ITIL Service Value System (SVS): Components, Value Chain, and the Evolution to ITIL 5
Explore the ITIL Service Value System, its five components, six value chain activities, and how ITIL 5 evolves the framework.
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Unified Endpoint Management: Capabilities, Rollout, and Metrics
How much of your device inventory could you verify today without opening more than one console? Most IT teams can report what they purchased. Far fewer can say which of those machines are patched, encrypted, running approved software, and still checking in, because that answer spans several systems. Unified endpoint management consolidates those systems into one. Most IT teams inherit that split one platform at a time.
How SD-WAN Works and What to Monitor at Every Branch
Why does one branch report unusable voice and video every afternoon while the WAN dashboard at head office shows every site green? Most network teams have fielded that escalation. The device responds, the tunnel status reads up, and application performance is still unacceptable. SD-WAN was built for the distance between a connection that responds and an application that performs.
What Is Attack Surface Management and How Does Patching Reduce It?
Your exposure list grows faster than your team can clear it. Security adds new findings every week, and your IT team gets to a fraction of them. Everything left over is a backlog an attacker can walk straight through, and buying another scanner will not shrink it. Most attack surface management programs live inside that gap. Finding exposures got easy. Closing them did not, and a queue nobody has time to work is where the risk quietly builds.
Best Anomaly Detection Software: 9 Tools Compared on Cost and Coverage
Does the anomaly you need to catch show up in infrastructure, in security logs, in a data pipeline, or in a revenue figure? If you already know the answer, you probably learned it from an incident. A service degraded quietly, nobody got paged, and the post-mortem showed the signal had been in the data for hours. The thresholds were set correctly, and they still could not separate a busy Tuesday from a failure.
Eliminating Digital Friction with Nexthink Spark Episode 2: Fixing an Unresponsive Browser
Browser performance issues can disrupt productivity and create unnecessary frustration for employees. In Episode 2 of Eliminating Digital Friction with Nexthink Spark, see how Spark quickly investigates an unresponsive browser, identifies the root cause, and helps IT resolve the issue faster. Discover how AI-powered investigations enable proactive IT and deliver a better digital employee experience.
Only 1 in 4 Employees Follow AI Policy: How to Fix It
AI is more than just a tool—it's a transformative experience for the modern workforce. But as employees "run fast" to adopt AI, a critical gap is forming between innovation and safety. In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, discusses the "natural tension" between AI excitement and the necessity for responsible, secure implementation. With only 25% of employees reporting consistent policy adherence, the risk of "Shadow AI"—unsupervised tool use—has never been higher.
The New AI Mandate: Smarter Usage, Lower AI Compliance Risk, Better Outcomes
For the last two years, enterprise AI strategy has largely revolved around one message: use AI as much as possible. CIOs encouraged experimentation, CFOs approved budgets, and organizations pushed employees to adopt tools like ChatGPT, Claude, Copilot, and Gemini in the hope that productivity gains would naturally follow. The prevailing assumption was that simply increasing usage would accelerate innovation and unlock efficiency across the organization. But the enterprise conversation is changing quickly.
10 Best IT Operations Management Tools (ITOM) Compared for 2026
No IT team sets out to run ten monitoring tools. It happens one purchase at a time. You add a network monitor after one outage, a server monitoring tool after the next, then a log analyzer, then an APM product when the app team gets tired of guessing. Then something breaks, and every one of those tools has an opinion. Each fires its own alerts. None of them agrees on the cause, and the first hour of the incident goes to deciding which screen to believe.
9 Best Log File Analysis Tools for IT and DevOps Teams
An incident is open and the evidence is scattered. The application logs point to a connection timeout; the load balancer shows nothing unusual, and the container that produced the original error was replaced eighteen minutes ago. Three engineers are logged into three separate hosts running the same search, and the log line that would explain it has already rotated away. That is the moment most teams start shopping for a log file analysis platform.
Eliminating Digital Friction with Nexthink Spark Episode 1: Fixing UI Slowness
Slow, unresponsive applications create digital friction that impacts employee productivity and generates unnecessary IT tickets. In Episode 1 of Eliminating Digital Friction with Nexthink Spark, see how Spark identifies UI slowness, pinpoints the root cause, and helps IT resolve issues faster.
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How Collective IQ Turns Reactive IT into Truly Proactive IT
Most IT organizations still operate in "firefighting" mode: an employee opens a ticket, the service desk investigates, depending on severity and complexity multiple teams or people are involved to diagnose, and then the appropriate person or team fixes the issue. The whole process then repeats for the next reported incident. This model doesn't scale, drains time and budget, and leaves a huge number of issues unresolved because many employees simply don't bother to report them. And, if and when they do report them, it's too late, the problem has already impacted their productive work.
5 Generative AI Security Risks Compliance Teams Need to Know
Your employees aren't trying to create compliance incidents by using AI tools. They're trying to finish their work faster. According to a 2026 BCG survey, 74% of frontline employees now use generative AI every day or a few times a week.
How to Choose the Right Infrastructure Monitoring Tool
A production service degrades, and one question decides the next hour: is it the server, the network, or a cloud dependency? Each layer usually reports into a separate console, so pinning down the answer can absorb an hour the business would rather not lose. The right infrastructure monitoring tool is what turns that hour into minutes. On paper, most monitoring platforms look identical. Each one promises full-stack visibility and shows a polished dashboard.
Patching Alone Can't Keep Pace with Mythos. These 6 Nexthink Library Packs Can.
Most vulnerability programs were built around a known list of CVEs, scanned periodically and scored by severity. The Anthropic’s Claude Mythos era breaks that model, because the vulnerabilities that matter most are often undisclosed, unscored, and absent from any feed. The organizations that close the gap will be the ones that treat real-time exposure and remediation velocity as the core capability, not the patch backlog.
How Claude Mythos Changes the Future of Vulnerability Management: Fixing, Not Finding
Anthropic’s Claude Mythos shows how AI is making vulnerability discovery nearly infinite. Endpoint remediation is where IT teams win or lose. In April 2026, Anthropic introduced Claude Mythos Preview, an AI model that autonomously discovered thousands of previously unknown vulnerabilities across every major operating system and web browser. By late May, the running total had passed 23,000 potential findings, and the vast majority were still unpatched.
Why One Process Can Slow an Entire VDI Environment
When users report slow virtual desktops, the first instinct is often to check CPU or memory utilization. But what happens when those metrics look perfectly healthy, yet users across the environment are still complaining about slow application launches, lagging desktops and poor performance? In many cases, the bottleneck lies elsewhere. Storage is often overlooked during initial investigations, but in VDI environments it can have a disproportionate impact on the user experience.
InvGate Service Management Slack Integration: Support Without Leaving Slack
Most of your employees already spend their day in Slack. So when something breaks, when they need access to a tool, or when they just have a quick question for IT, the last thing they want to do is stop, switch context, open a portal, and fill out a form. That friction is exactly why so many issues never get logged, and why the ones that do often arrive late and half-described. The InvGate Service Management Slack integration closes that gap.
Optimize AI Adoption With Nexthink (Autoplay)
AI is transforming the workplace, but successful adoption requires more than simply deploying new tools. In this demo, discover how Nexthink’s AI Activation Hub helps organizations discover, govern, guide, and measure enterprise AI adoption, empowering IT to accelerate AI adoption with confidence.
IT INSIDER: Patch Apocalypse
The "Patch Apocalypse" is here. With the rise of advanced AI models like Mythos and Project Glasswing, the window for exploiting software vulnerabilities has shrunk from weeks to just days. Are your IT operations and security protocols ready for this new normal?
Post-Quantum Cryptography and How to Prepare Your Organization
Do you actually know where encryption lives inside your infrastructure? Not the vendor's answer. The full map: every TLS handshake, every signed software update, every VPN tunnel, every certificate your systems trust. That map is where post-quantum cryptography starts to matter. The technology has moved from a research topic into a compliance deadline, and the algorithms protecting your data today were built for a world without quantum computers.
3 Things Leaders Must Know About Scaling AI
AI is moving faster than ever, but is your governance keeping up? In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, breaks down the critical gap between AI adoption and responsible scaling. While speed is rarely the issue, trust and accountability are becoming major roadblocks for IT teams. We explore why nearly 70% of IT pros have witnessed AI hallucinations and how unclear ownership can stall even the most advanced AI initiatives.
Security Observability: Pillars, Use Cases, and How It Works
When an alert lands, does your team already see the full story, or does the work start with pulling scattered data together from one tool after another? For many organizations it's the second one, where the incident itself takes a backseat while analysts hunt across dashboards. The evidence is right there, scattered across platforms that don't share context. Security observability exists to close that gap.
Behavioral tracking (The Generation Lab's Verb.AI)
Data brokers have built profiles on you for years and sold them downstream, all without paying you a cent. This Tech in a Minute video looks at companies flipping that, actually paying people to track their own browsing. For more tech insights like this, visit ManageEngine Insights now.
AI-Assisted Documentation Search Goes Conversational
Conversational AI has arrived in Alloy Software documentation, making it easier to find the exact answers you need. Ask a question, follow up naturally, and refine the response until you reach the right instructions or product details, without starting over or digging through pages. The redesigned experience keeps the conversation in context and lets you go as deep as you need.
ITSM Reporting Metrics: The KPIs That Matter and How to Report Them
Discover the ITSM metrics that matter most—and how focused, action-oriented reporting can turn service data into better decisions. Effective IT service management depends on visibility, and visibility depends on measurement. Reliable reporting gives IT teams a factual basis for decisions and replaces assumptions with evidence.
What's New with Autonomous Endpoint Management UEM, DEX, Platform, UWM, EPM 2026.3
Ivanti Autonomous Endpoint Management does exactly that — and we just made it smarter. Here are the latest innovations coming in July 2026, from new AI capabilities that ground decisions in real-time data to platform milestones that deliver full endpoint control across physical and virtual environments. Here's what's new: → Connected AI-Assisted Workflows: Device Query Builder, PowerShell Stages and AI Insights — unified into one execution layer.
Enterprise AI Governance Made Simple with Nexthink's AI Activation Hub
Over the past year, organizations have embraced AI at an extraordinary pace, and Nexthink AI Activation Hub powered by AI Drive has helped customers make sense of that transformation by helping organizations discover the growing wave of AI tools entering the workplace, rapidly triage and govern them, accelerate adoption of approved AI solutions, and measure the impact of AI across the enterprise.
What Is LLM Observability? A Complete Guide
If you run LLM features in production, your most dangerous failures are the ones your monitoring never flags. Your LLM feature passed every test, and the demo went great. Three weeks after launch, a support ticket lands: the chatbot quoted a refund policy that does not exist. The dashboards are all green, and the same prompt answers correctly when you retry it. This is the blind spot LLM observability exists to close. Your existing tools saw the request come back fast with a clean status code.
What's New with Mobility (MDM, EPMM) 2026.3
Our July 2026 release incorporates the latest mobile device management features to secure the user, device, security and network so that enterprise data is protected, personal privacy is respected, and users have the access they need to be productive. What you’ll learn: The Modern Threat Landscape: Understand the latest mobile-specific threats, from sophisticated phishing attacks to malicious apps.
What's new with Ivanti Autonomous Patch Management with Predictive Remediation and Endpoint Security
Ivanti is continuing to advance endpoint security, patch management and is introducing Predictive Remediation for Q3 2026 — with releases that improve visibility, reduce manual work, expand platform support and help teams move faster from risk identification to action. Here’s what’s new: Ivanti Device and Application Control: Enhanced logging controls help reduce unnecessary disk usage by letting administrators enable, disable or delete sdcevent.json generation based on operational needs.
What's new with Ivanti Network Security Portfolio 2026.3
The Q3 update strengthens Zero Trust coverage and modernizes how access is managed, giving teams greater control over who connects and greater confidence that policies hold at scale.
SBOM vs CBOM: Software and Cryptographic Bills of Materials Explained
How confident are you that you know every component inside your software, and every algorithm guarding it? In practice, the answer is usually scattered across build tools, ticketing systems, and spreadsheets that stopped being accurate months ago. A modern application draws on hundreds of open-source parts, and the encryption underneath them is harder still to trace. That visibility gap is what keeps the "SBOM vs CBOM" question alive in security and compliance reviews.
What Is CIS Compliance? A Complete Guide
Most security breaches begin with something small and avoidable. Think of a password still set to its default, a server port left open to the internet, or configuration drift that slowly undoes last year's careful setup. Gaps like these go unnoticed because nobody is assigned to look for them, and they can be very costly. According to IBM's 2025 Cost of a Data Breach report, the average data breach incident costs companies 4.44 million dollars.
AlloyScan 26.6 Update: Simplified Subscriptions and Reacher Dashboards
Today, we rolled out a new update to AlloyScan, our cloud-native IT asset discovery and network inventory solution. It brings a smoother notification subscription experience, richer dashboards, modern reporting, and faster, more reliable performance.
Asset Tagging: Types, Best Practices, And How Tag Assets With InvGate Asset Management
Asset tagging is the process of assigning a unique identifier (a physical or digital label) to each asset so it can be tracked, managed, and audited throughout its lifecycle. Without it, tracking assets across distributed environments becomes error-prone, loss-prone, and nearly impossible to audit. The practice applies to virtually any type of organizational asset: office furniture, vehicles, medical equipment, industrial machinery.
9 Best Log Aggregation Tools for 2026
Every on-call engineer has lost an evening to some version of this. Something breaks; the fix is usually somewhere in the logs, and the logs are scattered everywhere: a dozen servers, a few containers, a couple of cloud services, none of them in one place. So, you SSH into one box, grep, get nothing, move to the next, and an hour later there are fifteen terminal tabs open and still no clear sequence of events. Log aggregation tools kill that scramble.
How do Velocity Forms launch within Workflows
Watch how Velocity Forms are incorporated into mobile workers' tasks within Velocity apps. Discover how to streamline your operations and enhance automation by launching Velocity Forms directly with Workflows. In this video, we dive into the seamless integration that allows your team to trigger powerful, automated processes from a simple form submission. Learn how to connect your data and your actions to save time and reduce manual errors across your entire organization.
The AI Factor You're Ignoring: Employee Behavior
One of the most important realizations emerging across enterprise AI governance discussions is that most risky AI behavior is not malicious. Employees are typically trying to work faster. They are trying to summarize documents, accelerate research, draft communications, analyze spreadsheets, or automate repetitive tasks. In many cases, employees may not fully understand how AI providers handle uploaded information, what data policies apply, or where organizational compliance boundaries actually exist.
How ITSM (IT Service Management) Improves IT Efficiency and Employee Experience
In today's hyper-connected corporate environment, Information Technology is no longer merely a support function operating behind the scenes. Instead, IT serves as the backbone of everyday enterprise operations. When an organization's IT infrastructure stumbles, overall productivity grinds to a halt. The modern workplace requires a structured, strategic approach to managing technology infrastructure, a discipline known as IT Service Management (ITSM).
InvGate Updates: Smarter Workflows and Asset Tracking & More!
New updates are now available across InvGate Service Management and InvGate Asset Management. Watch the video for a quick look at our latest additions, including the new formula step in workflows to perform calculations with built-in operators. We've also added the ability to trigger software deployment plans directly from service management workflows, purchase orders for procurement data, and assigned owners for cloud assets.
IT Insider: Solving AI Accountability Crisis
AI adoption is outpacing governance, and that gap is a real liability for every IT organization. In this episode of Ivanti's IT Insider, our experts reveal why most teams are failing on AI accountability and what the highest-performing organizations do differently.
Accelerating MTTR with New VDI Experience Enhancements
For IT teams supporting VDI environments, the hardest part of a support ticket is rarely the fix itself – it's figuring out where the problem actually lives. And in most cases, first-level support engineers don’t have access to both the present and historic VDI-specific insights needed to triage the problem, so these VDI tickets are quickly escalated to the VDI team.
What's New in Nexthink: Helping IT Drive Better Business Outcomes
New Nexthink Infinity innovations empower IT to govern AI, automate remediation, and troubleshoot digital workplace issues faster, enabling faster action, smoother experiences, and stronger business outcomes. The future of IT requires more than actioning tickets. Modern IT teams are expected to safely enable AI, modernize infrastructure, improve employee productivity, and drive business outcomes in increasingly complex environments.
Why does Asset Management Software Matter for Business?
If an audit happened tomorrow, could you account for every IT asset your organization owns? For many IT teams, that question gets harder every quarter. Assets are scattered across offices, remote devices, spreadsheets, and cloud subscriptions, making them difficult to track. By the time an audit or renewal arrives, the gaps have already become costly.
How One of The Largest Court Systems in the US Recovered From a Stalled ServiceNow Rollout
ServiceNow had been sitting in the Judicial Branch of Arizona in Maricopa County for nearly five years, unused, because it was too complex to roll out. Deputy CIO Keith Bluestein explains what changed when his team brought in InvGate instead, starting with asset management going live and compliant in days. "This is where ServiceNow was in 2009. Everybody can use it. It's very easy to use right out of the box.".
Apple WWDC 2026 Announcements: How Ivanti Supports OS 27
Apple Declarative Device Management (DDM) is now the standard for device management across Apple platforms. As part of this transition, Apple is retiring legacy software update controls in iOS 27, iPadOS 27, macOS Golden Gate, watchOS 27, visionOS 27, tvOS 27 and later releases. This is just one of several platform changes arriving this fall that could impact how your team manages and secures Apple devices. The good news?
How to Choose the Right ITSM Solution for Your Business
How do you tell which ITSM solution will actually fit your team when every vendor promises the same faster resolutions and lower costs? The tools look alike in a demo. The differences surface later, once your team has spent a few weeks actually using the tool. So much of it comes down to fit. A tool that suits your team's size, works the way you already do, and stays within budget will serve you far longer than a flashier one that doesn't.
Best IT Ticketing Systems for 2026
An IT ticket rarely arrives as a ticket. Instead, it arrives as a Teams DM to whichever technician replied fastest last time, and the request dies with that person's inbox. When a 200-plus-comment r/sysadmin thread on favorite ticketing tools outranks almost every vendor page on Google, that tells you how many teams are still hunting for a system their users will actually use. We compared the 9 best IT ticketing systems for 2026, aimed at IT teams handling internal tickets, not customer support desks.
10 Best Network Performance Monitoring Software for 2026
Almost every network monitoring tool on the market promises the same few things, which is full visibility, faster root cause, and fewer pointless alerts. Spend enough time looking into them and the websites all start to sound the same, and most of them read better on the page than they hold up on the day the network actually slows down.
How to set up solutions management for your team and clients | ManageEngine MSP central tutorial
IT problems repeat themselves. Every time a technician solves the same issue from scratch, your MSP loses time—and your clients wait longer than they should. In this tutorial, we walk through Solutions Management in MSP Central: how to document fixes, use Zia AI to generate solution articles, set review dates, and publish content directly to the Self-Service Portal—so both your technicians and your clients can resolve issues faster, without starting from zero every time.
Smart City Monitoring: How Network Visibility Keeps Cities Online
What happens when a city's traffic signals freeze at rush hour and nobody in the operations center knows why? For the teams running a connected city, that gap between a failure and its first clue is the worst place to be. Smart city monitoring closes that gap. It gives operators a live view of every network, device, and service the city runs. A fault gets caught and traced before citizens ever feel it. Without that visibility, small problems stay hidden until they spread.
What Is Observability 2.0? Meaning, Key Features, and How to Adopt It
How many tools does your team need to answer one question about production? For most enterprise IT teams the honest count is four: a metrics dashboard, a log analyzer, a tracing tool, and the spreadsheet where someone stitches the other three together during an incident. Each of those tools stores its own copy of the truth and sends its own bill.
How to Use Your Knowledge Base to Increase AI Chatbot Deflection
Ticket deflection is the metric IT leaders point to when they talk about AI chatbot ROI, and the knowledge base is the part of the equation that determines whether that number moves. A chatbot can run natural language processing well and still deflect almost nothing if the content behind it is thin, outdated, or scattered across articles that don't match how people actually ask questions.
Let them watch the World Cup. Your network will thank you.
Every four years, workplaces around the world face the same dilemma. The World Cup kicks off, calendars mysteriously empty during match times, and IT teams brace for an invisible surge in traffic. Many employers try to block the streams and fight the inevitable. But what if the smarter business move is simply to accept reality? If your employees are going to watch the World Cup anyway, don't make them do it individually on their work laptops.
10 Best Endpoint Management Software Tools in 2026
What makes one endpoint management tool better than another? Not the feature list. Almost every tool claims patching, asset tracking, and automation. What matters is whether it holds up across a few hundred machines, and how much time it hands back to your team. For most IT teams, a good tool needs to: We looked at 10 of the best endpoint management software tools for 2026. We read through G2 and Gartner Peer Insights ratings, checked vendor pricing pages, and went through user reviews.
ITSM Knowledge Management: How to Build a Knowledge Base Your Team Will Actually Use
How many times should your service desk solve the same problem before it becomes shared knowledge? A senior agent on a 14-person service desk we worked with last quarter had answered the same question four times in two days for four different employees. The solution was already documented but buried in a wiki nobody could find. That is exactly the gap ITSM knowledge management is designed to close.
Discover a Hands-Off Approach to Endpoint Management
En football, une faute grave vaut directement un carton rouge. Mais en informatique? Un terminal non corrigé peut rester actif pendant 60 jours — et personne ne s’en aperçoit. Ce genre de jeu dangereux, c’est exactement ce à quoi l’Autonomous Endpoint Management (AEM) met un terme. En agissant comme votre entraîneur, arbitre, VAR et équipe technique — l’AEM surveille en permanence chaque appareil, priorise les risques et résout les problèmes avant qu’ils ne perturbent le match.
Secure, Smart, Practical
At Almaden, our mission with Collective IQ (CIQ) has been about moving IT from a reactive “firefighting” mode to a proactive, data-driven approach that anticipates impacts to employee productivity. But to build an AI-powered platform that helps other companies work smarter, we have to work smarter ourselves. We also need to deliver responsible solutions which don’t compromise corporate privacy goals.
Best IT Help Desk Software in 2026: 10 Tools Compared
How do you pick the right IT help desk software when every vendor calls itself the best? It comes down to three things. Your team size, your deployment rules, and whether you need full ITSM or plain ticketing. A five-person startup can run support from a shared inbox. A 200-person IT team cannot. Add asset tracking, SLAs, and change control, and that inbox falls apart. The right IT support software routes tickets on its own, links every request to the asset behind it, and shows you where time goes.
How to Find and Fix Knowledge Gaps in Your IT Virtual Agent
A virtual agent answers only what it has been given to work with. When an employee asks about a VPN error, a software license request, or a password reset process that changed last quarter, the agent's response is only as good as the knowledge base behind it. Gaps in that knowledge base show up as deflected tickets that bounce back to a human, generic responses that miss the specific issue, or silence on topics employees ask about every week.
From IT Asset Discovery to Automated Action: Closing the IT Operations Loop
Organizations today invest heavily in discovery tools, expecting that increased visibility will solve their IT challenges. Yet when an incident hits, a patch fails or an audit looms, many teams must pause to reconcile spreadsheets, validate inventories and confirm ownership before they can act. Visibility alone doesn’t close the gap between insight and execution.
Why prompt injection gets worse with AI agents?
When AI could only answer questions, a bad prompt just meant a bad answer. But now AI agents read your documents, browse websites, and actually do things on your behalf. So when someone sneaks a malicious instruction into a file or a webpage, the agent doesn't just say something wrong. It does something wrong!
Why Some IT Teams Adopt AI Faster (And How to Close The Gap)
Every IT leader is under pressure to show AI results. Budgets are approved, pilots are launched, and vendors promise transformation within a quarter. Some teams are already running AI agents in production, resolving tickets and answering employees without human intervention. Others are still stuck in proof-of-concept purgatory, six months into a rollout with nothing to show a board. The thing is, AI doesn't fix what's broken in an IT operation, it multiplies what's already there.
Governance while scaling AI in IT operations
Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.
8 Best Patch Management Software for 2026
Somewhere in your environment, a patch is sitting in a queue because the last rollout broke something, and nobody wants to run it again. That is the exact failure mode good patch management software is supposed to prevent, and multiplied across a few hundred endpoints, it is exactly the kind of gap attackers look for.
Grafana & PagerDuty: Automate incident management with ServiceDesk Plus Cloud
������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.
How to Perform a Hardware Audit With InvGate Asset Management
Most IT teams know how to perform a hardware audit in theory. In practice, the process breaks down at the same point every time: the data. Devices in the registry no longer exist. Devices that exist have no owner on record. Lifecycle information is scattered across spreadsheets and vendor portals. A hardware audit that starts from fragmented records doesn't produce a reliable result. It produces a best guess.
Asset Tagging: A Complete Guide for IT Asset Management
How asset tags help track equipment, reduce losses, and improve asset management across your organization.
How Quality Methods Drive Operational Excellence
Operations teams chase the same goal across every sector. They want fewer defects, less rework, and steadier output. The methods that deliver this rarely come from new software alone. Alt text: Technician in safety glasses assembling an electronic circuit board with a precision tool in a factory.
ServiceNow Runs Your IT. PagerDuty Makes Sure It Never Stops.
For most enterprises, ServiceNow has become the backbone of IT operations, the platform where workflows are governed, compliance is maintained, and every incident, change, and request is tracked from start to finish. If you’re running ServiceNow, you’ve made a serious investment in how your IT operates. PagerDuty is built to make that investment work even harder.
How to Measure AI ROI in IT Service Management
A service desk manager launches a virtual agent in January. By March, chat conversations are climbing, ticket volume hasn't changed much, and the monthly report doesn't explain whether the investment is delivering value. AI rarely produces a single number that proves its return. The gains accumulate across thousands of support interactions, making measurement just as important as deployment.
Introducing AI Analytics Reports in InvGate Service Management
Most teams can confirm their AI features are turned on. Measuring how often employees use them, which requests get resolved without agent intervention, and where AI is helping support teams work more efficiently is a different question. In InvGate Service Management, those capabilities live in AI Hub, a set of built-in AI features that includes the Virtual Service Agent, AI-assisted ticket resolution for agents, automated knowledge generation, and more.
Unified Observability: Moving IT Teams from Reactive to Predictive
What does it take to stop an outage before it starts? In many cases, the warning signs are already there, scattered across different monitoring tools, which makes it difficult to see the full picture before issues escalate. When an incident occurs, engineers often spend valuable time piecing together metrics, logs, traces, and alerts to determine the root cause. Every minute spent investigating extends the outage and increases its business impact.
DevOps with Kubernetes: How to Reduce Cluster Toil and Complexity
Has Kubernetes made your DevOps team faster, or just busier? Most teams adopt it for speed and portability, and they get both. What arrives with it is a quieter cost: the operational weight of running the cluster day to day. That weight shows up in the manual work the platform was supposed to eliminate. A resource limit set incorrectly can waste infrastructure for months.
What is Network Configuration Management
Many network outages usually start with something as small as a configuration change that nobody logged. One undocumented edit to a firewall or a core switch can lead to the team losing hours working out what changed, on which device, and how to undo it. Across cloud, SD-WAN, and multi-vendor stacks, that guesswork only gets more expensive. Network configuration management takes the guesswork off the table.
9 Best Azure Monitoring Tools Compared for 2026
When an Azure service slows down or stops responding, you often hear about it from a user before your monitoring says a word. It only gets harder as you scale: Azure now runs about a fifth of the world's cloud workloads (Statista, 2026), and every new service is one more place a failure can hide. By the end, you will have a shortlist for your stack. You will also know which tools to skip, without sitting through nine sales demos to find out.
What is DPDPA Compliance? A Complete Guide
If your organisation handles the personal data of people in India, the DPDPA applies to you and compliance is a legal requirement. The Digital Personal Data Protection Act, 2023 is now backed by the DPDP Rules 2025, and the Data Protection Board of India can impose fines of up to ₹250 crore for a single contravention. The obligation your IT and security teams own most directly is security safeguards under Section 8, and it is one of the first things a regulator looks at after a breach.
Migrate Apps from VPN to Zero Trust with Ivanti NSA
Discover how Ivanti Neurons for Secure Access (NSA) enables IT teams to seamlessly migrate applications from legacy VPN to a Zero Trust architecture — with granular policy controls, real-time visibility, and one-click deployment.
Ivanti Facilities Management: Smarter Workplaces
Ivanti Facilities Management gives your team complete visibility and control — from work orders and room reservations to maintenance scheduling and service requests — all from one unified platform. Explore the solution and see how we help you drive business continuity: Managing hybrid workspaces and compliance doesn't have to be a balancing act. With Ivanti Facilities Management, facilities teams gain a clear, unified view of operations, track every request in real time, and empower their workforce through an intelligent self-service portal.
ITSM Maturity Playbook Live, Episode 2 | The CMDB is Your Map
Join this 5-part series designed to help IT teams move from reactive, fragmented processes to a more structured, connected way of working. Each session focuses on a core area, from incident resolution and CMDB visibility to employee experience, service catalog design, and change governance, giving you practical frameworks you can apply right away. You’ll walk away with: Faster, more consistent incident resolution.
Build or Buy an AI IT Agent? Five Things Every CIO Should Consider Before Making the Decision
If you've discussed AI with your leadership team recently, chances are someone has asked the question.
The Future of Digital Experience in Companies: What Changes with DEX, AI, and the Employee at the Center
For decades, companies measured IT efficiency through technical indicators: servers up, systems online, equipment working. But does that actually mean a good experience for the people doing the work?
ServiceNow Pricing Explained for 2026: Plans, Tiers, and Hidden Costs
ServiceNow is a powerful, highly customizable platform built for the complex operations of mid-sized and large enterprises. Its strength is flexibility, with modules spanning IT service management (ITSM), IT operations management (ITOM), HR service delivery, customer service management, and security operations. That modular structure is also why ServiceNow pricing is not sold as a standard price list.
The Next Enterprise AI Challenge: The Multi-Model Workplace
For the last two years, enterprise AI strategy has largely focused on one thing: adoption. Organizations encouraged employees to experiment with ChatGPT, Claude, Copilot, Gemini, and dozens of emerging AI tools in the hope that productivity gains would naturally follow. CIOs approved pilots, departments launched AI task forces, and leaders pushed teams to integrate AI into everyday work as quickly as possible. But the enterprise AI conversation is beginning to change.
Ivanti Service Management Solutions
Discover how the Ivanti Neurons platform delivers a unified, AI-powered enterprise service management experience — from asset management and incident resolution to governance, risk, and compliance. Learn more at ivanti.com.