Operations | Monitoring | ITSM | DevOps | Cloud

Almaden AI

Digital Experience Management (DEX) in an IT Environment Where Tickets Are Just the Tip of the Iceberg

In IT environments, user-reported tickets are the Tip of the Iceberg representing only a fraction of the actual issues affecting digital experiences. The majority of IT performance problems, such as slow applications, network latency, device failures, or security vulnerabilities go unnoticed until they cause significant disruptions. If we follow our iceberg analogy the Tip of the Iceberg is only 10% of the overall problem.
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4 Rising Trends in Enterprises: Cloud, Automation, Experience, and Compliance

When you're running a business, you have a bunch of different tools and processes that you need to manage in order to keep everything running smoothly. It's kind of like having a bunch of different puzzle pieces that you need to fit together just right in order to create a complete picture. Now, let's say you want to take your business to the next level - maybe you want to expand your customer base, improve your productivity, or streamline your operations.
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How Business Leaders and IT Professionals can Optimize Digital Employee Experience for Success

Let's imagine any given company as a restaurant, with employees as the chefs who prepare and serve the meals. Now, consider how frustrating it would be for those chefs if the kitchen was poorly organized, with old and malfunctioning equipment, and ingredients scattered all over the place. It would make their jobs much more difficult and less enjoyable, leading to mistakes, slower service, and perhaps even employee turnover.
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Understanding Memory Management in Windows 10 vs. Windows 11: What's Changed with Virtual Memory?

When you use a computer, memory management is one of the most important things that happens behind the scenes to keep everything running smoothly. Memory management helps your computer keep track of all the programs you're using, the files you're opening, and ensures your system doesn't slow down, crash, or freeze. In this blog post, we'll look at how Windows 10 and Windows 11 handle memory management, focusing specifically on virtual memory in Windows 11. We'll also talk about the physical memory (RAM) requirements for Windows 11.
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Evolving File Distribution for the Modern Workforce: LAN vs. WAN File Distribution in IT Asset Management

In the ever-evolving work environment, flexibility is no longer a perk it's a necessity. Organizations worldwide have transitioned from strictly office-based setups to a diverse blend of office, home, and hybrid working arrangements. This evolution presents new challenges, especially for IT departments striving to efficiently manage file distribution across a dispersed workforce. At Almaden, we understand these challenges and have designed solutions that enable seamless IT Asset Management (ITAM) across both local and wide-area networks.

Collective IQ ITAM - the new name for SmartCenter

Almaden is changing the name of SmartCenter to Collective IQ ITAM to reflect its role within the Collective IQ family. Over the coming weeks, you will see the website messaging change to focus on the complementary DEX and ITAM capabilities of Collective IQ. Similarly, the branding within the ITAM solution will be updated to reflect its place in Collective IQ. The Documentation Portal will also be updated to replace SmartCenter with Collective IQ ITAM.
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Collective IQ makes the Magic Quadrant for DEX Tools

Almaden is honored to be included in the first-ever Gartner Magic Quadrant for Digital Employee Experience Management Tools. This recognition highlights the suitability of Collective IQ to help enterprise employees deliver maximum productivity and job satisfaction If you are a Gartner subscriber the direct link to the research document is: Magic Quadrant for DEX Tools.
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Monitoring MS Teams as part of your DEX Strategy

Embracing a digital-first workplace has become imperative in today's fast-paced business environment. However, ensuring a seamless and engaging digital employee experience (DEX) remains challenging for many organizations. In this article, we delve into the transformative power of Microsoft Teams as a key component of your DEX strategy, promising to unveil practical insights and strategies to enhance collaboration, communication, and overall employee satisfaction.
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5 Essential Steps for Effective IT Asset Management

IT Asset Management is a critical aspect of any organization's overall IT strategy. Many organizations, however, are not able to achieve their desired IT Asset Management goals due to the lack of a well-defined approach or the right solution. As a result, they often suffer from a high cost of ownership, low asset utilization, and increased security risks. This is why effective IT Asset Management is becoming increasingly important in the current economy. To achieve this, organizations need to follow a set of essential steps to ensure their IT Asset Management strategies are working correctly.
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The importance of digital employee experience monitoring for business

In a world where digital, businesses are shifting their focus to creating a positive digital employee experience. With more employees working remotely than ever before, it's become critical for companies to monitor and measure this experience. This is where Digital Employee Experience Monitoring comes into play. In this article, we will dive deep into the importance of Digital Employee Experience Monitoring for businesses today. We'll explore what it is, why it matters, and how to implement it in your own organization. By the end of this article, you'll have a thorough understanding of how this technology can enhance your company's operations and improve employee productivity.