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The latest News and Information on IT Service Management, Service Desk and related technologies.

nexthink

What is the Nexthink Library? An Introduction to Nexthink's Out-of-the-Box Solutions

May 26, 2023 By Matt Rose In Nexthink

Customers invest in Nexthink to see, diagnose, and fix problems before they occur, resolve critical disruptions, and improve overall digital employee experience to drive workforce efficiency. But after initial implementation of your new DEX platform, where do you begin? You have a robust set of measured KPI’s that must be achieved to fulfill the business requirements outlined by key leadership stakeholders, and an entirely new platform to learn how to use.

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Infraon

What is Digital Employee Experience (DEX)?

May 25, 2023 By Arun Prasath R In Infraon
Digital Employee Experience (DEX) is crucial today because the modern workplace is becoming increasingly digital. As businesses adopt new digital tools and systems to manage their operations, it is essential that employees have positive experiences with these tools. This is particularly important because employees spend a significant portion of their time at work using digital technologies. The importance of DEX today cannot be overstated.
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Asset Infinity

The Benefits of Using NFC for Asset Tracking in Government Agencies

May 25, 2023 By Asset Infinity In Asset Infinity

As government agencies continue to grow and evolve, the need for effective asset tracking becomes increasingly important. Accurately tracking and managing assets can help agencies save time, reduce costs, and improve overall efficiency. One technology that is gaining popularity in the asset tracking space is Near Field Communication (NFC). In this blog, we will explore the benefits of using NFC for asset tracking in government agencies.

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Streamline Your Business with the Top Fixed Asset Management Software of 2023 - Infraon

May 25, 2023 By Infraon In Infraon
Are you tired of managing your fixed assets manually? Then, you need a reliable fixed asset management software that can help you keep track of your assets efficiently. In this video, we will discuss the five best fixed asset management software in 2023. From asset tracking and depreciation calculation to maintenance scheduling and comprehensive analytics, these tools offer a wide range of features to streamline your asset management processes.
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What is Service Request Management? (IT Service Management) Infraon

May 25, 2023 By Infraon In Infraon
Discover the importance of service request management in modern businesses and how it enhances service delivery and customer satisfaction. In this video, we explore the definition of service request management, provide practical examples, and discuss the numerous benefits it brings to organizations.
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Unleashing the Power of Digital Employee Experience (DEX) Infraon

May 25, 2023 By Infraon In Infraon
Are you a key decision-maker in a growth-oriented organization? Discover how to promote a collaborative work environment, encourage employee engagement, and leverage digital technologies to empower your workforce. In this video, we explore the concept of Digital Employee Experience (DEX) management and its role in creating a positive, engaging, and productive work environment. From the evolving work landscape to talent acquisition and retention strategies, we uncover the benefits of investing in DEX.
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Revisit - the Balancing Act of Staying Secure While Working From Home: Ep. 11

May 25, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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Infraon

Building a Culture of Innovation with DEX: How Digital Workplaces Can Foster Creativity & Growth

May 24, 2023 By Arun Prasath R In Infraon
Building a culture of innovation with Digital Employee Experience (DEX) is akin to crafting a seamless transportation network within a bustling city. As efficient roads, bridges, and tunnels connect people and enable smooth movement, DEX connects employees to the tools, resources, and experiences that unlock the true spirit of innovation. It ensures that every digital touch-point is user-friendly, intuitive, and personalized, resembling well-planned traffic routes.
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InvGate

What Are Service Knowledge Management Systems (SKMS) in ITIL?

May 24, 2023 By Sophie Danby In InvGate
The Knowledge Management practice is at the core of ITIL 4 processes; and the Service Knowledge Management System (SKMS) is a fundamental tenet of it. SKMS is an essential system for all service-oriented organizations. Implemented correctly, it centralizes service information and shares important knowledge, as well as reducing incidents, outstanding problems, performance issues, and downtime.
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InvGate

What is Remote IT Support? Definition, Scope, and Tools

May 24, 2023 By Melisa Wrobel In InvGate
In the last few years, remote IT support has become a central part of IT Service Management (ITSM). With the amount of remote work significantly increasing in a wide range of industries over the last years, the need to provide support from and to different locations has become a must. It also has also become substantial to enterprises as they start getting larger in employees and facilities.
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