Operations | Monitoring | ITSM | DevOps | Cloud

Effective communication is essential for IT operations. In Alloy Navigator, everything happens in one place, directly within tickets and workflows, keeping everyone informed and helping teams get things done faster. AI writing assistance makes messages clear, professional, and actionable. All communication in one place Faster ticket resolution Clear, professional messages with AI assistance Reduced misunderstandings and errors Teams stay aligned and informed.

IT teams don’t struggle because they’re unskilled — they struggle because they’re overloaded. Alert fatigue, manual diagnostics, and constant escalations drain time and motivation, even in high-performing IT departments. AIOps changes that dynamic completely. With intelligent automation, repetitive tasks are handled before they even reach your engineers. Instead of firefighting all day, teams finally get the space to focus on strategic problem-solving and innovation. In this video, we break down how AIOps helps IT teams.

Key Takeaways December Patch Tuesday lineup includes one known exploit in the Windows OS that warrants attention. Third-party Patch Tuesday updates include Mozilla and Adobe. Google Chrome released iOS updates so far, but a Chrome Desktop release is expected this week. Here we are at the final Patch Tuesday for 2025. Microsoft has resolved 56 CVEs (two Critical and 54 Important). Included in this release is one known exploited (CVE-2025-62221) and two publicly disclosed CVEs (CVE-2025-54100 and CVE-2025-64671).

Ivanti’s 2025 DEX report reveals a surprising disconnect: While IT leaders strongly believe in DEX, its adoption and impact are plateauing across industries. Join us for a thought-provoking webinar with Ivanti’s Mariah Shotts, along with special guest and AI expert Rob May. We’ll unpack findings from our global survey of 3,300 IT professionals and office workers, revealing: Whether you’re just beginning your DEX journey or looking to optimize your existing program, this session will help you benchmark your progress, close critical gaps and chart a future-proof strategy.

Tracking IT assets across their entire lifecycle gets messy fast. Spreadsheets don’t scale, and manually checking where devices are, who’s using them, or what needs replacement quickly turns into noise. In this video, Matt Beran, Product Specialist at InvGate, walks us through how an IT Asset Lifecycle dashboard helps you stay on top of asset location, status, costs, and upcoming replacements — all in one place.

IT chaos before the holidays? It happens. Missing devices, license surprises, last-minute audits, and that sinking feeling when something breaks at the worst possible time. See how Alloy Navigator helps IT teams stay holiday-ready. With automatically updated IT inventory, clear visibility into who has what and where, and a complete picture of how everything is connected, managing IT assets becomes calm, predictable, and under control.

Adobe has released five updates, featuring a major cold fusion update addressing over 140 CVEs. Microsoft has issued six updates, with no critical CVEs in its OS update. Mozilla has rolled out three critical updates for Firefox. Effective management of CVEs relies on risk-based prioritization, as individual ratings may not accurately represent real-world risks.

IT performance doesn’t stay in the IT department — it affects the entire business. Slow systems, higher operational costs, and delayed responses don’t just frustrate teams… they directly impact revenue and customer experience. AIOps changes that by transforming raw operational data into real-time business intelligence. With predictive analytics and automated insights, IT teams can detect risks early, optimize resources, improve service reliability, and reduce downtime. In this video, we explain how AIOps creates business value by helping organizations.

In our tradtional end-of-year DEX Show special episode, Mondelez’s Geoff Wright returns to unpack a wild 2025 for IT, AI and employee experience. Tim, Tom and Geoff riff on AI agents that shop, plan travel and work across your browser tabs, the coming street fight between Windows and Chromebooks, and why younger workers just want a browser and to be left alone. Geoff explores shadow AI, culture and the human resistance to change, plus his Q1 predictions: Google’s big enterprise push, soaring laptop costs, and why experience, empathy and a good laugh still matter more than any shiny new model.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Timely application updates are crucial, especially after security vulnerabilities such as zero-day exploits. Organizations must adopt a proactive update strategy for third-party applications. Challenges with auto-updaters require user action to complete updates. Specific instances of zero-day vulnerabilities in Google Chrome and Edge highlight the need for consistent and frequent updates to reduce security risks.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

IT outages shouldn’t come as a surprise, not in 2025! Traditional monitoring tools only react after something goes wrong. By that time, user impact has already begun. AIOps changes the entire equation. With machine learning, the right AIOps platform detects anomalies before they turn into incidents, uncovers root causes in seconds, and removes guesswork from troubleshooting. The result? Less downtime, stronger performance, and IT teams that lead instead of chase.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

It’s our favorite Reality Bites tradition: the end-of-year panel! Tom and Tim bring the whole crew together—Megan, Ariana, Sean, and Dina—for a joyful, honest, and insight-packed reflection on 2025. From global travel and AI breakthroughs to personal milestones, hard-won lessons, and the music that carried us through the year, the team shares what defined a transformative moment for DEX, for Nexthink, and for each of us. Expect candid takes on AI balance, ambition, slop, mediation, vibe-coding, human connection—and a full round of “song of the year” picks from the whole panel. A warm, funny, heartfelt wrap to a huge year.

Mobile threat defense technology is crucial as digital habits shift towards mobile devices, especially post-COVID. With mobile phones becoming prime targets for cyberattacks, robust protection is essential. The session covers risks from public Wi-Fi, application permissions, and the need for user education to combat phishing. Integration of mobile device management with mobile threat defense enhances cybersecurity, providing real-time protection and immediate threat detection.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Welcome to Hector’s 2025 Fall Update! This new release takes your trusted platform for inventory management to the next level — improving speed, flexibility and visibility on Hector’s web and mobile applications. At Hector, we work hard to offer a comprehensive and innovative solution for your organization. With two whole new modules, even more integrations, and optimized workflows, we’re proud of this evolution and are excited to see how these new features will simplify asset management across your organization.

Losing track of cloud resources is one of the fastest ways to rack up unexpected bills. In this video, Matt Beran shows you how InvGate Asset Management's Google Cloud integration helps you automatically sync and manage your GCP virtual machines, SQL databases, networks, and storage — all in one centralized asset inventory. InvGate also integrates with Amazon Web Services and Azure, giving you complete visibility across your entire cloud infrastructure.

Today’s IT environments span thousands of devices, hybrid clouds, and distributed teams and complexity keeps rising. That’s why organizations are turning to AIOps-powered automation loops that never stop learning and improving. In this video, we break down how a modern AIOps platform delivers a complete automation cycle: Deep discovery and real-time detection Rapid analysis backed by machine learning Early prediction of emerging issues Instant automation without delays A closed loop that becomes smarter with every repetition.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

AI improves IT team efficiency by connecting help desk issues to larger patterns. It identifies recurring problems across different users and locations, which enhances problem-solving and speeds up response times. This capability has a significant effect on overall operational effectiveness.

In the tenth and final episode of Masterclass 2025, discover all the latest features released in ServiceDesk Plus Cloud in the last six months, followed by an AMA session where our product experts answered your queries.

In the tenth and final episode of Masterclass 2025, discover all the latest features released in ServiceDesk Plus in the last six months, followed by an AMA session where our product experts answered your queries.

Tim and Tom sit down with Steve Wunker — Managing Director of New Markets Advisors, author, and early pioneer of the smartphone — to explore the big ideas behind his latest book, AI and the Octopus Organization. Steve breaks down why AI shouldn’t just “bolt onto” old processes, how distributed intelligence reshapes the firm, and what leaders can learn from one of nature’s most adaptable creatures. From organizational plasticity to the changing role of middle managers, Steve offers a pragmatic roadmap for thriving amid rapid AI-driven transformation.

A modern service desk goes far beyond basic ticketing, serving as the central engine for IT operations. This THWACKcamp session from SolarWinds Day reveals how to streamline and standardize ITSM workflows, transforming the service desk into a strategic asset that eliminates administrative headaches. SolarWinds Sr. PMM Lauren Okruch and THWACK MVP Jeremy Mayfield, Director of IT at National Sugar Marketing, explore how modern service desks go beyond ticketing to become the hub of IT operations.

Dex aims to improve productivity and strategic leadership through predictive analytics and AI solutions. It highlights proactive problem-solving and the necessity for visibility in monitoring systems. Leadership is urged to understand how IT affects staff satisfaction and business outcomes. Immediate goals focus on enhancing visibility, while long-term strategies should align Dex's results with business priorities to secure support and investment.

Choosing the right software vendor is about more than features, it’s about confidence. In this video, we explain what SOC 2 Type II certification is and why it matters when you’re trusting a platform with your operations and data. Alloy Software has completed an independent SOC 2 Type II audit. You don’t need to take our word for it — our security has been validated by an independent auditor. What this means for Alloy Software customers: your data is protected by verified practices for security, availability, and confidentiality, backed by a recognized industry standard.

AI can significantly improve digital experiences when integrated into workflows. This proactive approach helps address issues and allows employees to focus on innovation. However, successful implementation requires strong foundations and rebuilt workflows. Many AI projects may fail, with predictions that 40% of generative AI initiatives will be canceled by 2026 due to misunderstandings. Clear objectives are essential to ensure AI is not pursued for its own sake.

RFP processes involve more than just pricing; they emphasize support, customer service, and partnership. Companies evaluate solutions by considering features and integration. Ivanti stands out by offering comprehensive solutions that adapt to business needs, prioritizing client feedback and future planning to build strong partnerships.