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The latest News and Information on IT Service Management, Service Desk and related technologies.

Trusted Data, Better AI Unifying Endpoint and Service Operations 1

AI outcomes are only as reliable as the operational data behind them. Fragmented asset data, siloed systems, and inconsistent context create a hidden trust gap — one that amplifies risk, undermines confidence in AI-driven decisions, and slows execution across endpoint, service, and security operations.

Mac Deployment & Management with Ivanti

In this demo, see how Ivanti Neurons for MDM delivers complete data authority across every stage of the Apple lifecycle — from zero-touch enrollment through continuous compliance and automated software updates. Whether you're onboarding a single Mac or scaling across thousands, Ivanti combines Apple-native management with governed automation to keep your fleet secure, compliant, and productive.

9 Best Cisco Network Monitoring Tools in 2026

Does your IT team have a clear view of your Cisco network's health and performance? Cisco routers, switches, firewalls, and wireless devices need regular monitoring to catch network issues before they affect users. Cisco network monitoring tools help you: However, not every tool supports Cisco technologies such as Meraki, IP SLA, ACI, and SD-WAN. In this guide, we compare 9 Cisco network monitoring tools based on their features, limitations, deployment options, and pricing.

What Is DNSSEC? How DNS Security Extensions Stop Spoofing

Why would a domain with correct records, healthy name servers and a valid certificate stop resolving for part of the internet? Often it's DNSSEC. Your records are fine; the signatures behind them are not, and any resolver that checks signatures now refuses to answer. DNSSEC was designed to stop spoofing and cache poisoning, and it works. The catch is operational.

Active Directory Asset Management: How to Connect InvGate Asset Management With Active Directory And Entra ID

Active directory Asset Management means connecting your Active Directory to your IT Asset Management (ITAM) tool so the people and computers registered in the directory feed the asset inventory. IT teams look for it when they want asset owners to come straight from the directory, technicians to sign in with their corporate account, and every computer in the domain to show up in the inventory.

Hybrid Cloud Architecture: Components, Models and How to Monitor It

Why does an application that runs well in the data center slow down once one of its tiers moves to AWS or Azure? Often the servers are healthy and the cloud console shows no faults; the delay lives in the connection between them, where neither view reaches. That blind spot shows up in familiar ways: So these are design problems before they are operational ones.

8 Best Network Analyzer Software in 2026

Does your IT team know which applications, users, or devices are consuming the most network bandwidth? A video call freezes, file transfers slow down, or a network link becomes congested. Without traffic analysis, finding the source of the problem can take hours. Network analyzer software helps your IT team: However, tools differ in how they collect traffic data. Some analyze flow records, while others also inspect packets to provide more detail.

The voice of the customer at the heart of progress: why NPS matters to Almaden?

The customer satisfaction survey is more than a metric. It is the tool that connects users’ real-world experiences to the decisions shaping the future of Collective IQ. At Almaden, we believe that a product is not built solely on technical requirements or market trends. Above all, it is built by listening to the people who use it every day. That is why Net Promoter Score (NPS) plays a central role in our strategy. It is not just a number.