Operations | Monitoring | ITSM | DevOps | Cloud

Previous versions of eG Enterprise limited the eG Manager integration to a single ITSM system such as ServiceNow ITSM, Autotask, JIRA or others. This limitation was particularly cumbersome for SaaS and MSP (Managed Service Provider) deployments where each tenant/customer may have had their own preferred ITSM system. Our latest release lifts this restriction. ITSM integration can now be done for a specific Organization, Organizational Unit, or even User.

In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in order to maximize efficiency and minimize IT tickets.

As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve customer service, and increase employee productivity.

Knowledge Management for IT Support Do your IT support initiatives use up a ton of your business’ resources? You are not alone. In fact, HDI found that a single tech support instance can cost your company anywhere from $2.93 to a whopping $49.69. Worse yet, escalated support tickets can cause this cost to triple. Of course, you cannot exactly go without a dedicated IT department and tech support staff.

Recently InfluxData announced SQL support in InfluxDB Cloud, powered by IOx. Users can now use familiar SQL queries to explore and analyze their time series data. The SQL support was introduced along with the usage of Apache Arrow. Apache Arrow is an open source project used as the foundation of InfluxDB’s SQL support. Arrow provides the data representation, storage format, query processing, and network transport layers. Apache Flight SQL provides a method for interacting with Arrow via SQL.

To say that IT professionals have a lot on their plates is an understatement and when managing Microsoft Teams, many feel inundated by Microsoft Teams alerts. Since Microsoft Teams is the ubiquitous platform for communication and collaboration in modern workplaces, optimal Teams performance is critical. Microsoft Teams can experience performance issues that can have a significant impact on productivity.

In today's digital age, businesses are heavily reliant on their online presence. Website downtime or technical glitches can have a significant impact on a business's reputation, customer satisfaction, and revenue. To avoid such situations, it's crucial to have a status page that provides real-time updates on the status of your website.

Full automation makes your Continuous Deployment (CD) faster, seamless and less error prone. For example, triggering the deployment of your Helm Chart when a Docker image is pushed to production. The latest JFrog Artifactory release makes this easy! With a new Custom Webhook feature that enables a direct integration with a variety of services such as Gitlab Pipelines, Jenkins and GitHub Actions.

Custom dashboards are essential tools in the data-driven world for businesses, organizations, and individuals. They provide an interactive and comprehensive representation of data, making it easier to identify trends, patterns, and outliers. Custom dashboards are highly customizable, allowing users to select the most relevant data sources, visualizations, and metrics to meet their specific needs.

ERLANGEN, Germany, and DOUGLAS, Isle of Man, February 21, 2023 – Elektrobit and Canonical today announced EB corbos Linux – built on Ubuntu, an industry first bringing the largest open-source Linux community to automotive software. Available immediately from Elektrobit, the new solution provides OEMs and Tier 1 suppliers with the benefits and flexibility of an open-source operating system for developing electronic control units (ECUs) in software-defined vehicles.