For those who have been keeping up with our series on IT Service Management (ITSM) beyond IT, welcome back! If you’re new to this conversation, it isn’t like a podcast where I’ll send you back to part one, but you may find it helpful to visit the previous recommendations for other internal service providers. Reflecting on 2020, we saw how powerful collaboration in the service desk could be in maintaining users’ productivity and achieving broader business goals.

The command “sudo” is an essential part of Vax, Unix, and Linux operating systems. It’s so intrinsic to how SysAdmins work, many consider “sudo” to be a built-in command and are shocked when they encounter a system where it’s missing. Since its introduction in 1980, it’s been used millions of times a day, on millions of systems, by millions of users around the world.

Websites and web applications are the modern equivalents to storefronts, business cards, road show booths, newspapers, markets, bulletin boards, software installed on the client’s machine, and much more. Being a business-critical component, and sometimes the business itself in the case of SaaS applications, a website or app experiencing any downtime or disruption can have serious financial implications (aka clients and prospects leaving).

Redis is an open source. in-memory data structure store with blazing performance that’s used as a database, cache, and message broker. Redis is licensed under BSD (Berkeley Source Distribution), which means it can be used for free with some minimum use restrictions. It supports a good number of abstract data structures, such as strings, maps, lists, and so on. Redis, which is used as a database to store data, is fast in performance.

Public sector IT departments have undergone sweeping modernization efforts, from virtualization and mobility to cloud computing and digital transformation. At the same time, this challenging period of remote work increases the burden on federal IT teams to ensure staffers can continue working without technical glitches and keep projects on track. The project manager (PM) is an increasingly critical role.

Because of the recent cyberattack, we’ve asked you to update your Orion Platform several times. While these updates are necessary for the safety and performance of your environment, we understand there can be delays due to Change Advisory Boards (CABs), change freezes, and other factors.