Operations | Monitoring | ITSM | DevOps | Cloud

If you haven’t guessed it yet, Zoho Corp’s best kept secret is—ManageEngine, its enterprise IT management division. Here is Sridhar Vembu, Chief Scientist & Co-founder of Zoho Corp., sharing our story. ManageEngine has been at the forefront of delivering stellar IT management solutions for over 23 years globally. We remain hyper-focused on delivering AI-powered digital enterprise management solutions that solve real-world IT problems that enhance operational efficiency. Find out more at manageengine.com.

CMDB serves as a central database for managing IT assets, improving collaboration between IT and security teams. It organizes software, networks, and contracts, providing a comprehensive view of technology infrastructure. The CMDB aids in configuration management, enabling efficient tracking of component relationships. Ivanti's platform enhances CMDB management, automating risk classification and incident response while supporting change management through no-code workflows.

Recent findings reveal two major zero-day vulnerabilities, including a third-party CVE, with two Microsoft CVEs rated 7.8 on the CVSS scale being actively targeted. Microsoft has responded by removing a risky fax modem driver and urging users to update their operating systems to mitigate these threats. This marks the final security update for Windows 10, prompting users to consider upgrading to Windows 11 or applying further mitigations.

In this episode of Server Room, we sit down with Rajendran Dandapani, Director of Engineering at Zoho Corp. and President of Zoho Schools of Learning, to explore how product thinking can transform the role of IT from a cost centre to a strategic driver of growth. We discuss what “product thinking” really means for IT teams, how to turn infrastructure, support, and operations into sources of competitive advantage and why tomorrow’s IT leaders need cross-disciplinary skills beyond technology.

This week, Tim and Tom are joined by RB regular and DEX Hub editor Sean Malvey to unpack Nexthink’s first Workplace Productivity Report, “Cracking the DEX Equation.” Drawing on data from nine million endpoints, the report quantifies the real productivity impact of digital employee experience — revealing where enterprises lose nearly half a million hours a year to poor DEX, and how small score gains deliver measurable ROI.

Every IT team faces the same challenge — finding a network monitoring tool that offers clarity, not complexity. That’s where Infraon NMS steps in. In this video, we show how Infraon NMS helps IT teams move beyond alert fatigue and fragmented dashboards with a single, unified platform built for modern IT environments.

Find any admin setting instantly! With Smart Search, locate where to manage users and roles, set branding, tweak specific workflows, or adjust any other setting in your Alloy Navigator -- in seconds. Perfect for admins who want full control right from their browser and love speed. Admin Search and other great features arrived in the Fall 2025 release of Alloy Navigator, for both Enterprise and Express editions.

Tim and Tom host another special live edition of The DEX Show, this time from the Omni Boston Hotel, recorded during last week’s Experience Boston. Joined by Christina Lahr (Bayer), James Krick (Campbell’s), and Ryan Way (Warburg Pincus), the hosts dig into more real-world stories of data-led IT excellence, once again in-person. In between, listeners can learn a few unexpected facts about Tim — has he ever been in a fist fight, starred in a play, or been thrown out of a bar? Listen now to find out...

To view the schedule for upcoming meetings, Click here. The agenda includes updates on endpoint security, EPM, Neurons, and EASM. Key features for EPM include Windows ARM support and improved management options. Upcoming 2024 features are discussed, along with enhancements in security controls and package visibility. Neurons improves patch management capabilities. Feedback from RBBM and ESM leads to new onboarding widgets and enhanced report generation. Community scanning and advanced filtering functionalities are also introduced.

Discover the top challenges impacting IT teams today—from automating manual tasks and managing complex integrations, to improving visibility and controlling costs. See how uniting service management, asset management, and discovery delivers greater transparency, streamlined workflows, and proactive, value-driven IT operations.

Windows 10 end of support is nearing, leading to important discussions about future steps and ongoing support options. Microsoft offers Extended Security Updates for businesses to license critical systems. Many customers seek ways to prolong Windows 10's life while contemplating upgrades to Windows 11. The operational costs for maintaining support involve a flat subscription fee per device, with Ivanti providing support for certain products under this program.

The session highlights the importance of a well-structured Configuration Management Database (CMDB) in managing IT resources and ensuring compliance. It discusses the need for collaboration between IT and security teams to address vulnerabilities and improve incident response. The current cybersecurity landscape, including ransomware threats and data silos, is examined. Integrating CMDB with security tools is emphasized to strengthen security posture and meet governance requirements.

Windows 10 end of support is nearing, leading to important discussions about future steps and ongoing support options. Microsoft offers Extended Security Updates for businesses to license critical systems. Many customers seek ways to prolong Windows 10's life while contemplating upgrades to Windows 11. The operational costs for maintaining support involve a flat subscription fee per device, with Ivanti providing support for certain products under this program.

Ever Wondered What is ITSM Problem Management? Here’s the Real Answer! In this video, we break down ITSM Problem Management in the simplest way possible. You’ll learn what ITSM Problem Management means, how it differs from incident management, and why it’s essential for modern IT operations. Whether you’re an IT professional, service desk agent, or beginner in IT service management, this video will help you understand how Problem Management improves efficiency, reduces downtime, and enhances user satisfaction.

In this lecture, we guide you through creating your own IT Asset Lifecycle Management process. Bringing together everything covered in the course, we’ll show how to design a process that fits your organization’s goals, resources, and compliance requirements. A clear ITALM process ensures consistency, reduces risk, and helps you maximize the value of every asset from day one to retirement. Don’t forget to like, subscribe, and turn on notifications to keep learning how to optimize your IT assets.

In this lecture, we focus on continuous improvement in IT Asset Lifecycle Management. An effective ITALM program isn’t static, it evolves as technology, regulations, and business needs change. By regularly reviewing performance, learning from metrics, and adapting processes, organizations can make their IT asset management more efficient, resilient, and aligned with long-term goals. Don’t forget to like, subscribe, and turn on notifications to keep learning how to optimize your IT assets.

The Secret Behind How Asset Management Works: A Beginner’s Guide for IT Asset Management — In this video, we’ll simplify everything you need to know about IT asset management! Whether you’re a beginner or just curious about how asset management works, this guide will break down the concepts, tools, and strategies used by top organizations to track, manage, and optimize their IT assets. Our expert-led explanation uses real-world examples to help you understand key principles of asset management, so you can start building a smarter IT environment today. Watch till the end for actionable insights and tips you can apply right away!

Register for the next webinar. The Exposure Management Maturity Model is crucial for effective vulnerability management. Organizations face challenges like limited attack surface understanding and the need for better collaboration between security and IT teams. Defining a risk appetite helps prioritize vulnerabilities, while asset visibility and classification identify critical assets. The session emphasizes business-driven vulnerability prioritization and operational remediation strategies, concluding with self-assessment opportunities and the development of risk-based KPIs.

See the highlights of the latest release of Alloy Navigator, the all-in-one ITSM and ITAM solution. This major update delivers stunning analytics, enhances collaboration and communication, and takes AI tools to a whole new level, making your IT faster, smarter, and more efficient!

Master IT Infrastructure Management in Minutes with this step-by-step tutorial designed for beginners and professionals alike. In this video, we’ll break down the core components of IT infrastructure, from servers and networks to storage, security, and cloud integration. Learn how to manage and monitor your organization’s IT systems efficiently using real-world examples and modern tools. Discover best practices that top IT managers use to ensure uptime, reliability, and performance across all environments. Watch till the end to become an IT pro in no time!

In this lecture, we explain how to create a CMDB (Configuration Management Database) that truly supports IT Asset Lifecycle Management. A CMDB acts as the central hub of information about your assets and their relationships. Done right, it gives you the visibility and accuracy needed to reduce risks, improve decision-making, and ensure smoother operations across every phase of the asset lifecycle. Don’t forget to like, subscribe, and turn on notifications to keep learning how to optimize your IT assets.

Head of Nexthink's Digital Community and User Groups Jon Leighton rejoins Reality Bytes with Tom, Sean, and Dina to explore how community remains the beating heart of Digital Employee Experience (DEX). Fresh from Experience London and heading into Experience Boston, Jon shares how Nexthink’s Ambassador Program, user groups, and learning initiatives empower practitioners to grow, collaborate, and lead change. From storytelling and communication to real-world impact and career development, this episode celebrates the people and connections driving DEX forward.

CTA Link: To view the schedule for upcoming meetings, Click here. The content outlines key platform capabilities, including non-persistent VDI support and automated policy assignments. It introduces rollback support in patch management and audit trails for data export. Application monitoring tracks insecure TLS versions, while bots enhance app distribution. PowerShell improves credential support and script generation. Neurons facilitate OS provisioning, and the dashboard tracks policy change requests. Entra ID supports user authentication with customizable global settings.

EPM focuses on security with monthly updates and the upcoming SU for EPM 2024, supporting the latest OS like Mac and Windows 11. New patch management features will allow uninstalling patches, while AI integration enhances detection. MDM priorities include unified management for Apple and advanced Android controls. Q4 introduces customized email alerts and improved app management. Users are encouraged to test the mobile app and provide feedback.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Dashboards are now adaptable—not just for admins, but for anyone. Build your own workspace by choosing which widgets to display, arranging them to fit your flow, and deciding who gets to see them. Whether you prefer a personal overview or a shared team snapshot, your data stays clear, relevant, and uniquely yours. Ideal for IT professionals and teams who want flexible, goal-focused visibility across every project or department.

Discover how IT Service Management Works Today and take your business operations to the next level. In this video, we break down the entire IT Service Management (ITSM) process — from incident management and service requests to change control and automation. You’ll see how ITSM tools streamline workflows, boost productivity, and ensure consistent service delivery across your organization. Discover how leading companies utilize ITSM frameworks, such as ITIL, to minimize downtime, enhance customer satisfaction, and facilitate digital transformation.

Effectively managing your organization’s assets is critical for operational efficiency, compliance, and strategic growth. In today's complex IT landscape, robust discovery and asset management processes ensure that businesses not only know what they own, but optimize its use, reduce risks, and stay ahead in a rapidly changing environment.

Ivanti introduces its Neurons for ITSM and LLB 25.4 release, detailing the pilot program and documentation. The roadmap for 2024 and 2025 emphasizes user experience and integration improvements. Enhancements include modernization based on customer feedback, AI features for analyst productivity, and integration updates like NID and app-based registrations. Collaboration tools see updates in native chat and Microsoft Teams, alongside performance and security enhancements.

In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We'll showcase how to promote effective communication and collaboration using Microsoft Teams, run intelligent ticket operations using Microsoft Copilot, manage and track technician availability through Microsoft Calendar, and perform quick ticketing actions using actionable messages within Microsoft Outlook.

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Discover how a Catalog Management System empowers IT organizations to efficiently organize, track, and deliver digital or service assets. In this video, we break down how modern IT teams use catalog management to enhance visibility, speed up service delivery, and maintain data accuracy across the enterprise. Whether you’re an IT manager, CIO, or part of a digital transformation team, understanding catalog management is key to building scalable IT operations.

In this lecture, we focus on streamlining asset deployment. Getting assets into the hands of users quickly and efficiently is critical to maximizing their value. We’ll cover how standardized processes, automation, and clear ownership help ensure deployments run smoothly while reducing errors, downtime, and hidden costs. A streamlined deployment phase sets the tone for the rest of the asset lifecycle.

See your IT data come alive! With Interactive Analytics in Alloy Navigator, spot trends, track SLAs, monitor team performance, and share interactive charts instantly—making IT decisions faster and smarter. Perfect for IT teams and help desks who want fast, clear, and interactive reporting. Interactive Analytics and other great features are coming in the Fall 2025 release of Alloy Navigator.

With Collective IQ and Alma Predict, your IT team can instantly forecast whether existing devices will deliver a good user experience after migrating to Windows 11. What once required hours of manual analysis is now done automatically with AI — ensuring proactive decisions, compatibility, and continuous productivity. The future of IT management has already begun with Almaden. Talk to our specialists and request your personalized demo.

For more information please visit our site at www.invgate.com

ABM Device Migration in 45 seconds Migrating Apple devices to a new MDM is easy with Ivanti Neurons, particularly using Apple's OS 26 in Apple Business Manager. The process includes adding Ivanti Neurons, searching for devices, and assigning them to the new MDM server. Setting an enrollment deadline is important. Users get notifications to restart their devices, and after a simple restart, they can enroll with one click, ensuring a smooth migration experience.

Tim and Tom are back with another special DEX Show Live!—recorded last week at Nexthink Experience London at the Intercontinental by the iconic O2. Day 1 of the world's biggest DEX event saw over a thousand IT pros gather for two days of innovation, insight, and energy. In this lively episode, the hosts are joined by Guillaume Charles, Senior Director of Product Management (Diagnostics) at Nexthink, and Gabriela Moraes from Electrolux to explore the state of digital and AI adoption in the enterprise.

ManageEngine CloudSpend helps you track, analyze, and optimize multi-cloud costs across AWS, Azure, and GCP. Gain actionable insights, automate budgeting, and control cloud spending efficiently—all in one platform.

We've rolled out our biggest GenAI release for the cloud version of ServiceDesk Plus. Explore the enhanced Ask Zia that now sports an LLM-style interface, and the new GenAI-powered workflow builder that can move your workflows from concept to execution in minutes. Plus, learn how to connect the on-premises version of ServiceDesk Plus with over 40 telephony providers that help your support teams place and receive calls directly within the application.

ABM Device Migration in 45 seconds Migrating Apple devices to a new MDM is easy with Ivanti Neurons, particularly using Apple's OS 26 in Apple Business Manager. The process includes adding Ivanti Neurons, searching for devices, and assigning them to the new MDM server. Setting an enrollment deadline is important. Users get notifications to restart their devices, and after a simple restart, they can enroll with one click, ensuring a smooth migration experience.

Cloud is the future, but getting there shouldn’t require starting over. With Ivanti’s hybrid unified endpoint management solutions, you can gradually modernize your endpoint management by keeping what works today while introducing cloud capabilities at your own pace.

Boost both IT efficiency and end-user productivity by delivering a better mobile device management experience.

Fact: ServiceNow University is all about you. Your time, your pace, your terms.

Boost both IT efficiency and end-user productivity by delivering a better mobile device management experience. Your organization’s ecosystem likely includes a mix of Apple devices, including Mac laptops, iPhone models, iPad tablets, Apple Watch wearables and more. End users expect to harness the full power of these devices, but that’s not always easy for IT and security teams who face the challenge of seamlessly managing and securing those devices.

For more information please visit our site at www.invgate.com

How can IT and security teams get better visibility into devices and endpoints that are accessing their network? Ivanti’s latest research report, “Securing the Borderless Digital Landscape” (ivanti.com/borderless-security) found that poor device visibility and unmanaged BYOD are prime attack vectors for threat actors.

Join us to meet the UI that puts AI to work, with voice, text, image, and web agents in one AI interface. See it in action during a visionary demo showcasing how Adobe is using ServiceNow to create AI-first experiences that drive real business outcomes. Come see what’s possible when you put AI to work for people.

The Reality Bytes team is back together again! Tim, Tom, Megan, Dina and Sean swap stories of how AI has reshaped their personal and professional lives and habits over the past year—from eerie chatbot encounters and creative breakthroughs to frustrations with hallucinations and the hunt for the true “human fingerprint.”