Operations | Monitoring | ITSM | DevOps | Cloud



Microsoft Teams Lagging? How We Fixed the Issue in 10 Minutes.

When was the last time you had to ask someone to repeat something during an MS Teams call, or had to restart the app, just because the call quality dropped? Sounds familiar? Frustrating, isn’t it? Now imagine hundreds, if not thousands, of employees feeling this frustration at work. Think of the time lost for them, for the organization, and—more importantly—for those who’ll need to fix it. As EUC professionals, we cannot let that happen.


Introducing Nexthink Infinity

Today is one of the most special days in Nexthink history. I personally believe that founding and growing a tech company is mainly about developing amazing technologies which have the potential to change how people work. With the launch of our new Infinity platform, I feel we are truly transforming how digital workplace teams get their jobs done—not only for themselves but for all the employees in their companies.


5 Technology Challenges of Mergers & Acquisitions

Mergers and acquisitions are complex. So complex, in fact, that up to 90% fail. One of the biggest risks for M&A failure comes during technology integration. At this stage, enterprise security, compliance, and employee productivity can all be irreparably disrupted. IT needs to walk a fine line between staying on schedule and maintaining stability.


A Cutting-Edge Culture of Change in the Middle East: An IT Leader's Perspective

The global events of the past few years have permanently shifted us into a new era; defined by constant change, consumer-grade IT expectations, and digital innovation. Successful and sustainable digital transformation relies on an organization’s ability to make informed, data-driven decisions; achieve buy in from executive leadership; challenge the status quo; and future-proof investments against economic fluctuations.

How do flow states work?

Work free from distractions can be hard to find, especially with more of us working from home. A flow state is the most productive place you can be, and humans have recognized the benefits of flow for thousands of years. But in order to achieve a flow state, you need to be free of distractions. In today's digital environment, it's up to companies to architect spaces where their employees can thrive.

The Theme Park Workplace: A Modern Approach to IT Operations

IT teams in modern workplaces are no longer spending the bulk of their time troubleshooting and break/fixing issues. As in any service industry in the consumer world, IT service workers are now expected to deliver a great experience to their consumers – the employees. Managing the workplace has become much more like managing a theme park, where every aspect of its real estate should exhibit interest, joy, and fun; everything that makes up a great experience.


Top 3 IT Operations Costs You Can Reduce Today

Businesses are always on the lookout for cost-efficiencies across their digital workplaces – but in times of economic uncertainty, departments that consume a lot of a company’s budget and resources are placed under the microscope to an even greater extent. IT departments in particular have been subject to scrutiny when it comes to cost-efficiency.


The Three-Month Fix: How AbbVie Kept Their VDI Users Up and Running

The complexity of today’s workplace technology means that all of our environments are incredibly unique. Two organizations may use the same platforms and applications, but the tactics we use to implement these tools are all unique to our own goals and business needs. But all of us who work in IT and engineering can agree: our companies’ success hinges on our ability to keep our environments running smoothly. I’m a senior engineer at the pharmaceutical company AbbVie.


Bring Your Own Stack to Work - An Employee Dream or an IT Nightmare?

Today’s employees enter the workplace with a new expectation: they expect to use the technology they want to use. But can IT really manage a workplace where you can bring your own stack? Ten years ago, the concept of employee experience conjured images of well-decorated, comfortable offices, with ping pong tables and beer on tap. It’s a construct of employee engagement that now feels almost painfully out of touch.


How Usage Data Fast Tracks Your Software License Optimization

It can be tricky for large organizations to track employee software licenses given the multitude of applications and activities that continuously take place across the business. On a given day, a typical organization with 10,000 employees using only a dozen applications still results in more than 100 thousand application interactions. Each of these employee experiences has the potential to create IT issues that IT needs to stay ahead of without going over budget.