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By Alloy Software
To reduce stockouts, optimize costs, and gain real-time control over inventory across modern business operations.
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By Alloy Software
Сore responsibilities, required skills, tools, KPIs, salary ranges, and career paths in modern IT support teams.
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By Alloy Software
Organizations frequently debate ITAM vs CMDB because both disciplines describe the same environment from different angles. A CMDB gives operational context – how services, applications, and infrastructure relate – so teams can restore service fast and manage risk. ITAM focuses on financial accountability, control, and governance across the asset management lifecycle, from request to retirement. In practice, the strongest ITSM operating models connect both.
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By Alloy Software
The AI-powered documentation search on the Alloy Software docs site has been updated, and it’s noticeably better.
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By Daria Golomazova
From reactive operations to strategic value: a comprehensive guide to building an ITSM strategy that enables business agility and resilience.
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By Alloy Software
Understand Service Level Agreements (SLAs): Explore types of SLAs between a service provider and a customer. Learn about service levels & service delivery.
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By Anna Markova
AlloyScan enters 2026 with a fully redesigned interface and meaningful enhancements that improve clarity, visibility, and control across your IT environment.
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By Alloy Software
Explore how AI-driven automation is reshaping IT service management for a faster and smarter enterprise in 2026.
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By Alloy Software
AI-assisted documentation search got a major upgrade this March! Now you get faster, clearer answers for Alloy Software products, with step-by-step guidance in a structured, easy-to-read format. The AI even explains the reasoning behind things — practical help exactly when you need it.
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By Alloy Software
Check out the first AlloyScan release in 2026! The new interface brings clarity, consistency, and works on any screen size. Beyond a fresh look, this update adds Google Cloud auditing, better manufacturer visibility, conditional formatting, and a new Security Log.
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By Alloy Software
AlloyScan 2026 introduces a fully adaptive UI that works seamlessly on any device, from large monitors to laptops and tablets AlloyScan keeps your IT inventory current and delivers accurate data for CMDB, ITSM, and ITAM workflows.
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By Alloy Software
Nobody enjoys working in an app that suddenly blasts a bright white screen. That’s why we added Dark Mode to *AlloyScan* in the latest update — and made it smart enough to match Alloy Navigator’s theme whenever you open it from there. Built for everyday IT work, *AlloyScan* is a cloud-based network inventory solution designed to give you clear visibility into your IT infrastructure, without causing eye strain.
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By Alloy Software
Effective communication is essential for IT operations. In Alloy Navigator, everything happens in one place, directly within tickets and workflows, keeping everyone informed and helping teams get things done faster. AI writing assistance makes messages clear, professional, and actionable. All communication in one place Faster ticket resolution Clear, professional messages with AI assistance Reduced misunderstandings and errors Teams stay aligned and informed.
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By Alloy Software
IT chaos before the holidays? It happens. Missing devices, license surprises, last-minute audits, and that sinking feeling when something breaks at the worst possible time. See how Alloy Navigator helps IT teams stay holiday-ready. With automatically updated IT inventory, clear visibility into who has what and where, and a complete picture of how everything is connected, managing IT assets becomes calm, predictable, and under control.
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By Alloy Software
Choosing the right software vendor is about more than features, it’s about confidence. In this video, we explain what SOC 2 Type II certification is and why it matters when you’re trusting a platform with your operations and data. Alloy Software has completed an independent SOC 2 Type II audit. You don’t need to take our word for it — our security has been validated by an independent auditor. What this means for Alloy Software customers: your data is protected by verified practices for security, availability, and confidentiality, backed by a recognized industry standard.
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By Alloy Software
No more fixing the same issues again and again! The AI Assistant jumps in like a tireless first-line teammate, instantly providing the right solution. You choose whether it uses your internal knowledge, public resources, or both. See how easy it is to let AI handle recurring support issues, so your IT team can focus on bigger things. In this video, we used gpt-4.1 for completion and text-embedding-3-large for embeddings.
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By Alloy Software
Windows 10 support already ended, but you are still running unsupported devices? AlloyScan shows which devices in your fleet are ready for Windows 11, and which need attention — missing TPM 2.0, incompatible CPU, or other requirements — all in seconds! Perfect for sysadmins who need clear, actionable insights to plan upgrades or replacements efficiently and avoid guesswork. Windows 11 migration readiness check and other great features arrived in AlloyScan this October.
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By Alloy Software
Find any admin setting instantly! With Smart Search, locate where to manage users and roles, set branding, tweak specific workflows, or adjust any other setting in your Alloy Navigator -- in seconds. Perfect for admins who want full control right from their browser and love speed. Admin Search and other great features arrived in the Fall 2025 release of Alloy Navigator, for both Enterprise and Express editions.
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Alloy Software designs smart, innovative, and powerful IT Management solutions that take organizations to new heights by empowering IT teams to achieve incredible results.
Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.
Our mission is to deliver powerful and practical software that meets the demand to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.
See how we can help your team succeed!
- All-inclusive ITSM & IT Service Desk platform: Alloy packs amazing power to enhance your ITSM operations, automate routine daily tasks, and resolve issues faster than ever. Smart task-oriented workflows reduce errors and elevate productivity and efficiency of your entire team.
- Comprehensive IT Asset Management: Alloy IT Asset Management helps organizations manage IT assets wisely. It provides the ability to gain complete visibility and control over IT resources, save costs, and promotes better decisions.
- Insightful Network Discovery: Look around and you’ll quickly find our network inventory auditing capabilities are second to none. Gather comprehensive information about your entire organization in a matter of minutes, with no extra software required on your servers or workstations!
- Award-winning Technical Support Team: US-based solution experts break the mold of traditional technical support with dedicated professionals who provide an unparalleled service experience and are only a call away.
Unleash the full power of IT with Alloy Software.