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Collective IQ: DEX Made Simple, Fast, Without Dedicated Specialists

May 14, 2026 By Almaden AI In Almaden AI
There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI — must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.
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Almaden Brings Proactive Digital Intelligence to HDI Service & Support World 2026

May 11, 2026 By Almaden AI In Almaden AI
Las Vegas, May 2026 — Almaden took part in the 2026 edition of HDI Service & Support World, held May 3–7 at Caesars Palace in Las Vegas. From Booth 109, the company had a clear mission: to show how Collective IQ, its Digital Employee Experience (DEX) platform, amplifies the value of IT service management without added complexity, disruption, or wasted time. Visitors to the booth had the opportunity to speak directly with experts, Dave Wagner and Bob Kruger (Chief Product Officer).
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Collective IQ Business: meet the artificial intelligence that transforms IT management

May 8, 2026 By Almaden AI In Almaden AI
The employee digital experience (DEX) is no longer just a concept; it has become a concrete discipline supported by specialized tools. At the center of this transformation is Collective IQ, Almaden’s DEX solution, available in the Essential and Business editions. The Business edition includes AlmaAI a family of generative AI capabilities that take IT management to a new level.
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"Proactive Insights for a Reactive World": What Makes Collective IQ Different for Business Leaders

Apr 28, 2026 By Almaden AI In Almaden AI
From a business executive's perspective, the core question is not how many metrics a tool collects, but how clearly it connects technology to business productivity, cost, and risk. Dave Wagner summarizes this nicely: "if you're a business leader, what's really powerful about Collective IQ is it's not just technology metrics, it's productivity metrics."
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Collective IQ DEX: complete visibility into the employee digital experience

Apr 23, 2026 By Almaden AI In Almaden AI
Collective IQ DEX (CIQ DEX) provides a unified view of the employee experience across different devices, locations, applications, collaboration tools, and even user sentiment. The platform combines intelligent IT asset analysis and employee perception, with drill-down capability to the level of each user and endpoint.
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How Collective IQ Turns Reactive IT into Truly Proactive IT

Apr 15, 2026 By Almaden AI In Almaden AI
Most IT organizations still operate in “firefighting” mode: an employee opens a ticket, the service desk investigates, depending on severity and complexity multiple teams or people are involved to diagnose, and then the appropriate person or team fixes the issue. The whole process then repeats for the next reported incident. This model doesn’t scale, drains time and budget, and leaves a huge number of issues unresolved because many employees simply don’t bother to report them.
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From Dashboards to Conversational AI: The Evolution of UI in IT Products

Apr 2, 2026 By Almaden AI In Almaden AI
The way IT teams interact with technology has changed dramatically over the years. From early text-based interfaces to today’s dashboards and now conversational AI, each stage has reshaped how we monitor, diagnose, and understand complex IT environments. But while dashboards gave us visibility, they often led to more questions than answers. In this post, we briefly explore the evolution of UI in IT products and how conversational AI is bridging the gap between data and understanding.
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DEX in IT Routine: How Digital Experience-Driven Decisions Elevate Operational Quality and Results

Mar 30, 2026 By Almaden AI In Almaden AI
In a scenario where IT teams face growing pressure to deliver positive business outcomes, relying solely on technical metrics is no longer enough. During the webinar held on March 26, 2026, Leandro Silva and Bob Kruger spoke about how Digital Employee Experience (DEX) — a tangible discipline supported by specialized tools — transforms IT decision-making, resource prioritization, and strategic value delivery for organizations.
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AlmaIQ brings unparalleled level of efficiency and effectiveness for IT teams using Collective IQ

Mar 26, 2026 By Almaden AI In Almaden AI
AlmaIQ, the intelligent self-service agent for employees just received an incredible boost that expands its role to uniquely help IT teams. Interacting with users through Microsoft Teams, AlmaIQ answers questions about devices and internal processes in natural language. Whereas that intelligence simplified employees lives on the job, it now enables IT teams to interact with Collective IQ at the level of departments, groups, and collections of devices to spot patterns and trends. The overall result: vastly more productive operations and satisfied employees.
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Almaden at Arklok Kickoff: CEO Leandro Silva Highlights ITAM and DEX for HaaS

Mar 18, 2026 By Almaden AI In Almaden AI
Almaden strengthened its leadership in the HaaS ecosystem by participating in the Arklok Technology Kickoff on March 11 and 12, 2026. CEO Leandro Silva shared strategic insights on ITAM and DEX, essential for providers to scale services efficiently.
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