Operations | Monitoring | ITSM | DevOps | Cloud

3 Approaches to AI That Every IT Manager Should Know

Our AI by Design series explored responsible approaches to developing artificial intelligence (AI) systems. Now, it’s time to get practical about leveraging this exciting technology to transform our daily operations. Our upcoming blog series identifies three types of AI adoption—diagnostic, assistive, and automated—and helps you determine where these distinct applications fit into your workflow.

The Four Big Questions of Cybersecurity | Security Insights, Ep. 47

Ivanti's Chris Goettl and Robert Waters take on four big questions facing cybersecurity teams today, namely: Listen in for those questions and a few answers too. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

What's New with Ivanti ESM - Review & Look Ahead

User experience, stability, and performance are key focuses across various roles. The new platform introduces a self-service UI with chat bot integration and modern design. Future plans aim to improve the analyst UI and accessibility based on user feedback. Challenges in data retrieval are addressed, with solutions like a search bar for SLA incidents. Community feedback is crucial for prioritizing features and enhancing self-service tools.

What's New with Ivanti Neurons 2025.1

Ivanti Neurons Platform The platform purpose-built for IT & Security Operations to proactively reduce security risk, improve IT & end-user productivity and reduce operational costs. Ivanti Neurons operates a foundation of unified and reusable platform services for consistent visibility and scalable and secure solution delivery. Empower your teams with a personalized, secure work experience—everywhere.

SolarWinds Voices: Rob Johnson on Cyber Security Intelligence

With the UK government's 2024 launch of a project to integrate AI into classrooms, Rob Johnson, VP of Solutions Engineering, takes a closer look at the landscape of education and AI in a piece for cybersecurityintelligence.com. Aimed at creating lesson plans and easing the administrative burden of teachers, the initiative aims to allow education staff to focus on areas of their roles that currently get sidelined.
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4 Rising Trends in Enterprises: Cloud, Automation, Experience, and Compliance

When you're running a business, you have a bunch of different tools and processes that you need to manage in order to keep everything running smoothly. It's kind of like having a bunch of different puzzle pieces that you need to fit together just right in order to create a complete picture. Now, let's say you want to take your business to the next level - maybe you want to expand your customer base, improve your productivity, or streamline your operations.

Does Self-Service ITSM Really Work?

The SolarWinds State of ITSM Report is an in-depth review of over 2,000 ITSM systems, aggregating more than 60,000 data points from mid- and small-market SolarWinds customers globally. The report includes striking findings on the effectiveness of self-service portals in ITSM. Self-service portals are designed to reduce pressure on service desk agents by leveraging online resources to help users solve problems on their own. But does this reflect the agent’s real-life experience?

Software Update Enforcement in 60 Seconds

Ivanti’s Software Update Enforcement feature gives IT & security teams sophisticated control over how iOS and MacOS updates are pushed to their organization's Apple devices. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Software Update Enforcement in 60 Seconds

Ivanti’s Software Update Enforcement feature gives IT & security teams sophisticated control over how iOS and MacOS updates are pushed to their organization's Apple devices. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

What's New with Ivanti Endpoint Management 2025.1

A strategic direction is set for centralized device management and partnerships with major tech companies. Key security initiatives aim to lead the industry with platform security and compliance measures. New productivity app features improve user experience, while device compliance updates ensure secure environments. Enhancements in user management and policy visibility are introduced, alongside cloud connector improvements. Android and Apple platform updates include support for play integrity and certificate management.

GLPI: IT service management and its integration with Pandora FMS

GLPI is a free IT Service Management (ITSM) solution that allows you to manage assets, incidents and requests within an organization. It works as an incident tracking and service desk system, optimizing technical support and technological resources. It also includes hardware and software inventory, contracts and licenses, offering a centralized view of the whole infrastructure. Its intuitive web interface and customization options ensure flexibility and scalability for businesses of any size.

Top 5 Obstacles to Observability in 2025

I’ve spent over 25 years in tech product marketing and customer support, working with pioneering companies like Dell/EMC, Apple, Keeper Security, and now, SolarWinds. In my current role, I’ve had the privilege of helping organizations of all sizes achieve comprehensive observability in their IT environments. I’ve also witnessed firsthand the challenges that can arise on this journey.

The Four Big Questions of Cybersecurity | Security Insights, Ep. 47

Ivanti's Chris Goettl and Robert Waters take on four big questions facing cybersecurity teams today, namely: Listen in for those questions and, if you're listening closely, a few answers too. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Jira Service Management vs. Cherwell: Comparing Features and Performance Amid Cherwell's EoL

While Cherwell is a widely implemented solution, it has reached its end-of-life (EOL) announcement following its acquisition by Ivanti. This means organizations currently using Cherwell need to consider alternatives. Evaluating and comparing service desk software is essential before acquiring or transitioning to a new help desk solution. That's why, in this blog post, we’ll thoroughly examine the discussion between Jira Service Management vs.

Gain complete control of IT assets with ServiceDesk Plus

Are you feeling stressed about IT audits? Don't! ManageEngine ServiceDesk Plus can help you effectively track, manage, and optimize your hardware and software assets. In this video, we'll look into how you can: Discover and track all your IT assets (hardware and software). Simplify asset organization and tracking with out-of-the-box classification. Build unique workflows for individual asset types. Manage licenses precisely and ensure compliance. Automate tasks like asset assignments and loan management. Generate insightful reports for making data-driven decisions.

Software Asset Management Best Practices

Effective management of software assets is an essential part of running a modern business. With increased reliance on technology and software, organizations need to ensure that their software is used efficiently, in compliance with licensing agreements, and supports overall business objectives. This is where Software Asset Management (SAM) comes in. With software asset lifecycle management, companies will find a reduction in operations and eliminate unnecessary costs.

What are Dark Stores in Retail?

The evolution of retail is parallel to the change in customer expectations. With the advent and rise of online shopping, the phenomenon today includes delivery moving home, more abundant product offerings, and shopping brought closer and closer for the customer. Since that's the situation, the retailers are moving away from this type of shopping and are nowadays making use of dark stores-an interesting concept that is gradually re-landscaping the face of the retail industry.

Hector Tutorial - How to create your first asset ?

In this video, you'll discover how to create your first asset in Hector software. Hector is inventory management software that lets you keep track of all your assets, whether fixed, loaned, leased, on the move or in the warehouse. Thanks to its easily customizable interface and advanced functions, Hector enables efficient and accurate tracking of all types of equipment, and adapts easily to your needs.

No More Blind Spots: Nexthink Revolutionizes VDI Management

One of the core convictions of the entire DEX movement is that if IT is responsible for the technological experiences of all employees, all the time, it must also have the means to measure and manage those experiences. Without this, it isn’t just an unreasonable expectation—it’s also ineffective for organizations and employees alike. This insight has driven Nexthink to empower IT teams with the tools they need to see, diagnose, and fix every issue.

What to Consider When Choosing A Network Device Monitoring Solution

A comprehensive understanding of the computers, servers, routers, switches, and other devices that form the foundation of your IT environment is critical to mitigate the risk of downtime and security vulnerabilities. Let’s explore some key factors to remember when choosing the right solution to monitor your network devices.

IT Service Catalog Explained in 5 Minutes

A service catalog is the central hub for IT services—an essential tool for every modern organization. It boosts efficiency, improves collaboration, and ensures faster service delivery. In this short video, see how Alloy Navigator's ready-to-use, role-specific service catalog makes IT services easier to request and deliver—saving time for end-users, IT specialists, and managers alike.

The Five Ws (and H) of Exposure Management

The Five Ws and H — who, what, when, where, why and how — have long been used as a checklist in journalism to make sure a story covers every piece of essential information. The same concept is employed here to make sure all the essential information about exposure management is covered in this post. Read on for a better understanding of exposure management (the Five Ws) and actionable guidance for implementing it (the H).

5 Metrics That Lay the Foundation for Database Observability

Database observability is the number one way to keep data moving smoothly around your environment. But have you ever wondered how the modern observability solution forms such a comprehensive picture of your infrastructure? Let’s check out five key metrics that form the foundation of effective database observability.

Inventory Management Process: A Guide to Streamlining Operations and Boosting Profitability

Effective inventory management is at the heart of a thriving supply chain. By maintaining the right balance of stock levels, minimizing costs, and ensuring timely order fulfillment, businesses can streamline operations, improve profitability, and meet customer demand consistently. In this guide, we’ll explore the key steps, tools, and strategies for optimizing your inventory management process and achieving efficient inventory management.

Optimizing Apple DDM with Ivanti's Latest Innovations

The explosion in devices—particularly Apple devices—deployed across a modern enterprise is increasing the already arduous device management burden on IT and cybersecurity teams. According to recent research, 76% of large enterprises are using more Apple devices, and 57% of US firms say Apple adoption is outpacing other options.

Understanding the Amazon Ransomware Attack and AI's Role

Understanding the Amazon Ransomware Attack and AI's Role January 2025 Patch Tuesday Microsoft has released updates resolving 159 unique CVEs for January. Among the lineup are three zero-day exploits and five publicly disclosed vulnerabilities. The exploited CVEs are all targeting Windows Hyper-V NT Kernel Integration VSP, making the OS update this month your most urgent priority. The public disclosures impact Windows Themes, Windows App Package Installer and three CVEs for Microsoft Access.

Prioritize DEX for AI success

What’s the critical variable organizations overlook when it comes to implementation? According to David Shepherd, SVP EMEA Sales at Ivanti, the missing link that often hurts the success of AI investments is digital employee experience (DEX)! In this video, David shares the keys to a successful AI deployment and highlights the critical factors organizations overlook around employee experience and AI adoption. See how you can create a better culture and eliminate digital friction to ensure that your organization will maximize ROI from AI and other major digital transformation initiatives.

How AIOps are shaping the future of IT operations for CIOs

Having on hand actionable insights is crucial in today’s fast-changing world of technology; with digital changes and more businesses using cloud computing, companies must make sure their IT operations run smoothly. As IT systems grow more complex, old ways of managing them can’t keep up. This is where a smart AIOps solution can really make a difference.

StartingPoint: How To Simplify Enterprise Workflow

In today's fast-paced enterprise environment, companies must adopt efficient tools to remain competitive, scale effectively, and deliver exceptional value to clients. A critical factor in achieving this is streamlining workflows to reduce inefficiencies and empower teams to focus on high-value tasks. StartingPoint, a comprehensive workflow management platform, offers a simple and effective solution to simplify enterprise workflows, ensuring that businesses are equipped to thrive.

Is the SaaS Era Coming to an End?

The Software as a Service (SaaS) era is ending—at least, that’s what some online observers have been suggesting of late. In a recent post on X, Sam Lessing, a General Partner (GP) at Slow Ventures, challenged the long-held belief that SaaS is the pinnacle of software business models. Forbes recently took up Lessing's claim in an article entitled The End of the SaaS Era: Rethinking Software's Role in Business. So, are we really witnessing the death of SaaS?

Best Practices in Software Asset Management: Maximizing Value and Minimizing Risks

In today’s dynamic IT landscape, software asset management (SAM) is more than just a technical necessity—it’s a business imperative. With organizations relying on a growing number of software solutions, including SaaS platforms and on-premises apps, SAM ensures license compliance, reduces security risks, and aligns software usage with business goals.

Tools to Empower Everywhere Work

How can measuring digital employee experience (DEX) empower remote and hybrid workers to be more productive? “Be more deliberate about how you measure and track employee experience and interactions with technology,” says Corrina Fulton, VP, Solutions Marketing at Ivanti. In this video, Corinna examines the ongoing challenge for remote and hybrid employees who struggle with more digital friction and technology issues compared to their in-office coworkers.

Barcode Asset Tracking System for Better Experience

What’s the first thing that comes to your mind when you think of assets? For most people, assets are the most expensive possessions, like a house or other kinds of investments. But, for a business leader like you- they can be assets such as sophisticated infrastructure, machines, equipment, or vehicles. However, owning assets is not a big deal, but effectively carrying out the task of asset tracking can be; as it is crucial for any company to develop an infrastructure with a long lifespan.

Your First Year with DEX: A Strong Approach

When it comes to Digital Employee Experience (DEX), the key to success is treating it as a journey, not a destination. Organizations need to deliver outcomes and value quickly, while simultaneously building the maturity of their DEX initiatives over time. The journey involves deliberate planning, with clearly defined milestones and goals along the way.

Jira Service Management vs. Spiceworks

Selecting the right ITSM platform can significantly impact your organization's service delivery, efficiency, and customer satisfaction. Two popular options are Jira Service Management and Spiceworks, each with its unique features and limitations. This article will guide you through a side-by-side comparison of these tools, focusing on their strengths, challenges, and what makes them suitable for different business needs.

ServiceNow vs. Spiceworks

Curious about ServiceNow and Spiceworks? Let's put these two popular IT service management platforms side by side. While they take distinctly different approaches - from their target users to their feature sets - seeing them compared makes it easier to understand where each one shines. More organizations are taking time to evaluate their ITSM options carefully, and for good reason. The right platform can transform how teams manage IT services, assets, and support.

Proactive Patch Management with Infrastructure Automation

Modern enterprises face many challenges, hampering efficiency and innovation amidst tight budgets and safeguarding your brand against escalating cyber threats. Unpatched systems are also prime targets for cybercriminals who aim to access an organization’s sensitive information, intellectual property, and confidential business data. Traditionally, addressing these challenges required many point solutions, creating disjointed management.

Sentiment Survey Bot in 60 Seconds

Ivanti's Sentiment Survey Bot allows IT teams to automatically reach out to users following any major IT change, gathering invaluable sentiment data to help remediate any resulting issues and letting you track your users' experience over time. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Future proof Your Warehouse Management System with Ivanti Velocity

Automation doesn’t have to be complicated. Ivanti Velocity makes it easy to integrate with Zebra/Fetch to drive efficiencies through a low-risk approach to robotics in warehouse operations. Simple workflow integration Velocity connects to your WMS and other enterprise systems. Adding Fetch robots to these workflows, without changes to the host applications simplifies and accelerates your warehouse transformation.

Sentiment Survey Bot in 60 Seconds

Ivanti's Sentiment Survey Bot allows IT teams to automatically reach out to users following any major IT change, gathering invaluable sentiment data to help remediate any resulting issues and letting you track your users' experience over time. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Transform Your IT Management with Ivanti Solutions

Transform Your IT Management with Ivanti Solutions Ivanti provides an IT service management solution that boosts asset management, agility, and productivity through automation and AI. It enhances service quality, lowers costs, and improves employee experience. By integrating IT and security management, it streamlines operations and increases efficiency. Advanced tools offer strong protection, while proactive measures reduce risks. The Ivanti neurons platform enhances user access and collaboration, supporting informed decision-making and driving significant business outcomes.

Agent vs. Agentless ITAM: What Are Their Differences - And Why You Need Both?

Agent vs agentless IT Asset Management (ITAM) is one of many debates that every IT professional needs to understand before choosing an IT Asset Management solution. Why? Because managing your IT assets is critical for better decision-making, operational efficiency, and cost optimization. So, where does this debate begin? What exactly is agent-based ITAM and agentless-based ITAM? And more importantly, what should we expect from each one?

Reduce Your Carbon Footprint: The Role of IT Asset Management

Sustainability has shifted from being a trendy, “nice-to-have" option for companies to a mandatory core business strategy for remaining relevant and competitive. Over 40% of the information and communication technology (ICT) sector's carbon emissions are tied directly to IT assets, according to the World Bank. So, these organizations are actively seeking ways to curb their environmental impact and to reduce energy costs without sacrificing operational efficiency.

IT Support For Manufacturing: Outsource it or Have my Own?

The manufacturing industry is constantly evolving, and staying competitive demands seamless integration of technology into every facet of production. Yes, this includes automation and artificial intelligence, but let’s not forget good old-fashioned IT support. So, what does IT support for manufacturing really look like? Is it a nice-to-have or an absolute necessity? And most importantly, should you build your own IT support team or rely on outsourcing?

IT Support for Construction: What is it And Why is it Important?

The construction industry has traditionally been slow to adopt new technologies, but that’s rapidly changing. Today, IT support for construction plays a critical role in streamlining operations, improving efficiency, and tackling the complexities of modern projects. In fact, a recent study by Briq highlights how adopting IT systems and digital tools is reshaping the industry, giving companies the tools to boost performance and stay competitive in an ever-evolving market.

IT Support For Financial Services: Build or Outsource?

IT support for financial services is key. But are organizations in this industry outsourcing IT, or are they building their own IT support teams? According to Statista, the financial services sector leads the pack in IT outsourcing. The report highlights that the BFSI (Banking, Financial Services, and Insurance) industry accounts for 30% of the global IT outsourcing market revenue—the highest percentage among all industries.

Achieve Unite - Definition of co-selling #technology

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

Proactive Protection with Exposure Management | Security Insights, Ep. 46

Ivanti's Robert Waters welcomes Grand Bank CTO Robert Hanson for a wide-ranging conversation on the emerging field of exposure management and how you can proactively safeguard your organization, because every organization faces risk. What separates the vulnerable from the well-protected isn’t whether you have exposure — it’s how you manage it. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.