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May 27, 2022   |  By Infraon
Success is what every business envisions. Yet, this journey definitely isn’t linear or straightforward. As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. But what do you do after that? Does your journey end there? Engaging with customers does not end with the sale. Assuring customers benefit from your product and collaborating with them to provide the greatest possible service is a long-term commitment.
May 25, 2022   |  By Infraon
Information Technology Service Management (ITSM) is a set of processes or procedures to provide the best practices to align the IT services with current business needs. These strategies are designed to address and optimize incidents or problems in the organization. ITSM integration connects the ITSM software with other 3rd party applications using Application Programming Interfaces (APIs).
May 25, 2022   |  By Infraon
The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. How do the organisations keep track of their IT service management systems and processes?
May 25, 2022   |  By Infraon
IT Service Management tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering, proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool.
May 25, 2022   |  By Infraon
Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies, many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. ITSM integration is essential to getting the best out of a potentially complex and disjointed service strategy.
May 25, 2022   |  By Infraon
Imagine sitting at a service desk, and your prime responsibility objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues causing frustration to customers or clients, it’s time to invest in the right tools. That’s where ITSM and ITOM come in, and these play an essential role in the organization’s growth and agility.
May 24, 2022   |  By Infraon
The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital solutions, implementing them may make your enterprise more vulnerable to security threats.
May 24, 2022   |  By Infraon
ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organisation to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and thus, increase productivity. Furthermore, it includes the set of IT policies, processes, and practices to pull it together in order to align the IT services with the business needs and objectives.
May 20, 2022   |  By Infraon
Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of high regard. And more often than not, this can cause issues. As yourself, would you be able to relate to a king or a friend?
May 19, 2022   |  By Infraon
As businesses grow, the support teams often struggle to keep up with increasing workloads. There is often more than one issue, service request, or customer query that needs resolving, and the staff can be under-equipped to attend to them in real-time. Hence, it is vital to ensure that your IT support staff should be able to maintain high levels of productivity, swiftly address customer demands, and efficiently manage all incoming support requests.
Apr 28, 2022   |  By Infraon
IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services. Unleash The Power Of Unified IT Service Management Capabilities with Infraon ITSM Bring together multiple departments and customers to deliver integrated ITSM software experiences.
Apr 26, 2022   |  By Infraon
Customer #success may seem like the most obvious goal to grow any business. But that’s just one side of the story. On the other side, the story becomes complex as many #companies are realizing that knowledge is only half the power! With constant cultural changes and economic realities affecting the world, customer expectations are rapidly evolving too. So, it’s more critical than ever before that you learn how to deliver great experiences.
Apr 6, 2022   |  By Infraon
A Fully Integrated, SaaS-Based & AI-Powered Product Suite - An all-in-one product suite to infinitely accelerate IT & business transformation - Infraon Signup for infraon infinity to unlock infinite benefits in IT Operations. See what infraon infinity is all about.. it service management tool ITSM Software it service management software Incident Management Software Workflow Automation Service Catalog Self Service Portal ITIL software SLA Management Infraon infinity Helpdesk
Feb 21, 2022   |  By Infraon
An Affordable & Easy-to-Use Helpdesk. Helpdesk software serves as a contact point for customers and employees with questions, complaints, and other concerns. While its definition may vary from organization to organization, there seems to be a common ground that it is used for IT support. Others have used it to refer to customer support or software used to provide customer support. The bottom line is about empowering people to seek help.

The Infraon product suite is a transformative gateway for SMEs to improve asset control, manage heterogeneous IT, achieve service efficiency & secure remote access.

Approach modernization in a phased manner by using the Infraon platform for what your enterprise truly needs. Optimize workforce requirements with automation and leverage the other products as your priorities change.

Achieve Business Transformation With Infraon Platform - A Single SaaS Suite:

  • Infraon Assets: Improve asset control, monitoring, lifecycle and expenses management.
  • Infraon Uptime: Monitor URL availability, incidents, SLAs, workflows, reports & KPI dashboards.
  • Infraon ITIM: Visualize interface bandwidth/utilization, disks, fans & other hardware health.
  • Infraon Helpdesk: Manage web tickets, emails & SMS with out-of-the-box reporting and analytics.
  • Infraon ITSM: Ensure seamless incident management with a ‘workflow automator’.
  • Infraon SecuRA: Ensure total security with a Zero Trust remote access & privilege platform.

One enterprise-class platform to Accelerate Your Business Modernization.