Remote monitoring and management (RMM) is the process of tracking, monitoring, and managing endpoints for multiple clients. It is mostly used by managed service providers (MSPs) to provide IT services to organizations who outsource their IT requirements. Two of the basic solutions required to start a MSP business are an RMM tool and a professional services automation (PSA) tool. Choosing the best RMM-PSA combo is a different topic altogether that we’ll leave for another discussion.
IT management has become a department that exists in every business ecosystem, irrespective of verticals. Those who are responsible for taking care of IT management need to work around the clock to secure and maintain servers, computers, smartphones, tablets, iPads, IoT devices, virtual machines, and more. The technician alone is like a modern puppeteer controlling and manipulating all these devices from one, central location in a unified way.
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore how insiders have become the biggest threat to healthcare organizations.