Operations | Monitoring | ITSM | DevOps | Cloud

From a business executive's perspective, the core question is not how many metrics a tool collects, but how clearly it connects technology to business productivity, cost, and risk. Dave Wagner summarizes this nicely: "if you're a business leader, what's really powerful about Collective IQ is it's not just technology metrics, it's productivity metrics."

AlmaIQ, the intelligent self-service agent for employees just received an incredible boost that expands its role to uniquely help IT teams. Interacting with users through Microsoft Teams, AlmaIQ answers questions about devices and internal processes in natural language. Whereas that intelligence simplified employees lives on the job, it now enables IT teams to interact with Collective IQ at the level of departments, groups, and collections of devices to spot patterns and trends. The overall result: vastly more productive operations and satisfied employees.

When a CFO evaluates a technology investment, the natural focus is often on cost reduction. That's a valid perspective-and one that will always matter-but what if there were a smarter, more impactful way to improve EBITDA? In an exclusive interview, Leandro Silva, CEO of Almaden, argues that technology decisions shouldn't only address the bottom of the income statement. To truly drive business results, leaders must also look at the top-and the key lies in the Employee Digital Experience (DEX)