Customer Service Management: Not Just Win, But Retain
How to approach the most significant customer-facing business process.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Why your organization needs an ITSM solution #shorts #itsm #software
For more information please visit our site at www.invgate.com
Windows 10 & Office Updates Product Marketing #shorts #patchmanagement #patchtuesday
Windows 10 & Office Updates Product Marketing Windows 10 updates reveal 87 vulnerabilities, including known exploited ones. Windows 11 also faces vulnerabilities, especially with Citrix. A specific issue with broker xe and Windows Defender is highlighted, with a fix anticipated. Server 2022 has three vulnerabilities, including Citrix. Office updates for 2016 and Android tackle critical vulnerabilities, stressing the need for regular updates. SharePoint server updates address five important vulnerabilities.
Achieve Full Visibility: How External Attack Surface Management (EASM) Reduces Risk
Achieve Full Visibility: How External Attack Surface Management (EASM) Reduces Risk Your organization’s attack surface is bigger than you think — and what you can’t see can hurt you. Many internet-facing assets go undetected by traditional tools, especially those without agents, leaving gaps in your security posture.
Integrate PagerDuty with ServiceNow to Improve Major Incident Management
Downtime isn’t just an inconvenience—it’s a revenue killer that can cost millions and shatter customer trust. While critical incidents pile up in ticketing queues, support teams drown in manual triage, racing against time to spot fires before they become infernos. Enter the PagerDuty Operations Cloud + ServiceNow integration.
Self-Service Portal in 60 Seconds
Self-Service Portal in 60 Seconds Ivanti's Self-Service Portal provides a one-stop shop for all your users’ interactions with IT, HR, and Facilities, allowing your organization to follow through on shifting left. Learn more at ivanti.com/itsm Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.
The ROI of VDI: Delivering Value or Draining Resources?
VDI has been a cornerstone of enterprise IT for nearly two decades. Once seen as a breakthrough for secure remote access and business continuity, the cost of resolving IT issues within VDI environments has led some leaders to question whether these systems are a blessing or a burden. With rising pressure on IT teams from shrinking budgets and increasing demands for efficiency, one question keeps coming up: Is your VDI investment a value driver, or a cost center?
Part 2: Solving the Top 10 Problems with Vulnerability Management
Once again, we're back with all the answers. Traditional vulnerability management comes with many pitfalls, and we're counting down the solutions to all the problems you might be running into. Ivanti's Chris Goettl and Robert Waters break down the back five on our list: a periodic approach to remediation, poor prioritization, lack of business context, overreliance on patch management, and poor metrics and reporting.
Almaden Earns GPTW Certification for the 3rd Consecutive Year: A Recognition that Celebrates Our Organizational Culture
We are thrilled to announce that Almaden has been certified by Great Place to Work (GPTW) for the third year in a row! This achievement is more than just an award—it’s a true celebration of the culture we’ve built, one that prioritizes the well-being and satisfaction of all our team members. In this article, we want to share what this certification means to us and how our employees‘ feedback highlights what makes Almaden such a special place to work.
What are Operational Support Systems (OSS) in Telecom?
The telecom industry has undergone a massive transformation due to increasing demand for high-speed connectivity, next-generation network infrastructure, and seamless service delivery. To keep up with this complexity, telecom service providers rely on operational support systems—a suite of specialized software solutions designed to manage, monitor, and optimize networks and services.
Asset Reconciliation - Key to Successful Asset Verification
When businesses own many assets—like machines, computers, furniture, or vehicles—it becomes important to know where these assets are, if they are working, and if they are recorded correctly. This is where asset reconciliation helps. It matches records of physical assets with digital records to make sure everything is in order. In simple terms, it means making sure the assets you own are actually there, and nothing is missing or wrongly reported.
Alloy Wins a Gold Stevie Award
This is a recognition of the high level of service management that our platform provides.
What is an RFID Reader Module? Features, Uses, and Benefits
RFID technology has revolutionized the way businesses manage and track their assets. Among the critical components of this system is the RFID reader module. These modules serve as the bridge between RFID tags and the software that interprets the collected data. Whether used in supply chain monitoring, inventory management, or equipment tracking, RFID reader modules have become indispensable across industries.
What is Ring Deployment? A Guide to Phased Software Rollouts
Exploitation of vulnerabilities increased 180% year over year from 2023 to 2024, which means that quickly and effectively securing endpoints – always a priority – will only continue to escalate. Patching these vulnerabilities promptly, but without sacrificing stability, can present operational challenges. One way to achieve this: ring deployment — a technique that progressively scales rollouts to user groups.
Innovator Preview Ivanti's Exposure Management and Endpoint Security Portfolio 2025.2
Innovator Preview Ivanti's Exposure Management and Endpoint Security Portfolio 2025.2 To view the schedule for upcoming meetings, Click here. Description: Hear about what’s new in Ivanti’s Exposure Management and Endpoint Security Portfolio 2025.2 and how it provides value to you and your organization.
What's New with Ivanti Neurons 2025.2
What's New with Ivanti Neurons 2025.2 To view the schedule for upcoming meetings, Click here. Hear about what’s new in Ivanti’s Neurons DEX / UWM 2025.2 and how it provides value to you and your organization. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.
Innovator Preview What's coming in Ivanti Neurons for ITSM, ITAM and LOB 2025.2
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Spring Updates
Spring is in the air, and so is change! Hector has just released a massive batch of new features, improvements, and updates. Here are a few of the new features we’ve just rolled out.
The Future of AI in Asset Management: Key Trends and Technologies
Artificial Intelligence (AI) has become one of the most transformative technologies in today’s business landscape, especially in asset management. From improving decision-making to automating maintenance schedules, AI is redefining how organizations monitor, track, and manage their valuable assets. As digital transformation accelerates, the relationship between asset management and AI is growing stronger, unlocking new opportunities across industries.
Network Monitoring Automation: Streamlining Operations and Efficiency with Motadata AIOps
Did you know the network infrastructure market revenue is expected to reach YS$253.21bn by the end of 2025? Over the years, small businesses and large organizations have been using networks to communicate and exchange information. With digital transformation and adoption of new technologies, networks are becoming increasingly complex. Organizations find it challenging to track these complex, extensive networks and identify issues in real time through manual monitoring.
Google's Android Update: Addressing Critical Vulnerabilities
Google's Android Update: Addressing Critical Vulnerabilities April Patch Tuesday appears to be a high count of resolved CVEs, but a low number of high priority risks. Microsoft has resolved 121 new unique CVEs this month, 11 of which are rated critical and one known to be exploited. The zero-day vulnerability is in the Windows OS this month, making that your top priority.
Self-Service Portal in 60 Seconds
Ivanti's Self-Service Portal provides a one-stop shop for all your users’ interactions with IT, HR, and Facilities, allowing your organization to follow through on shifting left. Learn more at ivanti.com/itsm Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.
Assist 2.0: The New Era of DEX for Everyone
For many years, I've spoken with power users in IT departments who love the insights they get from Nexthink. They can run complex queries, create dashboards, drill down into the network view, or implement new automations across thousands of digital workplaces. I've also noticed that these same teams have increasingly asked us to share the power of Nexthink with other IT functions, HR teams, or even employees.
What's New with Ivanti Endpoint Mgmt. 2025.2
What's New with Ivanti Endpoint Mgmt. 2025.2 To view the schedule for upcoming meetings, Click here. Description: Hear about what’s new in Ivanti’s SUEM 2025.2 and how they provide value to you and your organization. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.
The Importance of Asset Disposal for asset management: Maximizing Value and Reducing Risks
Starting a business requires investing in fixed assets like land, buildings, equipment, etc. Have you ever wondered what happens when these assets turn old or outdated? Further, why should you never dispose of these capital assets or fixed assets without a proper strategy? Asset Disposal is a critical aspect of asset management that involves the systematic removal of outdated assets from the balance sheet.
Why Automation Only Works When Someone Owns the Outcome
Here’s the automation dream: click a button, walk away, sip coffee, bask in the glow of flawless execution. Servers behave. Pipelines hum. Metrics sparkle. Nobody panics. Even market studies say it’s worth big bucks. For instance, even the global intelligent process automation market is expected to reach over $25.9 billion by 2027. Reality, of course, has other plans. Without ownership, automation becomes a ghost story. Triggers fire. Logs fill up. Something breaks. And guess what?
2025 State of Cybersecurity Webinar: Balancing Risk and Reward
2025 State of Cybersecurity Webinar: Balancing Risk and Reward
Why Use Construction Management Software?
In the construction industry, projects are complex, involve multiple stakeholders, and require precise coordination. Between tight deadlines, resource management, budget tracking, and safety concerns—every detail matters. That’s where construction management software becomes an invaluable ally.
Construction Management Software: Which One to Choose?
In the construction industry, coordinating teams, meeting deadlines, managing resources, and maintaining strong communication are essential to the success of any construction project. To streamline operations, many construction professionals turn to construction project management software—a must-have tool to enhance project planning, boost efficiency, and save real-time insights. But with so many software solutions on the market, how do you choose the right one?
The Benefits and Drawbacks of BLE Tags for Asset Tracking
Asset tracking is evolving rapidly, with organizations now turning to smarter, wireless technologies for better control, accuracy, and efficiency. Among these technologies, Bluetooth Low Energy (BLE) tags are gaining popularity as a cost-effective and scalable option. BLE tags enable businesses to monitor the location and status of assets in real time with minimal power consumption.
Cloud vs. On-Premise Software: Which is Better?
Trying to decide between cloud-based or on-premise software for your organization? In this video, we break down the key differences, advantages, and trade-offs between these two hosting models. You'll also learn how hybrid cloud solutions offer a middle ground that combines the benefits of both.
This is the key to Customer Success! #shorts #customerservice
For more information please visit our site at www.invgate.com
IDC MarketScape names ServiceNow a leader in facility management applications
I’m thrilled to announce that ServiceNow has been named a Leader in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled Facility Management Applications 2024-2025 Vendor Assessment. We believe this recognition underscores our commitment to delivering comprehensive, innovative solutions that transform facility management for enterprises worldwide.
How to Turn Quantitative Risk Assessment into Action
Quantitative risk assessment offers an objective approach to risk analysis – but understanding the risk is only the first step. This article will break down how to interpret the results and translate those insights into meaningful decisions in a real-world environment.
How to Track your Tools With GPS Tracking?
Tool misplacement, loss, and theft are everyday challenges for businesses in construction, maintenance, IT services, and other field-heavy industries. These losses don’t just impact project timelines—they also cause unnecessary expenses and operational inefficiencies. That’s why more organizations are turning to GPS tracking systems to monitor and manage their tools.
2025 Is The Year To Bake Reliability Into Your Systemic Business Approach
In the early days of a business, perhaps when it's still just you and maybe a spreadsheet or two, it's surprisingly easy to keep everything running even without writing anything down. That's because you remember what's due, who's owed a call, and which job needs following up, because it's all rattling around in your mind and you're fully engaged at every levvel. While such a level of control feels like confidence, it can be slightly chaotic underneath.
Construction Site Planning: Tips and Tools to Simplify Your Scheduling
Construction site planning is a crucial step to ensure smooth project execution and meet deadlines. Proper organization helps optimize human resources, coordinate subcontractors efficiently, and anticipate potential errors. Effective project management ensures that the entire project runs seamlessly, from initial site analysis to the final milestones. This article presents an effective method for creating your construction schedule, along with essential tools to assist in the process.
How to Prepare a Fixed Asset Register?
Managing fixed assets like machinery, vehicles, office equipment, or IT infrastructure can become complicated if not tracked properly. That’s where a fixed asset register becomes essential. It is not just a spreadsheet or a list—it's a powerful financial tool that helps you manage, monitor, and maximize the value of your assets across their lifecycle. From supporting audits to managing depreciation and procurement, an accurate register plays a vital role in operational efficiency.
Observability Trends for 2025
The evolving digital technologies and artificial intelligence (AI) fundamentally reshape business dynamics. Analyzing the growth and impact of running online businesses, several organizations from different industries started adapting this modern approach to create revenue streams and enhance their customer experience. On one end, it turned out to be a brilliant strategy; on the other, managing the complex business data and systems was a big challenge.
A Leader's Playbook to Unlocking Exponential Growth with AI and ServiceNow
Not long ago, AI was largely experimental, but today it’s a strategic imperative. Enterprise AI adoption has surged to record levels, with over three-quarters of organizations now using AI in at least one function . In Deloitte’s latest global study, almost all organizations reported measurable ROI from AI, and 74% said their most advanced AI initiatives meet or exceed ROI expectations .
The Impact of Digital Transformation in Telecom
The telecom industry is at the forefront of digital transformation, driven by rapid technological advancements, evolving customer demands, and an increasingly competitive market. Digital transformation in telecom is not just about adopting new technologies; it’s about redefining business models, enhancing operational efficiency, and improving customer experience.
Buying an Inventory Tagging System: What You Should Know
An inventory tagging system is essential for businesses to track and manage stock efficiently. By attaching unique tags or labels to each item, companies can maintain accurate inventory data, reduce errors, and improve overall efficiency. This ensures seamless order fulfillment and prevents stock shortages or overstocking, which can impact business operations.
IT Asset Tracking: All The Steps You Need to Take
Learn the basics of asset tracking in just a few minutes. This quick overview can help clarify how tracking works and why it matters.
A faceoff beyond the patch: How to measure, track and improve deployment success
A faceoff beyond the patch: How to measure, track and improve deployment success Wouldn’t it be great to fully understand how your patch deployment is performing? In this faceoff-style session, security savant Chris will challenge analytical authority Susan, stretching the reporting possibilities for patch deployments. Listen in as our experts delve into common patch management use cases to demonstrate how actionable insights, analytics and dashboards can elevate your patch reporting.
Beyond the Bots: Is AI that Only Talks Already Obsolete?
It started with promise: deploy a chatbot, cut service desk costs, and deliver instant support to employees anytime, anywhere. And many large organizations bought in. But several years into this so-called “chatbot revolution,” the results tell a different story—one of inflated expectations and underwhelming outcomes. It’s time to face a hard truth: AI that only talks is no longer enough.
What Is The Best Superpower: IT Edition #shorts #funny #trend #itprofessional
For more information please visit our site at www.invgate.com
Application Success, Unlocked: Nexthink Adopt Comes to Infinity
From desktops to applications and everything in between, Nexthink has delivered unmatched visibility enabling IT teams to see, diagnose, and fix issues plaguing the digital workplace. But, digital workplaces looking to supercharge employee productivity need more. Enter Nexthink Adopt, your new ally in eliminating friction and driving flawless adoption and usage of your most critical business applications.
Top 10 CLM Software Tools to Streamline Contract Management
CLM software (short for Contract Lifecycle Management software) helps organizations manage contracts from start to finish, from drafting and approvals to renewals and termination. At InvGate, we’ve seen just how valuable this can be. Through our experience implementing InvGate Asset Management and InvGate Service Management, we’ve helped organizations bring order to their IT operations, including the often-overlooked contract side of things.
Best Risk Management Software for 2025: 8 Tools to Know
Risk Management software has shifted from spreadsheets and manual tracking to systems that connect data, people, and workflows. For organizations that face increasing compliance requirements, evolving cyber threats, or complex third-party networks, the right tool can help surface risk faster and act on it with more clarity. Whether you need support for IT risk, audits, compliance, or all of the above, the growing number of solutions means you have options.
Do You Still Need an ITSM Platform in 2025?
The world of IT has undergone a seismic shift over the past two decades. What was once a landscape dominated by physical servers, on-premise data centers, and monolithic applications has transformed into a dynamic ecosystem of cloud-native architectures, microservices, and distributed systems. Yet, many enterprises still rely on traditional IT Service Management (ITSM) tools that were designed for a bygone era.
Alloy Navigator 2025 Spring: Contextual AI, Dark Mode, Outlook Calendar Sync, and More!
The eagerly awaited major update to Alloy Navigator, a leading ITSM/ITAM solution, is almost here! Take a sneak peek at what’s coming.
Enhancing Mobile Security: Strategies and Solutions
Mobile devices face evolving threats that require attention from IT and security teams. Mobile device management is essential for policy enforcement and access control, but organizations must also adopt proactive threat prevention strategies. Ivanti's Mobile Threat Defense provides comprehensive security against various mobile threats, including phishing and malicious QR codes, ensuring effective protection across diverse devices while promoting user compliance with regulations. Ivanti finds, heals, and protects every device, everywhere – automatically.
ITSM Beyond IT: How Enterprises Use ITSM Across Departments
In this evolving digital world, organizations that only focus on implementing new technologies will not reach the top unless they know how to manage them effectively with ITSM. IT Service Management (ITSM) is an organization’s strategic approach for designing, creating, delivering, managing, and supporting IT services. ITSM has shaped IT operations for decades. Traditionally, it focused more on internal procedures and efficiency and less on user experience.
Revyz Revolutionizes Jira Administration: A Game-Changing Deployment Solution for Simplifying Complex Configuration Management
Managing Jira configurations across multiple environments has always been a daunting task for administrators. From sandbox to production, the intricate processes often involve manual interventions, risks of configuration drift, and compliance challenges. However, Revyz, an Atlassian cloud data management leader, has unveiled a groundbreaking deployment management suite that promises to transform how Jira admins tackle these complexities. This innovative solution not only simplifies configuration deployments but also enhances security, compliance, and operational efficiency.
How Fast Is Our Software Implementation Process? #shorts
For more information please visit our site at www.invgate.com
Business Capability Assessment
Try Ivanti's Business Capability Assessment yourself at ivanti.com/capabilities. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.