Operations | Monitoring | ITSM | DevOps | Cloud

The "Secret" Angle: The Automation Strategy Behind Morgan Sindall Group's IT Success

Morgan Sindall Group is a leading UK construction and regeneration group with a turnover of over £4.1 billion. The group operates through several specialized divisions: They have leveraged Ivanti's solutions—specifically Ivanti Neurons—to modernize their IT service management (ITSM) and asset management. By integrating these tools, they've been able to automate manual processes, improve visibility across their complex infrastructure, and enhance the digital employee experience for their diverse workforce.

More Results, Less Busywork: The AI Agent that Works for All

Raise the bar for how your IT team operates by going beyond the AI basics. Ivanti’s agentic AI delivers autonomous, goal-oriented support with multi-agent collaboration. Think fewer menial tasks for IT, more opportunities for faster resolutions and elevated employee experience. Discover how Ivanti Neurons AI Self-Service Agent benefits everyone: IT teams: Reduce repetitive work, get AI-powered guidance and spend more time on meaningful projects that power innovation and business outcomes.

Transform IT with Agentic AI: the Dawn of Accelerated, Autonomous Service

The IT service management (ITSM) industry stands at a real inflection point. For decades, service desks have operated on a fundamentally reactive model — employees face problems, submit tickets and wait for human analysts to diagnose, triage and resolve their issues. Automation improved throughput within that model, but it never challenged the model itself.

The Messy Truth About AI Data Management (And What to Do About It)

Data will always be unclean. It's just a matter of degree. I internalized that on day one of my master's program in data science, when a professor warned us that roughly 80% of our time would go to preprocessing and cleaning, not building models. Years later, as Principal Product Manager for AI, ML and Analytics at Ivanti, I've found the guidance holds up remarkably well in practice.

Ticket Taker to Team Leader: Managing an Agentic IT Workforce

The promise of AI in IT service management has been circulating for years. Chatbots that deflect tickets. Virtual agents that answer FAQs. Automation that routes requests. These are useful, but probably not the dream-state you were originally sold. What's different today is the arrival of agentic AI: systems that don't just respond to instructions but reason, act, and adapt across multi-step workflows with real consequences. The question for IT leaders is no longer whether to adopt agentic ITSM.

We're in a Patch Apocalypse. That Means These Three IT Excuses Won't Work Anymore.

On April 7, Anthropic announced that its Claude Mythos Preview model had autonomously identified thousands of high- and critical-severity zero-day vulnerabilities across every major operating system and every major web browser. Over 99% of them were unpatched the day of disclosure. Two weeks later, on April 21, Mozilla said it had used the same model to find and patch 271 vulnerabilities in the latest Firefox release.

Stop Unboxing Forever: The Fastest Way to Onboard Employees with Zero Touch

Stop the Manual Grind: Automate Your Device Provisioning with Ivanti Zero Touch Is your IT team still stuck unboxing and imaging every single device? Your team was hired to innovate, not to manage logistics. It’s time to reclaim your capacity and modernize your deployment process. In this video, we dive into how Ivanti Neurons for MDM (Zero Touch) eliminates the middleman. By shipping devices directly from the vendor to the user, you can bypass the manual imaging process entirely.

From Complex to Simple: How Integrated GRC Transforms Compliance, Risk and ITSM Operations

From Complex to Simple: How Integrated GRC Transforms Compliance, Risk and ITSM Operations Your teams face a complex regulatory landscape, limited visibility across departments and the need to demonstrate audit readiness and risk accountability. But you’re not alone; over half of global risk leaders say regulatory complexity is their biggest headache, while many struggle with siloed vendor data, fragmented controls and manual GRC processes.