What is AIOps? AI For IT Operations in Under 6 Minutes
Learn all about AIOps and the potential it brings to accelerate your IT operations.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Automate Your IT Tasks with Recurring Tickets
Tired of manually creating tickets for recurring IT tasks? With recurrent tickets in Alloy Navigator, you can automate the process and free up your time. This set-and-forget feature ensures your repetitive ITSM tasks stay on track—with due dates set, notifications sent, and progress tracked—effortlessly! Key moments.
Moving to VDI? Don't Forget Your Web Apps
I recently spoke to one of our Customers in Financial Services, who offer financial services through a network of Agents located across the United States. The agents are customer-facing and revenue generating. They rely on a variety of browser-based applications to deliver services to their clients – making these applications mission-critical.
How to design the perfect SLA, SLO and SLM compliance dashboards
Service level metrics—SLA, SLO, and SLM—are game-changers, helping you unlock actionable insights, improve service reliability, and align your IT service efforts with business objectives. This webinar will explore how AI-powered analytics can help you proactively establish and monitor key service level metrics to drive your IT service performance to new heights.
How to Foster Employee Engagement
Discover proven strategies to boost employee engagement, prevent burnout, and personalize the workplace experience.
IT Service Management (ITSM): A Complete Guide
As digital transformation accelerates, organizations face increasing complexity, tighter budgets, and relentless pressure to provide exceptional service. This creates a constant challenge in balancing cost, stability, and service. IT Service Management (ITSM) strategically designs, delivers, manages, and improves IT services by aligning them with business goals and optimizing service delivery.
ITSM vs. ITOM: What are the key differences?
IT service management (ITSM) and IT operations management (ITOM) both have the mandate to ensure your organization’s IT systems and infrastructure run smoothly and efficiently. These two frameworks are essential for any modern IT environment, but their roles are often confused or misunderstood. Simply put, ITSM focuses on the user-facing side of IT, streamlining services and aligning IT processes with business objectives.
Automation Strategies to Help Hit Your SLAs
Today’s workers want immediacy in a world that’s always on. Luckily, automation tools have evolved to help ITSM teams meet demand. According to global research from the SolarWinds State of ITSM Report, surveyed companies using automation miss service-level agreements (SLAs) at a rate 11% lower than those without. Let’s unpack this finding. READ THE REPORT.
Episode 16: ITOM in Action: Automation, Monitoring, and Beyond ft. Sharath Babu
Dive into the future of observability with our latest Server Room episode!
New intuitive widgets and smart view pop-ups for dashboards in ServiceDesk Plus!
ITSM dashboards need to go beyond vanilla KPI metrics, transforming into workspaces that offer service desk technicians an operational overview, managers tactical insights, and executives a strategic snapshot for every aspect of your IT service delivery. With that in mind, we just introduced new intuitive dashboard capabilities in ServiceDesk Plus. Say hello to a data-driven and context-rich way to manage your tickets. Here’s what’s new.
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Digital Experience Management (DEX) in an IT Environment Where Tickets Are Just the Tip of the Iceberg
In IT environments, user-reported tickets are the Tip of the Iceberg representing only a fraction of the actual issues affecting digital experiences. The majority of IT performance problems, such as slow applications, network latency, device failures, or security vulnerabilities go unnoticed until they cause significant disruptions. If we follow our iceberg analogy the Tip of the Iceberg is only 10% of the overall problem. This is where Digital Experience Management (DEX) plays a crucial role, helping you uncover the 90% of unreported issues.
Urgent Security Updates for iPhones and iPads #shorts
Major security vulnerabilities in iPhones and iPads prompt Apple to release urgent updates. A USB vulnerability allows unauthorized access, particularly from commercial spyware. High-profile users, including executives, are at significant risk if their devices are lost or stolen, as these vulnerabilities can bypass existing security features. Staying informed about these updates is crucial for safeguarding both personal and proprietary information.
Behind the Scenes: InvGate Implementation
For more information please visit our site at www.invgate.com
How to Uninstall Deepseek From All Your Company's Computers
Are your employees downloading DeepSeek? This quick guide explains what IT professionals and organizational stakeholders need to know about this trending AI tool, its data privacy implications, and how to manage it effectively in your environment.
Streamlining Supply Chain Operations in Retail with Asset Management Software
In today's competitive retail landscape, efficient supply chain operations are very critical in ensuring product availability, reducing costs, and enhancing customer satisfaction. Retailers face constant pressure to optimize their supply chain process from sourcing raw materials to delivering finished products. That is where asset management software comes in.
Sustainability Practices for Efficient Dark Store Management
As e-commerce keeps on booming, dark stores have become the pillars of effective online order fulfillment. These retail centers work behind the scenes, managing high-volume inventory and facilitating seamless deliveries. But with efficiency comes accountability—namely, the accountability to adopt sustainability in retail. The question is, how do you reconcile operational efficiency with eco-friendliness?
The Importance of Reporting & Dashboards in Asset Management
In the evolving and changing business landscape that demands the management of assets, availing them in support to operational success is associated with immense basic asset management need. It is no longer around tracking and maintaining assets but is about providing organizations within actionable insights useful to optimize usage, reduce costs, and thus improve decision-making.
Why Mobile Asset Management Is a Game Changer for Field Services?
FSM is quite important for businesses today. Jobs included in FSM include installing, maintaining, and repairing services that are done away from the main office. To overcome the challenges of field service work, businesses need reliable tools to make processes better, reduce costs, and raise customer satisfaction. This is where Asset Infinity makes a difference with a new solution designed to address the issues related to managing field assets effectively and efficiently.
InvGate Service Management Renews PeopleCert's ITIL 4 Certification
It brings us great joy to announce that InvGate Service Management has obtained PeopleCert’s ITIL 4 Certification for the second year in a row, showcasing our ongoing dedication to upholding the highest industry standards and delivering a reliable solution for our users across the globe.
Nexthink Recognized in G2's 2025 Best Software Awards
We are honoured to announce that G2 has recognized Nexthink as a leading software company in EMEA in their 2025 Best Software Awards. This achievement builds on our ongoing recognition from G2, where we’ve been named a Category Leader consecutively since 2021. Our success is only possible because of the support we receive from our incredible DEX community.
New Insights Into AI and Observability in Public Sector IT
A set of reports just launched by research group Market Connections examines trends in cybersecurity across the US and UK public sectors. Let’s take a look at some key findings.
5 Things We Learned from the Latest Public Sector Cybersecurity Report
Marketing Connections has published the Next-Gen Government IT: AI and Observability Insights Report in partnership with SolarWinds. The survey targeted 200 public sector IT decision-makers and influencers in the US and 100 of their counterparts in the UK. Here are five things we learned.
What Nature Can Teach Us About Alert Fatigue
Alert fatigue is a pervasive challenge in modern IT environments. When teams are inundated with false positives or low-priority notifications, it’s easy to lose sight of real issues. To kick off our blog series on the 5 most common obstacles to observability in 2025, let’s discuss the headache of alert fatigue and how insights from the natural world can offer answers.
Inventory Management System For Small Business: Tools to Track Assets
Managing inventory is no easy task, especially for small businesses. More often than not, budgets are tight, and the team responsible for the task is limited. If you’re in this situation, don’t worry—there is a simple way you can optimize your Inventory Management capabilities. And it’s a no-brainer: you need an Inventory Management System for small businesses. This doesn’t necessarily mean jumping straight into software implementation.
RFID vs. Barcode Scanning for Inventory Management: Which One Fits Your Business Best?
When it comes to inventory management, businesses are constantly searching for efficient, reliable, and cost-effective solutions. Two of the most popular tracking technologies are RFID tags and barcode scanners. Both have revolutionized data capture and inventory tracking, but they serve different business needs. In this article, we’ll explore the key differences between RFID technology and barcode technology, their advantages, and how to choose the best solution for your operations.
StartingPoint Product Video - Snippet
StartingPoint Product Video Snippet.
How to Scale Your Business with Hybrid IT
Did you know that 81% of surveyed US businesses struggle to keep up with the pace of change? As digital transformation accelerates, IT teams are under increasing pressure to manage environments that are more complex than ever before. Hybrid IT, the blend of on-premises and cloud infrastructure with SaaS solutions, has emerged as the go-to strategy to streamline workflows amid these challenges. Let’s discuss how an intelligent hybrid strategy can position your organization for maximum scalability.
Essential Browser Security Updates You Need to Know
Essential Browser Security Updates You Need to Know Browsers are vulnerable and need regular updates to stay secure. Organizations are focusing on multiple remediation strategies and recommend weekly updates. Recent updates from Apple tackle a USB vulnerability in iPhones and iPads that could allow unauthorized access, posing a significant risk to high-profile users and their sensitive information.
The Cost of Bad Workflow in Enterprise Companies
In today's fast-paced digital landscape, the cost of bad workflow in enterprise companies has grown significantly. Without effective workflow automation tools, employees are forced into time-consuming, manual processes that drain productivity, increase operational costs, and hamper organizational agility. Many enterprises still rely on outdated systems and scattered workflows that prevent them from reaching optimal productivity.
5 Configuration Management Tools For 2025
Configuration Management tools can be complex to understand and navigate, especially when you're in the process of selecting one that aligns with your organization's goals. However, there’s no doubt about their importance and impact on the proper development and growth of businesses. And if you still have any doubts—let me tell you, they are essential. That said, the market offers many options, each with different approaches, unique features, specific benefits, and varying pricing models.
ITIL Release Management: The Key Concepts and How to Apply Them
Discover the key principles, best practices, and real-world examples of ITIL release management and how it can improve your business.
The Role of ServiceOps in Enhancing IT Service Delivery and Efficiency
Providing quick and effective IT services is paramount for organizational achievement in dynamic business operations. Technology development creates new obstacles for IT teams that must sustain service excellence and operational effectiveness standards. Recently developed ServiceOps implements a transformation of IT service management (ITSM) that surpasses all organizational needs.
The Top 5 IT Asset Tracking Software For 2025
Finding an IT asset tracking software that aligns with your team’s goals and your organization’s needs can be a challenging task. There are many options on the market, each with different features, benefits, and capabilities. So, how do you navigate through the alternatives? What should you consider? And most importantly, how do you choose the right one? We know it’s not an easy decision.
Top Picks: 8 Software Deployment Tools For 2025
Software deployment isn’t always as simple as it sounds. Keeping applications up to date, avoiding disruptions, and managing deployments efficiently requires the right approach. Some tools automate the process, making frequent releases easier, while others focus on security, compliance, and stability across different environments. The best software deployment tool depends on how you work.
C2 ITSM x Hector Collaboration - Optimized Asset Management
At Hector, we are proud to announce an innovative collaboration with C2 ITSM, a Canadian company renowned for its IT service management solutions. This joint initiative aims to transform asset management and IT processes across various sectors such as education, municipalities, and IT enterprises. This collaboration is part of a shared vision: to provide intelligent and integrated solutions that address the current challenges organizations face in inventory management and process automation.
Pandora ITSM 105: New Tools for More Efficient IT Management
With the new Pandora ITSM version 105, you now have features designed to improve your workflow and optimize ticket and project management.
How to improve the utility of ServiceNow with actionable tickets
Cam Stone, Director of Professional Services at BigPanda discusses how BigPanda improves the utility of ServiceNow. BigPanda automatically synchronizes incident data and allows teams to access critical contextual information to triage and investigate incidents faster directly within ServiceNow. For more insights, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.
Revolutionizing IT Service Management: AI-Powered Transformation with Ivanti Neurons
Revolutionizing IT Service Management: AI-Powered Transformation with Ivanti Neurons In today's rapidly evolving digital landscape, IT service management (ITSM) is undergoing a radical transformation. Join our exclusive webinar to discover how Ivanti Neurons is leveraging artificial intelligence to redefine IT support, streamline operations, and drive unprecedented efficiency. Key Highlights.
The Need For Workflow Automation In Your Business
Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.
What is ITSM? A comprehensive guide to IT service management
When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.
Think SSE and SASE Make Enterprise VPNs Obsolete? Think Again
New cybersecurity technologies and frameworks are always emerging, promising enhanced protection and streamlined operations. Among these, Security Service Edge (SSE) and Secure Access Service Edge (SASE) have gained significant attention for their comprehensive approach to network security. But despite the advent of these sophisticated solutions, enterprise VPNs still hold enduring value for data and application security.
What Tech Candidates Should Know About AI in Recruitment
Recruitment is evolving. In 2025, artificial intelligence (AI) continues to play an ever-larger role in how recruiters fill positions, but it can also help applicants gain an edge in a highly competitive market. Let’s dig into the facts.
Software Deployment: How to Deploy Software Updates to Keep Your Business Safe
Software deployment guarantees that all applications and systems are correctly installed across organizations. It lets you install, configure, and update software across multiple devices simultaneously. With InvGate Asset Management, you can perform these tasks with scripts. Script software deployment works by deploying, installing, and configuring software on computers or devices using scripts, which are sets of instructions or commands that automate the installation and configuration tasks.
9 Reasons Your Business Needs Continuous Network Monitoring in 2025
Numerous technological advancements have made it easier to conduct financial transactions and business. However, cyber-attacks and network inefficiency remain a threat. That’s why your business needs continuous network monitoring. Keeping constant watch over the IT infrastructure of your business is crucial for its survival. It would be very disappointing for your thriving enterprise to come crashing down due to easily thwarted threats that went unnoticed.
Understanding Risk Appetite - a Critical Component of Exposure Management
Risk is inherent in any business. It’s how an organization understands and manages it that makes all the difference. From operational challenges to market volatility, regulatory changes and technological advancements, companies face a spectrum of uncertainties that could either generate growth or lead to losses. To effectively manage them, a business needs to set out a framework that helps it determine just how much risk it’s willing to accept in pursuit of its objectives.
Take a Look Inside the Cloud With NetPath
We’re back with our blog series on network management. Part one outlined what to consider when choosing a network device monitoring solution. Now, let's examine how you can drive reliable service delivery and streamlined troubleshooting using the NetPath feature of SolarWinds Observability.
Cost Management and Efficiency Should Be In All Organizations
Effective cost management and operational efficiency are paramount for organizations aiming to thrive and maintain a competitive edge. By implementing robust cost management strategies and streamlining operations, companies can enhance productivity, reduce unnecessary expenditures, and foster both customer and employee satisfaction.
A New C-Suite Role: The CFO + COO
The lines between executive roles are increasingly blurring, leading to the emergence of combined positions such as the Chief Financial Officer (CFO) and Chief Operating Officer (COO). This fusion aims to create a more cohesive strategy by aligning financial oversight with operational execution, driving efficiency, reducing costs, and fostering continuous improvement.
SolarWinds Joins Forces With Turn/River Capital
SolarWinds has entered into a definitive agreement to be acquired by Turn/River Capital, a successful private equity firm known for driving transformational growth. This all-cash transaction is valued at approximately $4.4 billion, and we couldn't be more excited about the opportunities it brings.
IT Process Automation Tools: Our Analysis of Automation Solutions For 2025
If you're looking into IT process automation tools, you’ve come to the right place. There's plenty of room for automation in IT, yet many organizations still miss out on its benefits. A recent survey shows that 82% of IT professionals plan to update or expand their automation tools to better manage complex, hybrid environments. This guide breaks down the keys to IT Process Automation, from system integration to Service Management, policy enforcement, and much more.
InvGate Recognized in The 2025 Gartner's Market Guide For ITSM Platforms
For the third consecutive year, we've been recognized as one of the 20 leading vendors globally in Gartner's ITSM Market Guide — distinguishing ourselves among hundreds of solutions available. The IT Consulting and Research firm Gartner recently included InvGate Service Management in the latest edition of its Market Guide for IT Service Management (ITSM) platforms.
Top 9 Endpoint Management Software Solutions: Expert Picks
With cyber threats on the rise and IT environments growing more complex, organizations need reliable Endpoint Management software to ensure security, compliance, and operational efficiency. There are many endpoint solutions out there, so to help you out, we’ve put our extensive experience in IT Management and security into analyzing and narrowing down a list of the best platforms. We paired this with reviews and expert opinions to bring you the most informed recommendations.
The Role of Log Monitoring in Securing Hybrid Cloud Infrastructures
Hybrid cloud services have become a cornerstone for many businesses. These technologies, which combine the strengths of private and public clouds, assist enterprises in achieving their dreams of scalability, flexibility, and cost-efficiency. However, this added optimization comes at a cost, particularly with increased operational complexity and security concerns. To minimize cyber threats and secure their data, businesses must invest in more security solutions, such as log monitoring.
The Rise of Shared Services Teams
Enterprise companies are increasingly turning to shared services teams to enhance operational efficiency and reduce costs. This shift is driven by workforce reductions, technological advancements, and the integration of artificial intelligence (AI), enabling organizations to achieve more with fewer resources.
What are Global Business Services teams?
Enterprises and organizations are continually seeking strategies to enhance efficiency, reduce costs, and maintain a competitive edge. One such strategy that has gained prominence is the implementation of a Global Business Services (GBS) model. This approach centralizes various support functions across a company, fostering streamlined operations and improved service delivery for internal employees and external customers.
US Federal Government's Role in Filling the Cybersecurity Talent Gap
Currently, there are 500,000 vacant cybersecurity positions in the United States – affecting businesses and government agencies alike. And with the frequency, sophistication and intensity of cyberattacks increasing, including those directed at federal agencies and critical infrastructure, the need for government and industry to work together to train, retain and develop workers with the required technical expertise and skills has never been greater.
How AIOps modernizes the ServiceNow CMDB
Working with ServiceNow’s Configuration Management Database (CMDB) can feel overwhelming. Maybe you’re trying to understand the foundational aspects of the CMDB or looking for ways to integrate it into your IT processes. If you want to get maximum value from your ServiceNow CMDB, you might be asking questions like: This blog will explain the key aspects of ServiceNow CMDB and share practical tips and tools to improve your CMDB experience.
Steps to a Successful Migration to Windows 11 for Your Organization
The clock is ticking: Windows 10 will reach its end of life in October, and organizations must transition to Windows 11. For IT professionals managing a large inventory of computers, the process can seem daunting. Questions like these may arise: Don’t worry—this guide is here to help you successfully migrate to Microsoft’s new windows operating system while ensuring a smooth transition for your organization.
EASM Executive Summary in 60 Seconds
Ivanti Neurons for EASM can now produce Executive Summary Reports right there in the platform, casting a wide net over your organization's digital footprint and producing a high-level overview of where you might be vulnerable. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.
Hector - Construction Asset Management Software
Hector offers an affordable and tailored software solution to streamline your asset tracking and heavy equipment maintenance. With Hector, your expensive assets are identified, tracked, and secured for better logistical management on-site. Our inventory management software, tailored for the construction sector, will allow you to track the lifespan of equipment as well as inventory check-ins and check-outs. Easy to use, we are sure you will save time with us!
Hector - Asset Management Software for Schools
Managing inventories in the education sector is a real headache. From managing assets assigned to school staff to renting school equipment to students, Excel spreadsheets are definitely not suitable for schools and educational institutions.
A Complete Guide on Synthetic Monitoring | How to Improve Your Web & App Performance?
Making your brand stand out in digital business is more challenging than it sounds. More than 2.87 million apps are available on Play store and other platforms. In fact, as per reports, almost 252,000 new websites are created and launched daily. Competing in this large market without proper monitoring and strategy is a complete waste of time.