Operations | Monitoring | ITSM | DevOps | Cloud

3 Super-Effective Tools to Improve Your Online Customer Experience

Customer experience, or CX, is essentially the overall impression customers form of your business during their various interactions in the buyer’s journey. It plays a deciding role in their likelihood of not just an immediate purchase but in their decision to remain loyal to your company and recommend you to others. For today’s tech-savvy customers, the experience that they get while doing business with your brand is just as important as the quality of your products, if not more.

Instrumenting a .NET web API using OpenTelemetry, Tempo, and Grafana Cloud

OpenTelemetry is a CNCF project that standardizes observability (logs, metrics, and traces) across many languages and tools. Today we will look at how we can use the OpenTelemetry .NET library to instrument a .NET 5.0 web API, to offload traces to Tempo and logs to Loki in Grafana Cloud. Grafana Cloud now has a free plan. Set up your account and follow along!

Reducing Supply Chain Attack Surface through SaaS

We’ve all been watching closely as the Solarwinds hack, known as SUNBURST, gets its due analysis. This attack was sophisticated and rightfully should concern any company. Companies are now — or should be — considering not only what products they are using but to what attack vectors those products are exposed that unduly extend attack surfaces. Solarwinds makes great products — I’ve used them for years.

cf-remote is now available via pip

cf-remote is a tool for downloading and installing/deploying CFEngine. It automates a lot of the things you have to do before CFEngine is actually installed on your infrastructure, such as provisioning cloud instances, downloading CFEngine installers, copying them to remote hosts and installing / bootstrapping. To make it as easy as possible to get started with cf-remote and CFEngine, it is now available on pypi.

Security vs. Compliance: What's the difference?

The first two posts in our compliance blog series focused on managing compliance through automation. In this third post, we take a step back to explore a more foundational — but no less important — topic: What’s the difference between compliance and security? Is compliant infrastructure secure infrastructure? People often talk about compliance and security as though they’re one and the same.

End-to-End Network Monitoring: Critical KPIs to Track

The IT network stays at the foundation of all the operations and data transfers within your business. Unreliable network or problems with the network performance may have a severe impact on your business. Running a business requires a robust and secure network, that managed effectively to meet all the necessary performance and security goals. The standard network monitoring is not enough in the digital transformation era.

How to Use Quarkus With Micrometer Metrics to Monitor Microservice Pipeline

At LogicMonitor, we deal primarily with large quantities of time series data. Our backend infrastructure processes billions of metrics, events, and configurations daily. In previous blogs, we discussed our transition from monolith to microservice. We also explained why we chose Quarkus as our microservices framework for our Java-based microservices. In this blog we will cover.