5 Things We Learned From the IT Trends Report 2025
Let’s look at five standout insights from this year’s research.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Release Management: Process Steps, Tools & Best Practices for ITSM
Software delivery can derail quickly without structure. Version mismatches, failed rollbacks, broken features, these are often symptoms of a weak or unclear release management process. Release management brings order to the chaos by defining how features, bug fixes, and system updates move from development to production. It sets expectations, aligns timelines, and reduces deployment risk.
Why Your ITSM Automation Isn't Smart Enough & How Agentic AI Can Fix IT
You can infer from Jensen’s keynote speech that moving forward, AI will need to be evaluated by operational outcomes, rather than by speed or accuracy KPIs, such as resolution rates or proactive service restorations in ITSM. ITSM was designed to make complexity manageable by modifying user interfaces, workflows, and playbooks for automation across sprawling operational environments. Automation has improved speed, but never changed the fundamental model: humans being the decision engines.
InvGate Named a 2025 Customers' Choice For ITSM Platforms
InvGate Service Management was recognized as a 2025 Gartner Peer Insights Customers’ Choice for IT Service Management platforms. This recognition is based entirely on feedback from customers who use our product in real-world IT environments, and it endorses our approach to building solutions thinking about customer experience first.
This Is How To Choose The Right IT Solution #shorts #vendor #buyer
For more information please visit our site at www.invgate.com
7 Asset Management Automation Ideas To Apply!
Keeping track of IT assets doesn’t need to be a mess of spreadsheets and manual updates. In this video, Matt Beran, Product Specialist at InvGate, shows you seven practical automations in InvGate Asset Management that make everyday tasks easier—from software tracking to warranty alerts and duplicate detection.
How Automating Incident Management Can Improve ITSM Workflows
Incident Management is a core use case for many ITSM platforms, but in most cases, there are ways to improve its implementation. One of those is through automation, and that's particularly true if multiple platforms are involved. In this article, you'll learn how automating incident management can speed up your workflows and deliver better service results for you and your clients.
Sponsored Post
Almaden Supports IT Teams with the Windows 11 Upgrade
Microsoft has officially announced the end of support for Windows 10, effective October 14, 2025. This marks a significant transition point for enterprises and managed service providers (MSPs) as they must migrate users to Windows 11 to maintain security compliance and ongoing support. However, the shift to Windows 11 is not simply a version change - it introduces new system requirements, updated security features, and performance expectations. For many organisations, the upgrade demands detailed asset analysis, hardware compatibility assessments, and proactive management of employee experience to avoid business disruption.
SolarWinds Web Help Desk Migration: How to Move Your Data Smoothly
If you're currently using SolarWinds Web Help Desk (WHD), you may have started hearing rumors about a shift in their licensing model. According to a recent Reddit post from a user in the community, SolarWinds is ending perpetual licenses for WHD and will move exclusively to 3-year subscription licenses. While this hasn’t been officially confirmed through SolarWinds' website yet, it’s something that’s caught the attention of many users.
SOC 2 Audit: Frequently Asked Questions
This article answers common questions about SOC 2 audits, explaining what they are, why they matter, and what Alloy’s recent certification means for customers.
Unifying Autoregressive and Diffusion-Based Language Models
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.
What Is a BadUSB? Understand the Threat and How to Prevent It
Lurking beneath the convenience and everyday nature of USB devices is a sophisticated cybersecurity threat known as BadUSB. BadUSB is a type of attack that leverages the reprogrammable firmware in USB devices (e.g., flash drives, keyboards, charging cables) to carry out malicious actions. Unlike traditional malware, which lives in the file system and can often be detected by antivirus tools, BadUSB lives in the firmware layer.
Essential Monthly Developer Updates: Security and Software Improvements
Monthly developer updates focus on critical areas like Azure vulnerabilities and Visual Studio updates. Attention is needed for the Azure Monitor agent and service fabric, especially regarding auto-update settings. With Windows 10 nearing its end of life, organizations should consider ESU support. Adobe updates address vulnerabilities in After Effects, InCopy, and Illustrator. Windows updates for versions 10 and 11 tackle various vulnerabilities, while SQL Server and SharePoint server updates are essential for security.
Your Windows 11 Migration Is Looming - but There's a Bot for That
I recently spoke with a CIO who had committed a large amount of IT resources to manually migrating computers from Windows 10 to Windows 11. The process required months of planning, device assessments, compatibility testing and hands-on coordination to avoid disruptions to day-to-day business operations. While their dedication ensured their rollout was on track for the looming Windows 11 end-of-support date, it highlighted the strain such projects place on internal teams.
Why Excel Falls Short for Inventory Management - And What to Use Instead
Inventory management is a critical function for any organization. Many small businesses begin with Excel inventory management because it’s accessible and low-cost. While inventory management in Excel may work in the short term, it quickly becomes inefficient as your operations grow.
Top 10 Best Software License Management Software For 2025
Selecting the right Software License Management software (or Software License Management tool) can be tricky, but it’s a critical decision for any IT team. The right solution helps you stay compliant, cut unnecessary costs, and gain full control over your software usage — all key goals of effective Software License Management. To make the decision easier, we’ve compiled a list of 10 top Software License Management tools to help you find the best fit for your organization.
Turning Threats into Opportunities: The Positive Side of CVEs
Turning Threats into Opportunities: The Positive Side of CVEs.
What Every New Executive Needs to Know First #shorts #business #executive
For more information please visit our site at www.invgate.com
WebMMU: Multimodal and Multilingual Evaluation of Agent Reasoning on Web
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.
Shareable Ticket Links #helpdesk #communication
Save your time and sanity with shareable ticket links in Alloy Navigator! Just Shift-click a ticket number and instantly get a quick direct link with the ticket summary, ready to share. No more annoying back-and-forth or endless copy-pasting! It’s super effective, easy, and shows respect to your teammate. Shareable links work everywhere in Alloy Navigator — in change requests, purchase orders, assets... It’s one of our favorite features, and we hope it becomes one of yours too!
From legacy to security: Ivanti Connect Secure
When I took on leading the Network Security Group (NSG) at Ivanti in October 2024, it was a bit like a homecoming for me. You see, I spent almost two decades overseeing the development of these products before moving on to other responsibilities at Ivanti. NSG is responsible for building and maintaining Ivanti Connect Secure, Policy Secure, and Neurons for ZTNA, among other solutions.
Enhancing Vulnerability Management Through Exposure Management
Exposure management improves vulnerability management by integrating various attack surfaces and enhancing asset visibility. It promotes a proactive approach to continuously manage threats and exposures. Organizations define their risk appetite for quicker decision-making on vulnerabilities. A zero day response strategy enables swift action on critical vulnerabilities. Ivanti's approach includes strong asset discovery and prioritization, utilizing threat intelligence for effective risk management.
Transforming ITSM in Oil & Gas with Alloy Software
In this case study, we’ll tell you how Alloy’s solutions have become a key asset in our client’s journey towards digitization.
RFID Based File Tracking System for Document Management & Movement Monitoring
What if your most sensitive documents could raise the alarm before they ever go missing? In industries like banking, legal services, and secure record storage, a single lost file can lead to audits, lawsuits, or irreparable reputational damage. Yet, many of these organizations still rely on manual registers, CCTV, and physical locks to safeguard high-value paperwork—leaving behind a trail of vulnerability. That’s where a file tracking system changes the game.
Secure and Streamline Your Global Workforce with Ivanti's AI-Powered IT & Security Platform
Revolutionizing IT & Security: Empower Your Workforce with Ivanti’s End-to-End AI Platform Dive into the modern workplace, where complexity and security threats are on the rise. See how Ivanti’s AI-powered IT and Security platform is changing the game by managing, automating, and protecting every device on your network, while keeping your mobile, global workforce in sync and productive. Learn how Ivanti unifies your technology ecosystem, supercharges your team’s impact, and empowers them to take on bigger challenges.
Windows 11 Migration: Ivanti's Customer Zero Journey with Win11 Upgrades
Windows 11 offers enhanced security and a modern user interface, but the transition can be complex for large organizations, with logistical and employee buy-in challenges. Microsoft will end support for Windows 10 on October 14, 2025, so it's crucial to start planning and executing Windows 11 deployments now.
Apple WWDC25 Announcement of Enterprise IT Enhancements
At WWDC25, Apple announced a set of updates to simplify IT management for enterprises. These updates, spread across macOS 26, iOS 26, iPadOS 26, tvOS 26 and visionOS 26, introduce practical tools to improve device, application and user management. This article outlines the specific capabilities and how they can be applied effectively in enterprise environments.
AI-Suggested Solutions in Seconds #shorts #AI #itsupport
AI-suggested solutions in Alloy Navigator surface answers from past tickets and knowledge base articles—fast. No guessing, no digging! Get quick, relevant suggestions based on your team’s real history and keep internal knowledge alive, even when people move on. In this video, we used gpt-4o-mini for completions and text-embedding-3-large for generating embeddings from OpenAI. Works great for IT support teams, help desks, and service desks looking to automate responses, improve resolution times, and make the most of their internal knowledge.
Top 15 Computer Inventory Software to Track Computers in 2025
Keeping track of every computer in your organization can quickly turn into a messy task, especially as your team grows or hardware gets moved around. That’s where computer inventory software comes in. These tools help IT teams stay on top of their assets, streamline maintenance, and prevent costly surprises. In this guide, we’ll break down what computer inventory actually means, what computer inventory software does, and how to choose the right tool for your needs.
Use Splashtop for Remote Access and Support Directly from InvGate Asset Management
Today's teams work everywhere. Remote support software ensures you can help them anywhere. InvGate Product Specialist Matt Beran demonstrates our latest remote support addition: Splashtop. What you'll see: How to initiate a remote support session in just a few clicks Seamless connection to any computer in your network Real-time remote desktop access for instant problem solving Spalshtop now joins our existing options, including TeamViewer, Windows RDP, AnyDesk, and VNC.
Network Topologies in Computer Networks: Types, Diagrams & Mapping Explained
Every connected device, cable, and transmission path contributes to how data flows across an IT environment. These physical and logical arrangements define what is known as topology in a computer network. For IT teams managing increasingly complex infrastructures, understanding how devices are arranged and how they communicate is critical.
Smarter Patch Management: Mastering Ring Deployments, Preferred Servers & Real-Time Feedback
Smarter Patch Management: Mastering Ring Deployments, Preferred Servers & Real-Time Feedback.
Innovator Preview: What's New in Neurons DEX and UWM
Innovator Preview: What’s New in Neurons DEX and UWM CTA Link: To view the schedule for upcoming meetings, Click here.
Why IT Asset Management Actually Matters #shorts #itam #technology
For more information please visit our site at www.invgate.com
Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet)
Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you also may start to wonder: How real is all of this? Is my organization truly ready for agentic AI?
RFID Fixed Reader Scanning Made Easy with Asset Infinity
Experience seamless asset tracking using RFID fixed readers integrated with Asset Infinity. In this video, we’ll show you how our platform enables real-time asset scanning, automated data capture, and instant location updates—perfect for warehouses, data centers, and enterprise environments. What you’ll see: Live RFID fixed reader scanning in action Automatic asset detection How Asset Infinity logs asset details with user details and picture.
Say Goodbye to Line-ups with Hector !
There is a better way to manage your equipment loans. Find out how Hector's online reservation catalog can help you reduce lineups at your loan counter.
ITIL Tools Explained: Categories, Features, And Use Cases
ITIL covers a wide range of practices, and it’s easy to feel overwhelmed when trying to figure out which tools support what. Not every organization follows the framework in full, but many do apply its principles to improve how they plan, deliver, and support IT services. ITIL tools help turn those practices into something you can act on, automate, or report against.
Top 10 Cloud Asset Management Software For 2025
Cloud Asset Management software is a smart move for modern IT teams. It helps you manage your assets from anywhere, scale with your needs, and avoid the hassle of on-premise maintenance. But here’s the catch: picking the right tool isn’t easy. There are a lot of options out there. And every organization has its own goals, budget, and way of working. What works for one team might not work for another.
AI Ticket Summary in Seconds #itsupport #ai
Alloy Navigator’s AI ticket summaries help your IT team get up to speed on any support ticket—so they can resolve issues faster. No more scrolling through endless conversations and ticket updates! AI-powered summaries are available for incidents, problems, change requests, work orders, and service requests. AI ticket summarization and other AI-powered insights were introduced in the Spring 2025 release of Alloy Navigator (Enterprise and Express editions).
What is IPv6 and Why Smart, Integrated IPAM is Essential for Managing It Efficiently
With the internet expanding rapidly, the older IPv4 system just can’t keep up with the demand for new IP addresses. That’s where IPv6 comes in. If you’re wondering what IPv6 is, it’s the next-generation internet protocol designed to replace IPv4, offering a much larger pool of addresses and better efficiency. Let’s break down the essentials.
ITOps vs DevOps: Understanding Their Roles in Modern IT Environments
The conversation around ITOps vs DevOps continues as organizations pursue agile development and responsive service delivery. While both practices share the goal of improving software and infrastructure management, they emerge from distinct historical, operational, and cultural backgrounds. Understanding how these models differ at their core helps decision-makers choose the most suitable operating strategy and align their teams for smoother collaboration.
Experience IT's first decision intelligence platform | ManageEngine Analytics Plus
Spend less time analyzing data and more time driving innovation with cutting-edge decision intelligence. Experience Analytics Plus, ManageEngine's AI-powered unified analytics platform today!
Equipment Reservation and Checkout: Best Practices for Managing Loaner Assets
Streamline your entire loaner asset process—from easy reservations to smooth checkouts and timely returns—to prevent losses and keep your teams confidently equipped.
The Secret Behind Mastellone's IT Success #shorts #story #itsm
For more information please visit our site at www.invgate.com
Analytics Plus webinar: Run complex IT analyses with no-code machine learning
IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, learn to build and run complex analyses—like outage prediction and escalation probability—without writing a single line of code. Effortlessly build no-code ML models that learn and adapt to your unique IT environment, and gain tailored insights and predictions.
How Digital Employee Experience (DEX) Solves One of IT's Biggest Challenges
The IT departments of companies have never been under so much pressure. With the rise of hybrid work, increasing technological complexity, and the need to maintain productivity and security, tech teams are overwhelmed, reactive, and often invisible in terms of their impact on the business. Amid all this, a new approach is gaining traction among IT leaders seeking efficiency, agility, and user satisfaction: DEX – Digital Employee Experience.
IT Budgeting: Plan Your Hardware Spend With Actual Data
Start planning with data! Budgeting for IT hardware isn't about asking for money; it's about presenting a solid plan. In this video, Matt Beran breaks down how proper Asset Management gives you the data you need to build accurate hardware budgets and avoid costly surprises.
The Smart Way to Find Your IT Solution #shorts #itam
For more information please visit our site at www.invgate.com
Why SaaS Infrastructure Monitoring Is Critical for Modern IT Operations
In today’s cloud-driven world, keeping track of your software services is no longer optional—it’s essential. SaaS infrastructure monitoring helps IT teams keep an eye on the performance, uptime, and health of all cloud-based applications and systems in real time. With businesses relying heavily on remote tools and digital platforms, monitoring your SaaS stack ensures smooth operations and quick issue resolution.
How AI-driven Anomaly Detection Fortifies Compliance in Multi-Cloud Infrastructures
In a multi-cloud environment, each cloud platform brings its unique tech stack to record events, manage services, set up configurations, manage user access and permissions, etc. While this allows you to leverage the best-of-breed services from different cloud vendors, the complexity of this setup makes it challenging to detect and respond to anomalies across clouds in real-time.
Top Automation Use Cases for IT (in End User Computing)
As digital transformation continues to reshape the business landscape, IT teams are under more pressure than ever. Organizations demand faster service, always-on support, and seamless user experiences – all while IT budgets remain stagnant or even shrink. Organizations urgently need solutions that help them keep up without burning out their teams or inflating costs. This is where IT automation becomes essential.
Patch Management Evolution #shorts
Patch Management Evolution Patch management has evolved significantly over the years, starting with early challenges and the introduction of hot fixes for bugs. Eric played a crucial role in addressing security issues, responding to urgent emails about patches. The establishment of Patch Tuesday created a reliable schedule for updates, allowing better planning. The process transitioned from weekly to monthly releases, improving patch quality and minimizing the need for reissues.
Understanding CVSS and Scanner Severity Scores in Vulnerability Management #shorts
Understanding CVSS and Scanner Severity Scores in Vulnerability Management Organizations prioritize remediation of exposures using CVSS and scanner severity scores. These scores emphasize severity over actual risk, which is tied to vulnerabilities that are actively exploited. Research shows that CVSS scores can exaggerate the criticality of vulnerabilities, leading to excessive remediation efforts. This misalignment may cause critical vulnerabilities to be rated as medium risk, leaving them unaddressed in organizations that depend solely on CVSS for prioritization.
Meet the ServiceNow AI Platform
Working smarter shouldn't be so hard. That's why we built everything you need into one platform.
Asset Management vs. Configuration Management: What's the Difference and Why It Matters in IT Operations
In today’s dynamic IT landscape, operations have become increasingly complex, with businesses managing diverse systems, devices, and services. Efficient control over these resources is critical, and that’s where the difference between asset and configuration management becomes essential. While IT asset management tracks physical and digital assets across their lifecycle, configuration management focuses on the relationships and settings of those assets within the IT environment.
The Dos and Don'ts of Successful Software Rollouts
Launching new enterprise software is one of the most strategic—but risk-laden—internal initiatives any organization can undertake. Done right, it accelerates transformation, streamlines operations, and boosts employee productivity. Done wrong, it can paralyze teams, spike IT tickets, and erode employee trust in the tools they’re given and the teams that support them.