Operations | Monitoring | ITSM | DevOps | Cloud

Demo: Deploy by Risk Tailor your patch deployment to the key variable that matters most: the level of risk that a given vulnerability might pose. Deploy by risk and embrace proactive security, all within a cloud-native platform. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Dive into the world of Problem Management with our comprehensive guide! Learn about the differences between reactive and proactive Problem Management, the benefits it brings, the process involved, essential tools, and key terms.

Explore the essential MSP capabilities to manage all key aspects of your day-to-day MSP operations.

Ivanti's Alex Mercer explains all the many use cases for Ivanti's Mobile Threat Defense solutions, equipping you with proactive strategies, detection mechanisms, and response protocols to ensure robust defense against phishing threats.

Securin CEO Ram Movva joins the show to talk all things vulnerability intelligence: how to prioritize according to risk, how to manage your external attack surface and emerging trends in ransomware and security. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Is juggling with service requests for a growing number of employees a nightmare? Explore how ManageEngine ServiceDesk Plus helps you streamline service request management and deliver top-notch services. This video showcases how ServiceDesk Plus can help you: Build a shopping-cart-like experience for your end users. Collect relevant resource information using dynamic forms. Ensure SLA-driven request fulfilment. Define multi-stage approvals. Track and improve service desk performance with insightful reports.

Revolutionizing Risk Management with AI and Machine Learning Discover the cutting-edge application of machine learning and AI in risk-based vulnerability management, led by the innovative team at Ivanti. In this insightful video, we delve into the development of a comprehensive knowledge base and instant summarization tools, designed to streamline your security processes.

The webinar explores the evolution of remediation strategies, emphasizing a shift from reactive to proactive and predictive approaches. It discusses the challenges organizations face, such as integration issues and cultural resistance. The importance of platform-based solutions and automation is highlighted, along with the need for collaboration between IT operations and security teams. Predictive remediation using data and AI is also covered, showcasing its potential for business transformation.

Join Ivanti's Sirjad Parakkat and Peter Adams as they delve into the transformative power of generative AI in enterprise service management! This insightful session explores how AI can drive efficiency, improve productivity, and enhance engagement across your organization. Discover practical applications like incident classification, chatbot functionality, incident summarization, and knowledge article creation.

The conversation covers the challenges of vendor selection and investment decisions, focusing on making effective bets with a few vendors. It discusses the decision-making process for strategic vendors and investments, highlighting the importance of market needs and focus on high growth markets. Criteria for selecting vendors based on technology and people alignment are explained, emphasizing the importance of selecting a few vendors to build a relevant turnkey solution. The process of initiating the selection process is also explained.

Ivanti's Andreas Schmid explains how you can unlock the full potential of your data and assets with seamless integration of MDM and Asset Management, allowing you to enhance your data quality, optimize your asset lifecycles, and drive efficient decision-making.

Introducing Analytics Plus 6.0! The world's first decision intelligence platform for IT. From AI-powered contextual recommendations to complex analyses powered by no-code ML, Analytics Plus 6.0 delivers groundbreaking features that automate, optimize, and supercharge your decisions and operations at every level of IT management.

We are excited to unveil the all-new, Zia Code Generator for Custom Functions powered by ChatGPT, in the cloud version of ServiceDesk Plus! Service desk administrators can now accelerate their work by simply typing out their requirements and letting GenAI create the code for Custom Functions.

Discover the recent changes and challenges in the patch management industry, including the increasing exploits and continuous patch releases. Learn about the rise in zero-day vulnerabilities and the need for a risk-based approach to vulnerability remediation. Explore the features of the Ivanti Neurons for Patch Management solution, including configuring patch policies for routine maintenance, priority updates, and zero-day response. See a demonstration of the compliance reporting feature.

Here's how you tag and label devices with Microsoft Recall installed: https://blog.invgate.com/how-to-disable-windows-recall

#MicrosoftRecall #RecallAI #InvGate

Dive into the world of IT Service Management (ITSM). Whether you're new to the field or looking to expand your knowledge, this guide covers everything you need to know about ITSM.

Ivanti CPO Srinivas Mukkamala joins an expert panel discussion on data privacy, addressing challenges in personal device compliance, cloud security, and the use of AI for service delivery. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Ivanti's Chief Product Officer, Srinivas Mukkamala, delivers a keynote on the application of AI in ITSM: how it will impact user and employee experience and become an increasingly vital element of both IT & security initiatives. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Selling The success of Salesforce hinges on solution selling, which comprises two elements: value selling and solution selling. Value selling emphasizes product capabilities and results, whereas solution selling addresses customer needs with a comprehensive solution. Tech Mahindra sets itself apart with solution accelerators, domain expertise and a customer-focused approach. The partnership with Ivanti, offering flexibility, scalability and extra solutions, is highly valued.

Ivanti's Rex McMillan unpacks how effective IT discovery strengthens the foundation for your organization, and how discovery methodology is changing with the times.

Equinix CISO Mike Montoya and Grand Bank CTO Bob Hanson join a panel discussion to discuss the necessary challenges of transitioning IT & security work to a remote workplace and the single best thing organizations can do to meet those challenges: finding, engaging and retaining top talent within the fields. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

In this video, we'll explore everything you need to know about ITIL, from its origins to its latest iteration, ITIL 4. Learn about the guiding principles, key practices, certification paths, and the benefits ITIL can bring to your organization.

www. ivanti.com/experience Ivanti CIO Robert Grazioli discusses how AI and digital employee experience (DEX) will transform the role of IT, citing findings from Ivanti’s 2024 Digital Employee Experience Report.

www. ivanti.com/experience Ivanti CEO Jeff Abbott discusses findings from Ivanti’s 2024 Digital Employee Experience Report. Learn why Ivanti believes IT is essential to shaping digital employee experience (DEX), and how taking the lead on digital employee experience initiatives elevates CIOs to a more strategic role across their organization.

www. ivanti.com/experience Daren Goeson, SVP Product Management (SUEM), Ivanti) shares insights from Ivanti’s 2024 Digital Employee Experience Report, including the surprising fact that 69% of executives say that DEX is a high or critical priority. But less than half of IT teams have made significant progress. Goeson shares the reasons for this gap, including time constraints, reactive IT operations, employee burnout, and the lack of effective tools to truly understand and measure the digital experience. He also discusses the challenges of complex and costly integrations with existing systems.

Richard from the Motor Neuron Disease Association presents on the use of neurons for MDM to aid those living with ALS. He highlights the challenges faced by MND patients, the role of technology in communication, and the potential of AI and assistive tech. The MDM system's benefits and need for optimization are discussed. Future developments like brain-computer interfaces and tech support expansion are touched upon. The session ends with action items including developing a specialized MDM suite for nonprofits and promoting MDM in nonprofits.

Alloy Navigator covers all standard ITSM and ITAM processes, and so much more! But if your needs are truly unique, custom fields make the impossible possible. Watch this quick tutorial to discover how to achieve unmatched flexibility and precision with custom fields. Coming soon: A deep dive into customizing form layouts—learn how to arrange tabs, sections, and fields (including custom ones) precisely where you want them. Stay tuned!

In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in ServiceDesk Plus Cloud. We will learn how to create different change templates for various types of changes, then begin designing relevant change workflows on a visual workflow builder. We will also discuss what a change advisory board is and how to associate multiple people with a change request through change roles.

In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in ServiceDesk Plus. We will learn how to create different change templates for various types of changes, then begin designing relevant change workflows on a visual workflow builder. We will also discuss what a change advisory board is and how to associate multiple people with a change request through change roles.

Is your service desk bogged down by avoidable performance issues? Most IT teams experience hidden inefficiencies that diminish the impact of improvement strategies, and a service desk is no exception. Often overlooked, as they don't immediately impact outcomes, these misdirected efforts often impact service desk operations, drain resources, and dampen user productivity. By assessing and refining its operations, organizations can tackle significant challenges to transform IT procedures and policies.

Is your IT service desk drowning in incident tickets? Watch this video to learn how ManageEngine ServiceDesk Plus can help you resolve incidents in their tracks and keep your business running smoothly.

Reporting is an essential part of an ITSM tool. It helps to have clear information about the performance of the service desk and the support team and thus make better decisions. Help desk reporting capabilities often take the form of dashboards and reports, but what's exactly the difference between them? Can they be used interchangeably? In a nutshell: See which service desk metrics adjust better to each ITSM reporting tool, and start measuring your help desk performance today!