital transformation. As companies recognized the vast potential of AI, investments in AIOps soared, positioning it as a big deal in modernizing IT operations.
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By Shafiq Muhammad
Hardware Asset Management (HAM) is a serious consideration for fast-growing enterprises that are constantly scaling and evolving. HAM ensures that hardware resources remain aligned with the organization’s evolving needs and budget constraints. It prevents the accumulation of redundant or obsolete hardware, thereby optimizing resource allocation.
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By Arun Prasath R
It is the time of the year when we revisit our carefully written 2024 New Year resolutions list and frown at how we could not stick to it religiously. Letting the everyday demands of life and work get in its way. It isn’t amusing to realize we are not committed to our boldly written, heartfelt intentions. However, if you are a networking professional, we have the good news. You can ace your job as well as carve out the ‘me’ time to pursue your 2024 resolutions.
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By Abhirup Sarkar
Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of businesses. Of course, there are several moving parts to this type of MSP differentiation.
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By Aswin V P Ram
In modern IT ecosystems, Managed Service Providers (MSPs) ensure the smooth operation of organizations’ technology infrastructure. Among their responsibilities, asset management is a key component. MSPs leverage advanced technology to automate tasks such as inventory tracking, software updates, and license management. This automation reduces manual workload and enables MSPs to allocate resources while dealing with asset management.
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By PRAVEEN SINHA
MSPs and AIOps, how can we combine both to get the maximum positive result out of any situation? The IT ecosystem has undergone a major change in recent years. Cloud computing, distributed architectures, and a constant evolution of technologies have made it increasingly complex and dynamic. Human oversight alone is no longer sufficient to monitor, manage, and troubleshoot this ever-evolving landscape.
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By Abhirup Sarkar
Managing multiple vendors in an IT ecosystem can be daunting and fraught with risks. From the complexities of contract negotiations and renewals to the compliance challenges, the process is often time-consuming. In such a scenario, RMM Tools can help, a unified, scalable solution that can streamline various aspects of IT and network infrastructure, reducing the administrative burden and enhancing operational efficiency.
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By Infraon
Ready to level up your tech game? Dive into our comprehensive video guide on IT Service Management (ITSM) implementation. Explore the world of efficient tech management, uncovering ITSM's significance, benefits, and best practices. Learn how automation within ITSM transforms your operations, predicting issues, ensuring reliability, and accelerating your business growth. Navigate potential challenges with confidence and empower your organization to achieve seamless ITSM implementation. Tune in to unlock the secrets of successful ITSM adoption and lead your tech landscape to new heights!
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By Infraon
Whether it's mergers, relocations, or technological upgrades, organizations face challenges. That's where IMACD comes in - Install, Move, Add, Change, Disposal. It's a structured framework that ensures smooth transitions, minimizing disruptions. In this video, we'll break down the IMACD process, step by step. You'll gain a deep understanding of how each phase contributes to a seamless transition. From setting up new systems to retiring outdated ones, IMACD is your roadmap for navigating change in the business world.
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By Infraon
Welcome to our latest video! If you're a network admin striving for flawless data flow within your systems, you've come to the right place. In this video, we delve deep into the world of Link Monitoring and its incredible potential to revolutionize your network's performance.
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By Infraon
Are you curious about what it takes to be an ITSM consultant, or are you an organization considering their expertise? This video is your guide to understanding their core responsibilities and the significant impact they make on optimizing ITSM practices. We'll explore how these professionals drive efficiency, cost-effectiveness, and innovation in IT operations, all while adapting to the dynamic demands of the tech landscape.
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By Infraon
Whether you're an IT professional seeking greater efficiency or a business leader looking to optimize your IT processes, this video is designed to provide valuable insights. Integrated ITSM workflows serve as the backbone of modern IT management, designed to enhance efficiency, minimize errors, and elevate overall service delivery. Join us as we delve into key insights from the blog, diving into the ways these workflows can empower your organization and keep you at the forefront of IT service management.
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By Infraon
Unlock the secrets of effective SaaS License Management in our latest blog post! In this comprehensive video, we dive deep into the world of Software as a Service (SaaS) licensing, helping you streamline your operations and optimize costs. Learn about understanding SaaS licenses, the benefits of efficient license management, common challenges and best practices.
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By Infraon
Are you prepared for the future of collaboration? Look no further! Our latest video is your ultimate guide to "Everything You Should Know About Collaborative Work Management In 2023. In a world where seamless teamwork is a game-changer, this guide is your key to staying ahead. From the latest tools that streamline collaboration to strategies that foster communication and boost productivity, we've got you covered.
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By Infraon
Managing assets efficiently is essential for smooth operations. Introducing the Configuration Management Database (CMDB) – your ultimate asset management solution! CMDB goes beyond being just a database; it's a strategic tool that helps you track and manage everything from hardware and software to networks and more. No more guessing games when an issue arises – CMDB helps IT teams quickly pinpoint problems and get things back on track.
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By Infraon
Say goodbye to long response times and hello to personalized, efficient support available 24/7! Join us as we delve into the cutting-edge technology of AI-powered helpdesks, where artificial intelligence, machine learning, and natural language processing come together to optimize customer support. With data-driven insights and personalized interactions, businesses can elevate customer experiences and build lasting loyalty.
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By Infraon
Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.
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The Infraon product suite is a transformative gateway for SMEs to improve asset control, manage heterogeneous IT, achieve service efficiency & secure remote access.
Approach modernization in a phased manner by using the Infraon platform for what your enterprise truly needs. Optimize workforce requirements with automation and leverage the other products as your priorities change.
Achieve Business Transformation With Infraon Platform - A Single SaaS Suite:
- Infraon Assets: Improve asset control, monitoring, lifecycle and expenses management.
- Infraon Uptime: Monitor URL availability, incidents, SLAs, workflows, reports & KPI dashboards.
- Infraon ITIM: Visualize interface bandwidth/utilization, disks, fans & other hardware health.
- Infraon Helpdesk: Manage web tickets, emails & SMS with out-of-the-box reporting and analytics.
- Infraon ITSM: Ensure seamless incident management with a ‘workflow automator’.
- Infraon SecuRA: Ensure total security with a Zero Trust remote access & privilege platform.
One enterprise-class platform to Accelerate Your Business Modernization.