Operations | Monitoring | ITSM | DevOps | Cloud

Transform Endpoint Management with AIDriven Automation

In just two minutes, learn how our AI-powered platform unifies control across Windows, Mac, Linux, Mobile, and even VR/XR headsets. Discover how to eliminate tedious tasks with automated patching, zero-touch onboarding, and self-healing capabilities—allowing your team to focus on strategy instead of firefighting. What you’ll see in this video.

How to Audit Different Types of IT Hardware

Knowing how to audit different types of IT hardware matters because a laptop, a server, and a network switch fail an audit for completely different reasons. Treating every device the same way during an audit means missing the checks that actually matter for each category, from disk encryption on an endpoint to firmware version on a router.

Difference Between Elasticity and Scalability in Cloud Computing

In cloud computing, teams use elasticity and scalability as if they mean the same thing. In reality, the two describe different ways a system handles load, and they solve different problems. Mixing them up can be very expensive. You either pay for capacity that sits idle, or your app buckles the moment traffic spikes, and the bill and the incident report both feel it.
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From Dashboards to Conversational AI: The Evolution of UI in IT Products

The way IT teams interact with technology has changed dramatically over the years. From early text-based interfaces to today's dashboards and now conversational AI, each stage has reshaped how we monitor, diagnose, and understand complex IT environments. But while dashboards gave us visibility, they often led to more questions than answers. In this post, we briefly explore the evolution of UI in IT products and how conversational AI is bridging the gap between data and understanding.

The Frictionless Workplace Isn't What You Think It Is: Beyond the Ticket

For many EUC and digital workplace leaders, the challenge isn't a lack of technology. It's understanding why workplace issues continue to surface despite years of investment in automation, AI, and digital transformation. Support teams are still dealing with high ticket volumes. Rollouts intended to improve employee experience can create new sources of disruption, and IT often struggles to understand what employees are experiencing until problems escalate into complaints, incidents, or support requests.

How Agentic AI Enables Autonomous Threat Response at Machine Speed

Why do 40% of alerts received by security teams today go completely uninvestigated? It’s not due to a lack of concern but instead caused by shortening attack windows and compounded by overwhelming tech sprawl. Today’s security teams are operating in a threat landscape defined by escalating attacks, tighter budgets and mounting alert fatigue. Organizations process an average of 960 security alerts per day, and large enterprises handle more than 3,000 daily alerts across roughly 30 tools.

What is Network Monitoring? A Guide for IT Teams

Over 90% of mid-sized and large companies estimate that a single hour of downtime now costs more than $300,000. The clock starts the moment something breaks, whether anyone has noticed it or not. And most outages don't start with alarms. They begin with a small issue inside the network: an overloaded switch, a saturated link, or an unstable interface. Left unnoticed, those small issues grow into user complaints, stalled work, lost revenue, and damaged customer trust.

Ivanti Neurons for PPM: Full Portfolio Visibility

Struggling with project complexity, missed deadlines, and budget overruns? Ivanti Neurons for PPM gives you crystal clear visibility and control across your entire project portfolio — from demand management to executive dashboards. Watch this demo and discover what's possible. See how Ivanti Neurons for PPM helps IT leaders and portfolio managers unify teams, accelerate decisions, and drive smarter investments across the full project lifecycle.

Modern HR: Automating the Employee Lifecycle

The Future of HR: Frictionless Employee Experiences This teaser explores how Ivanti extends powerful ITSM capabilities into the HR domain, creating a unified, automated, and seamless journey for every employee—from day one to their final day. Discover how to eliminate manual bottlenecks, improve data accuracy, and allow your HR team to focus on what matters most: your people. In this video, we cover the essentials of HR Service Management.

IT Asset Audit: Step-by-Step Guide For 2026

An IT asset audit is one of those processes most IT teams know they should run regularly and rarely do well. Records drift from reality, licenses go unchecked, and the first sign something is wrong usually arrives as an auditor's request or an unexpected vendor notice. This guide walks through how to perform an IT asset audit step by step, and how to structure the process so it never requires a last-minute scramble.

Streamline & Automate Work with New Features on the Velocity Platform

As your business evolves in an ever-changing economy, your operations team has the chance to drive innovation and unlock new efficiencies. Watch an expert-led demo showcasing the newest features on the Velocity Platform — designed to empower your organization to accomplish better work, faster. In this interactive session, you'll: Explore the latest Velocity Platform updates that work for you. See why Velocity Web is far more than just a browser.

Cloud Cost Optimization: 20 Strategies for Enterprises

Cloud cost optimization has become a critical priority in 2026. What starts as a manageable $5,000 monthly cloud bill can quickly grow to $50,000 within a few quarters, often without any major change in workload. If you lead an engineering or infrastructure team, this probably sounds familiar. You may have already seen costs rise faster than expected or struggled to explain sudden spikes in cloud spend. The challenge today goes beyond just rising numbers.

Ivanti Agentic AI for ITSM

Meet your digital teammate. Persona-based AI agent designed for critical ITSM workflows. Transform IT operations with AI agents that plan, coordinate, and execute autonomously, delivering measurable business impact through intelligent automation. Your conversational front door to IT that replaces forms with natural language, cutting ticket load and improving data quality through guided capture.

Ivanti Neurons for Secure Access

Ivanti Neurons for Secure Access: Full Platform Demo | Ivanti Discover how Ivanti Neurons for Secure Access gives your security team complete, real-time visibility across your network — with automated threat detection, Zero Trust access control, and centralized gateway management, all from one cloud-based platform. Watch the demo and see what unified secure access looks like in action.

The End of Self-Service IT as We Know It

The modern service desk is not short on entry points. In fact, employees can open a portal, search a knowledge base, start a chatbot conversation, or submit a ticket from almost anywhere. In theory, that should mean fewer queues and faster resolution. But if access to IT has improved so dramatically, why has the operational burden behind each interaction barely moved?

Physical Asset Verification: The Complete Checklist for Multi Location Organizations

Managing assets across multiple offices, warehouses, plants, project sites, or retail locations can quickly become challenging. As organizations grow, assets are transferred between locations, assigned to employees, repaired, replaced, or retired. Over time, records can become inaccurate, leading to missing assets, duplicate entries, and compliance risks. This is where physical asset verification becomes essential.

10 Best ITSM Tools in 2026 [Reviewed and Compared]

How do you choose the best ITSM tool for your team when 20 vendors all promise the same three things: native AI, ITIL alignment, and a single system to run your whole IT operation? It is the fair question we hear most from IT managers and service desk leads, and the cost of getting it wrong is high. An ITSM platform is a multi-year commitment where your team works inside every day, so a poor fit shows fast as slow tickets, manual workarounds, and a migration nobody wants to repeat.

The 4 AlmaIQ Use Cases That Reduce Demand for Technical Support

Gartner predicts that, by 2029, active AI will be able to autonomously resolve 80% of common customer service issues, reducing operational costs by around 30%. This scenario reinforces the need to move from a reactive model to proactive strategies that prevent incidents from arising, especially Level 1 incidents, which account for a large share of service desk volume.

POPIA Compliance: What It Requires and How Motadata Supports It

If your organization handles the personal information of people in South Africa, POPIA compliance is not optional. The Protection of Personal Information Act has been fully enforceable since 1 July 2021, and the Information Regulator now backs it with administrative fines of up to ZAR 10 million. The requirement your IT and security teams own most directly is security safeguards under Section 19, and it is the first place a regulator looks after a breach.

What Is a CMDB, and Why Is It Called the Heart of ITSM?

In this video, discover why a Configuration Management Database (CMDB) is considered the heart of IT Service Management (ITSM). Learn how a CMDB helps IT teams understand dependencies, assess change impact, accelerate incident resolution, and build a reliable foundation for service management processes.

What is Compliance in ITAM? Regulations, Penalties & Best Practices

Managing IT assets smoothly is not an easy task. Organizations depend more on technology to execute their operations these days. Hence, the requirement for effective IT Asset Management (ITAM) has grown considerably. However, beyond merely managing these assets, ensuring compliance with relevant ITAM regulations and standards matters just as much. And, in this race to keep up with changing regulations, you are not alone. Many organizations face the same challenge.

Why ITSM Still Isn't Solving Tickets (And What Comes Next)

Most ITSM platforms make it easier to submit tickets. They don't make it easier to resolve them. As we said in our webinar: "A better front door without backbone orchestration is just a faster handoff." The future of IT isn't faster ticket creation. It's autonomous ticket resolution powered by AI, automation, and orchestration.

Fixed Asset Reconciliation: A Step by Step Guide for Finance Teams

Accurate financial records are the foundation of effective business management. Yet many organizations struggle with discrepancies between their fixed asset records and the assets that actually exist within the business. Over time, assets may be transferred, disposed of, misplaced, or incorrectly recorded, creating gaps between financial statements and physical reality. This is where fixed asset reconciliation becomes essential.

What is IT Service Management (ITSM)? Everything You Need to Know

When a critical application crashes, how does your IT team respond? Is there a documented process everyone follows, or does the outcome depend on who happens to be available at the time? Without structured service management, responses often vary from one situation to another. hat inconsistency leads to delays, missed handoffs, and slower resolution of issues. Requests become harder to track, and recurring problems continue to disrupt day-to-day operations.

Stop Managing Endpoints: The Power of AI Automation

In just two minutes, learn how our AI-powered platform unifies control across Windows, Mac, Linux, Mobile, and even VR/XR headsets. Discover how to eliminate tedious tasks with automated patching, zero-touch onboarding, and self-healing capabilities—allowing your team to focus on strategy instead of firefighting. What you’ll see in this video.

QR Codes For Asset Management: Label And Track Assets With InvGate Asset Management

Still relying on serial numbers or manual asset lookups? In this video, Matt Beran shows how to generate QR codes for asset management with InvGate Asset Management and how IT teams can use them to simplify asset tracking, inventory management, and mobile access to asset information. Instead of searching through spreadsheets or manually locating asset records, QR codes provide instant access to the information stored in your inventory. Generate labels in bulk, print them, attach them to your devices, and scan them from your phone whenever you need asset details.

Service Level Agreement (SLA) Templates: Examples, Metrics, and Best Practices

How quickly should your team resolve a critical ticket, and what are the consequences when it misses the target? That is exactly where Service Level Agreements (SLAs) come into play. An SLA turns service expectations into measurable commitments by defining clear response and resolution targets. Rather than starting from scratch, an SLA template provides a structured foundation for establishing those commitments and tracking performance against agreed standards. Why does that matter?

IT Insider: Solving AI Accountability Crisis

This episode of Ivanti's "IT Insider" series that explores the critical challenges organizations face when moving from AI experimentation to full-scale deployment. The discussion centers on three main themes: The AI Governance Gap: Guests Brooke Johnson and Sterling Parker discuss the "governance gap" where organizations deploy AI faster than they can establish policies. They highlight the risks of Shadow AI (unsupervised AI use) and the importance of having an AI Governance Council to ensure responsible use.

How to Stop Cybersecurity's Biggest Blind Spots

Eliminate Blind Spots and Close Security Gaps with Autonomous Endpoint Management We dive deep into how Ivanti's Autonomous Endpoint Management (AEM) helps organizations gain complete visibility and stay ahead of evolving security threats. Learn how to: Discover Every Device: Eliminate "shadow IT" and blind spots by automatically finding every endpoint on your network. Automate Remediation: Close security gaps in real-time with AI-driven automation that patches and secures devices without manual intervention.

The Invisible IT Department: How to Deliver Friction-Free Experiences with Agentic AI

Every enterprise has bought AI, but many are still waiting for their investment to pay off. Ivanti’s 2026 AI Maturity Report found that only 2% of organizations say they currently have no AI use at all. As the majority of organizations move beyond the AI experimentation stage, the real competitive differentiator is if that AI is providing continuous, business value at scale.

What Is Your Operating Model Costing Your Business?

The biggest cost in your business may not appear anywhere on your balance sheet because some of the most expensive problems are rarely measured directly. Lost productivity, recurring technology issues, underused applications, and the effort required to manage them all accumulate over time without ever appearing as a line item in a financial report.

9 Powerful Log Monitoring Best Practices to Follow in 2026

How many of your last five incidents were already sitting in the logs before anyone noticed? Most teams already collect more than enough log data. The problem starts with what happens next, and the same four gaps show up almost everywhere: This guide covers the log monitoring best practices that close those gaps. It walks through how to collect, structure, correlate, retain, and secure logs, so monitoring becomes a steady process and not a scramble during the next incident.

Shadow IT and Discovery AI Blind Spots: What Legacy Tools Miss

Ask three teams what assets exist in your environment, and you’ll get three different answers. Most organizations don’t lack tools. They lack agreement on what actually exists in their environment. Asset, endpoint and cloud data exist — but it’s fragmented, stale and trusted differently by teams across every department and function.

How to Choose the Right Server Monitoring Tool: A Step By Step Guide for 2026

How do you pick one server monitoring tool when every vendor page promises the same thing? A few years ago, two monitoring vendor websites showed you two different products. Today you can open five and read nearly the same feature list on each one. Real-time dashboards, instant alerts, AI everywhere. That sameness has made evaluation harder than ever. The marketing tells you nothing, and the wrong choice follows your team for years, either as features nobody opens or as the one missed alert at 2 a.m.

How Agentic AI is Transforming Infrastructure and Operations

Infrastructure and Operations (I&O) teams have long operated under a familiar paradox: the faster the business scales, the more pressure I&O absorbs. Every new application deployment, every endpoint added, and every cloud workload spun up generates more complexity, more risk and more tickets. The traditional responses to this pressure — more headcount, more tooling, more scripts, more APIs — have delivered incremental relief at best.

Why AI-Powered Asset Audits Are Replacing Manual Physical Verification (And How to Switch)

Picture this. It's the end of the financial year. Your audit team is clipboard in hand, walking floor to floor, cross-referencing serial numbers against a spreadsheet that was last updated six months ago. Three days in, two people are still checking warehouses, and someone has already found a printer that the system says was disposed of in 2022. This is how most enterprises still run their physical asset audits in 2026.

How to Communicate the Value of DEX and Gain Support Across the Entire Company

For a long time, talking about Digital Employee Experience (DEX) inside the company was almost synonymous with “making the computer faster” or “reducing support tickets.” Today, that view is limited. Digital Employee Experience is now treated as a direct lever for productivity, talent retention, and business results—not just as an operational IT concern.

Optimize Your IT with Ivanti's Autonomous Endpoint Management

Ivanti empowers you to transform your IT operations. With Ivanti's Autonomous Endpoint Management, we deliver complete visibility, a clear financial view to maximize your ROI, and the AI-driven insights you need to operate with absolute confidence. Data is only as good as your ability to act on it. In this video, we dive into the Ivanti AEM Dashboard to show you how a true system of record—powered by AI and Model Context Protocol (MCP)—transforms raw data into actionable IT strategy.

Deleting Em-Dashes : REALITY BYTES AI WORKPLACE SPECIAL ft. HR Leader Gabi Tofani

In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines what organizations might gain (and lose) as AI becomes embedded in daily work.

What is SRE Observability and Key Pillars You Should Know?

What happens when a critical service slows down, but nothing is technically “broken”? Most teams have monitoring in place. They know when something goes down. But when performance drops or issues spread across services, finding the real cause becomes slow and unclear. Engineering teams end up switching between dashboards, logs, and alerts just to understand what changed. This delays response and increases pressure on on-call teams. This is where SRE observability becomes essential.

Velocity Sculpting

Streamline & Automate Work with New Features on the Velocity Platform As your business evolves in an ever-changing economy, your operations team has the chance to drive innovation and unlock new efficiencies. Watch an expert-led demo showcasing the newest features on the Velocity Platform — designed to empower your organization to accomplish better work, faster. In this session, you'll: Explore the latest Velocity Platform updates that work for you.

AI: Future of IT Service Management Automation (Italian)

How does your IT team cope with increasing IT tickets, higher user expectations and an increasingly complex landscape? With limited resources at your fingertips, powering smarter work is more important than ever. Once future ambitions, AI and automation are critical today to deliver efficient, resilient IT services. In fact, 65% of IT pros predict that AI and automation will improve overall IT service quality.

Three Years a Leader. Thank You.

Dear Nexthink community, We are excited to be named a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Tools for the third year in a row. I want to share this recognition with our customers, our partners and ecosystem, and every Nexthinker across the world. As a founder, it’s a true honor to work alongside so many talented people. To us, this recognition is also yours.

HAM Audit: How InvGate Asset Management Helps You Pass

A Hardware Asset Management (HAM) audit is a formal check of whether your hardware inventory reflects physical reality. It covers what devices exist, where they are, who has them, what state they're in, and how retired assets were documented out of the system. Most organizations don't fail HAM audits because their IT teams are negligent.

11 Incident Management Best Practices Every IT Team Should Follow

A well-defined incident management process can mean the difference between a minor disruption and a major business outage. When critical services fail, every minute of downtime matters. Yet many IT teams still face challenges such as unclear ownership, poor prioritization, communication gaps, alert fatigue, and manual processes that delay resolution. The result is longer outages, missed SLAs, and frustrated users.

How to Set up QR Code Asset Tracking For Manufacturing: A Step-by-Step Guide With InvGate Asset Management

In manufacturing environments, keeping accurate records of physical assets is harder than it sounds. Equipment moves between shifts, changes hands without notice, and ends up somewhere different from where it was last logged. QR code asset tracking for manufacturing solves that problem with a lightweight, low-cost method. Each asset gets a printed label. Any team member with a smartphone can scan it, pull up the full asset profile, and update information on the spot.

Zero Friction, Zero Tickets, Zero Disruption: The New Operational Mandate for IT

For decades, IT operations have followed a familiar model. Specialized teams manage different parts of the environment, from infrastructure and networks to security and endpoint management. When employees encounter issues, they submit tickets to the service desk, which are then triaged, escalated, and resolved. This structure has endured because it provided a reliable way to maintain system health and respond to problems as they arise.

What is Cloud Infrastructure? Everything You Need to Know

Modern businesses need infrastructure that can scale as quickly as their demands change. Yet many organizations still struggle with infrastructure that is costly to maintain, difficult to expand, and slow to adapt to new requirements. As applications, users, and data continue to grow, managing resources efficiently becomes increasingly challenging. Cloud infrastructure provides a more flexible approach.

AI Governance: Closing the Policy Gap feat. Brooke Johnson, Ivanti

AI governance isn't optional — it's the difference between scaling AI confidently and exposing your organization to serious risk. Watch Brooke Johnson, Ivanti's Chief Legal Counsel, SVP HR and Security, break down why AI policy alone isn't enough and what it actually takes to close the governance gap.

How Fragmented Data Breaks AI Strategy feat. Sterling Parker, Ivanti

Your AI is only as good as the data it sits on — and fragmented IT data isn't just inefficient; it's dangerous. Watch Ivanti's Sterling Parker, SVP of Global Solutions and Services at Ivanti, explain why a unified IT platform and a clean system of record are the true foundation of secure, scalable AI.

Autonomous IT Is Here. Are You Prepared?

Enterprise IT was built for a more predictable workplace, where support began when an employee reported a problem and IT worked backward from the details they could provide. That model made sense when devices, applications, and ways of working were easier to control. Today, the digital workplace moves too quickly for IT to rely on reported issues alone. By the time a ticket appears, employees may have already lost time, worked around the problem, abandoned the tool, or turned to an unmanaged alternative.

Spring 2026 Update : New Features for Even Easier Asset Management | Hector

Welcome to Hector’s 2026 Spring Update! This new release takes your trusted platform for inventory management to the next level — improving speed, flexibility and visibility on Hector’s web and mobile applications. For more information, explore our release notes or contact us at sales@hectorassetmanager.com. Thank you for watching, and enjoy exploring all the new features in Hector! Join our community on LinkedIn to never miss an update:/ hectorasset.

What is ITSM Automation: A Complete Guide for 2026

Repetitive work is what slows down most service desks, not a lack of people. Most IT teams spend their day handling repetitive work like password resets, ticket routing, access approvals, and standard service requests. This creates constant backlog pressure, slows resolution, and increases avoidable errors. Adding more people does not solve the underlying issue. ITSM automation addresses this by moving routine, rule-based tasks into automated workflows.

Service Desk Automation: What It Is and How to Get Started

How much of service desk work is problem solving and how much is repeat work that continues every day? Most service desks follow the same pattern daily. Password resets, access requests, software installs, approvals, and routine fixes keep coming in. These tasks are simple on their own, yet together they take most of the team’s time and push important incidents further down the queue. The main challenge is the constant flow of repeat work that reduces time for focused tasks.

15 DevOps Metrics Every Engineering Team Should Track in 2026

Software moves from code to production more quickly today, but it is still difficult to tell whether delivery is actually improving or just becoming more active. Most teams rely on dashboards filled with metrics like deployments, uptime, failures, and tickets. The numbers are available, but the meaning behind them is often unclear. DevOps metrics become useful only when grouped into clear categories: DORA metrics cover only delivery speed and stability, which is just part of the picture.

Built by ServiceNow, Extended by iOPEX: The Outcome-driven Co-Delivery Model for Agentic Transformation

ServiceNow's internal IT operations now resolve more than 90% of employee requests through autonomous agents. The platform that demonstrated this in Las Vegas earlier this month is the same platform sitting in your environment right now. So why isn't your operation running the same way? This is the question every CIO should have walked out of Knowledge 2026 with.