Operations | Monitoring | ITSM | DevOps | Cloud

One of the hot topics from our recent Citrix-focused webinar was the Citrix License Activation Service (LAS). I had the chance to present alongside George Spiers— Citrix Expert and EUC Architect —and we walked through what LAS is, how it works, and what teams should be aware of.

Recent enhancements to eG Enterprise have added functionality to allow you to proactively test your internet speed with synthetic monitoring (“robot” tests that simulate real user activity). Using the new functionality you can proactively monitor internet speeds 24×7 from any location. The performance and quality of an Internet connection plays a major role in any IT environment. Use cases for this new functionality include.

A retail ERP system underwent a vertical scaling operation to support growth from 3,000 to 10,000 stores on AWS. Immediately following the cutover, users experienced widespread HTTP 503 (“Service Unavailable”) errors and checkout failures. Yet, standard performance dashboards indicated a healthy environment.

IT problems happen even in the best architected infrastructure due to configuration changes, failures, upgrades and such. How quickly and effectively you can detect and resolve such problems dictates how efficient your IT operation is. Today, I’ll cover how eG Enterprise helped us troubleshoot a hardware failure (a storage battery failure) that that caused a cascade of failures in a VMware ESXi infrastructure.

Last year it was widely reported that the CA/Browser Forum had voted to significantly reduce the lifespan of SSL/TLS certificates over the next 4 years, with a final lifespan of just 47 days starting in 2029. The first reduction will come into action in a few weeks, on March 15th 2026, accelerating the need for organizations to automate their monitoring and renewal processes around certificate expiry.

The European directives NIS2 (Network and Information Security Directive 2) and Critical Entities Resilience (CER) Directive have rapidly sharpened the conversation around digital resilience. While many organizations initially viewed these directives as an extension of their cybersecurity obligations, it is becoming increasingly clear that much more is at stake. These directives require a strategic transformation in how organizations manage risks, processes, and responsibilities.

For years, Application Management/Maintenance Services (AMS) have been the go-to solution for IT leaders trying to keep their business applications stable and running. The AMS pitch was simple: Hand over your apps to us, and we’ll manage and maintain them for you! And for a long time, that model has delivered promising results. It allows internal teams to focus on innovation while service providers handle the operational heavy lifting.

For many years, uptime and availability have been basic standard measures of server health monitoring. But if a server is up and responding to a ping or HTTP request, does that really mean that all is well? In reality, uptime and availability alone often provide a false sense of security. A server can be technically “up” while being seconds away from a crash, running out of memory, operating with an expired license, or silently failing critical updates.

Digital Employee Experience (DEX) refers to how employees interact with the digital tools, systems, and technologies they use at work-and how those interactions affect their productivity, satisfaction, and overall work experience. DEX encompasses the quality of the digital interactions and services that employees encounter while using workplace technologies. It includes various factors such as application performance, network connectivity, device usability, and overall user satisfaction.

In late 2023, Amazon introduced the ability to deliver AppStream 2.0 using Microsoft Windows Server OS rather than the desktop of the OS. This feature enables IT admins to host multiple end-user sessions on a single AppStream 2.0 instance, helping to make better use of instance resources.