eG Innovations

Iselin, NJ, USA
Aug 3, 2021   |  By Raja Kannan
A few days ago, we hosted a very well received webinar presented by Barry Schiffer (CTP) from eG’s Benelux team and George Spiers, CTP and real-world Citrix Administrator. They covered key questions and workflows, such as: A colleague and I were answering questions during the live webinar, and we received a lot of questions. One of the best things about participating in these webinars is the high quality and breadth of questions that we receive from the attendees.
Jul 30, 2021   |  By Peter Claridge
As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics.
Jul 27, 2021   |  By Abdul Khader
I’ve recently been talking to some of the users of our eG Enterprise monitoring solution and its AIOps-powered root cause analysis platform. Multiple users have mentioned how the usability of the solution has been enhanced considerably by the availability of rich featured mobile apps for iOS and Android platforms.
Jul 23, 2021   |  By Abdul Khader
A Storage Area Network (SAN) is a specialized, high-speed network that provides block-level network access to storage. SANs are typically composed of hosts, switches, storage elements, and storage devices that are interconnected using a variety of technologies, topologies, and protocols. Each computer on the network can access storage on the SAN as if they are local disks connected directly to the computer.
Jul 22, 2021   |  By Rachel Berry
I recently saw a user asking on EUC Slack “is there a Domain controller response time in ?”. Unfortunately for him, his choice of monitoring product doesn’t include such metrics. However, it did make me wonder if Citrix admins are aware of the importance of getting metrics about Domain Controllers, simply because many EUC monitoring tools fail to monitor them.
Jul 13, 2021   |  By Michael Jaggie
Atos needed deep insights into the entire chain of components necessary for a virtual workplace to do its job properly, with a particular emphasis on user experience. This is exactly the kind of requirement that eG Enterprise is built for, which is what prompted Atos to start using the product five years ago. Sietze Vrind, a business manager at Atos says they’ve “never regretted it for a moment.”
Jul 8, 2021   |  By Rachel Berry
In my last blog, I wrote about how to set up Azure Monitor for WVD leveraging a Log Analytics Workspace. In this next installment I’ll cover how you can proceed from this point and add in thresholds on metrics and signals that when crossed will generate alerts which can trigger actions. As with most things in Azure, alerting is essentially PAYG so I will also cover some guidance on how you can start to estimate the costs of monitoring and alerting.
Jul 2, 2021   |  By Kirk Simon
The webinar included a live demonstration of how our eG Enterprise solution provides an end-to-end view of the Citrix deployment including the Citrix ADCs, Delivery Controllers, License servers, Virtual App servers, Virtual Desktops, and other Citrix tiers including WEM, AppLayering, and others. Citrix Cloud is also supported.
Jun 25, 2021   |  By Abdul Khader
ITIL’s definition of a service desk is: “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.” Service desks such as JIRA, Autotask and ServiceNow, often also support multiple IT Service Management (ITSM) activities.
Jun 18, 2021   |  By John Worthington
When we hear the term ‘embedded analytics’, most people think of business intelligence. The concept of embedded analytics refers to the integration of analytic content and capabilities within a business process application. The business benefits of embedding analytics into a business process include increased visibility, more effective strategic planning and accelerated time to value.
Jul 22, 2021   |  By eG Innovations
eG Enterprise is the virtual assistant, who’ll make your life a whole lot easier. Just like Siri and Alexa, eG will proactively monitor your IT & applications. Wouldn’t you want to know what these extra sets of hands can deliver? Watch this short video to know how automatic root-cause diagnosis tech, Citrix service topology views, synthetic & real user monitoring capabilities, and machine learning and auto-baselining tech enable you to be the IT hero among your peers, colleagues, and the management.
Mar 31, 2021   |  By eG Innovations
eG Enterprise is helping customers get total performance visibility in workloads running on Nutanix Virtual Computing Platform
Jan 13, 2021   |  By eG Innovations
eG Innovations has joined the new IGEL Ready program as a technology partner. IGEL Ready opens up the company’s core enterprise software for tech companies like eG Innovations to integrate and validate its products, driving business growth and flexible access to enterprise applications for mutual customers of eG Innovations and IGEL.
Jan 14, 2020   |  By eG Innovations
eG Innovations application performance monitoring solutions simplify and accelerate discovery, diagnosis and resolution of application performance problems in virtual, physical and cloud environments.
Nov 8, 2019   |  By eG Innovations
It’s no secret that Citrix Cloud adoption is growing. As more organizations embark on their Citrix Cloud journey, it’s important to consider a well-thought-out performance strategy. Given the hybrid nature of Citrix Cloud deployments, it is challenging to detect performance bottlenecks. Relying on built-in Citrix tools is not sufficient to troubleshoot performance issues.
Oct 18, 2019   |  By eG Innovations
This video describes how to create and schedule a booklet of multiple reports. (This video is valid for both versions 6.3 and 7).
Oct 18, 2019   |  By eG Innovations
This tutorial walks through the three steps required to create Group Thresholds in the eG solution.
Oct 16, 2019   |  By eG Innovations
Learn how to create a zone in the eG solution and give it a location on a map for monitoring. Use Zones to group your components for easy viewing and associating with a monitor user.
Oct 10, 2019   |  By eG Innovations
This tutorial explains what an Alarm Policy is in the eG software. Policies are set out-of-the box based on industry best practices, but sometimes require small adjustments. Learn how to change the policy for a test in this video.
Oct 2, 2019   |  By eG Innovations
This video will show you how to use the Fix History and Fix Feedback capability of eG Enterprise to create a site-specific knowledgebase.
Dec 17, 2020   |  By eG Innovations
Java-based applications are powering many business-critical IT services today and Java technology is widely used as the middleware on which the business logic of multi-tier infrastructures reside. Since the performance of the Java middleware tier has a significant impact on the performance of the business services it supports, monitoring is a necessity and not a choice.
Jun 8, 2020   |  By eG Innovations
The technology of cloud computing has caught up with virtual desktop infrastructures. Tapping into the agility and flexibility of cloud-hosted infrastructures, Citrix Cloud enables organizations to simplify digital workspace delivery. With many of the critical components of the Citrix delivery infrastructure hosted in the cloud and managed by Citrix, organizations can speed up deployment, lower hardware footprint, increase ROI, simplify IT operations. Despite the many benefits of Citrix Cloud, the performance management challenges still persist, just as they do in traditional on-premises Citrix deployments.
Oct 17, 2018   |  By eG Innovations
Read this white paper by George Spiers, Citrix CTP and EUC Architect, where you will understand the changes in Virtual Apps and Desktops 7.x in detail and what types of monitoring best practices to adopt for ensuring top performance of your virtualized environment and outstanding user experience.
Sep 24, 2018   |  By eG Innovations
One of the toughest problems facing enterprise IT teams today is troubleshooting slow applications. When a user complains of slowness in application access, all hell breaks loose and the blame game begins: app owners, developers and IT ops teams enter into endless war room sessions to figure out what went wrong and where. Have you also been in this situation before?
Sep 1, 2018   |  By eG Innovations
With hundreds of monitoring products being promoted today, navigating the features of different products can be a significant challenge. It's important to 'read between the lines' when looking at marketing literature associated with monitoring tools.
Sep 1, 2018   |  By eG Innovations
Citrix environments incorporate numerous components as well as diverse back-end application elements and user-specific items - all complex variables that can affect the user experience.
Aug 1, 2018   |  By eG Innovations
Business transaction monitoring, a critical aspect of application performance monitoring (APM), is the approach commonly used to identify and diagnose server-side processing slowness in web applications. While it has many benefits, business transaction monitoring has its limits. It stops with identifying of the server-side tier that is causing application slowness and highlights application code-level and database query-level issues.
Aug 1, 2018   |  By eG Innovations
The technology of cloud computing has caught up with virtual desktop infrastructures. Tapping into the agility and flexibility of cloud-hosted infrastructures, Citrix Cloud enables organizations to simplify digital workspace delivery. With many of the critical components of the Citrix delivery infrastructure hosted in the cloud and managed by Citrix, organizations can speed up deployment, lower hardware footprint, increase ROI, simplify IT operations.
Jul 1, 2018   |  By eG Innovations
For years, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure - from desktops to servers, hardware to application code, and network to storage. But, many fail to achieve this as they do not know how to implement a single-pane-of-glass solution.
Jul 1, 2018   |  By eG Innovations
As organizations embark on the journey towards ITSM and DevOps adoption, they need to be aware of how this IT transformation will impact their IT operations and business delivery. 'IT monitoring' plays a crucial role in providing the visibility enterprises need to track all the technology and operational changes, measure performance continuously, baseline the infrastructure, forecast capacity needs, and accelerate IT transformation by delivering real transparency to IT and business stakeholders.

eG Innovations provides IT performance monitoring and digital intelligence solutions that automate and dramatically accelerate the discovery, diagnosis, and resolution of IT performance issues in on-premises, cloud and hybrid environments.

eG Innovations'​ converged application and infrastructure performance monitoring capabilities provide end-to-end visibility of every layer and every tier of the IT infrastructure ‒ from application code to bare metal, user experience to business transactions, network to cloud, and virtualization to storage – all from a single-pane-of-glass solution.

Many of the world’s largest businesses use eG Enterprise to enhance IT service performance, increase operational efficiency, ensure IT effectiveness and deliver on the ROI promise of transformational IT investments across physical, virtual and cloud environments.