Operations | Monitoring | ITSM | DevOps | Cloud

How can I convert SCOM alerts into actionable ServiceNow Incidents?

Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.

A quick guide to reputational risk

When it comes to reputational risk, a reactive approach is generally taken by organizations, with efforts focused on handling threats to their business they are already aware of. As much as this enables short term damage limitation, it may not be enough to manage and protect your risk in the long term. Instead, a more proactive approach is key to success.

Martello iQ and Azure Monitor, How Do the Two Products Compare?

Microsoft Monitoring health and usage information is a critical maintenance task for any site or application, whether it’s running in your on-premises datacenter, hybrid or public cloud environment, or hosted environment. Today’s challenge is that enterprises still require end-to-end monitoring insights of their running (and not running) application workloads, while also knowing that they are losing ground on the physical characteristics of managing their own datacenters.

Shared Services Teams Need to Focus on Customer Service Too

Companies deploy shared services teams to centralize and consolidate operations of multiple units. These teams can help sales, marketing, finance, legal, and other groups and each department is their customer. There are also shared services groups that are available to service many with few people, such as global marketing supporting field marketing or sales engineering with global sales. Most times this is done via e-mail with several people on :CC, spreadsheets, or not at all.

Reinvigorate the Service Desk With User-Focused Strategies in 2021

When we look back on this rollercoaster of a year that was 2020, we’ve all faced some of the most unforgettable, challenging, and transformative experiences of our lives—and many of them are going to shape how we plan for the future. For businesses that had to discover new ways to keep operating, they’re revisiting derailed 2020 plans for the new year with detailed strategies to handle the unexpected.

The Role of IT Monitoring in Ensuring Good Citrix Work From Home (WFH) Experience

Many of the world’s largest businesses use eG Innovations’ ​solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. But what role will they play in the future of work? And how are Citrix and eG working together?

How CloudZero Built an Engineering Culture of Cost Autonomy

As a cloud cost intelligence company, we often like to say “every line of code is a buying decision”. If you’re running on AWS or one of the other big cloud providers, you know that a simple decision about how to architect an application can have a significant impact on your future cost of goods sold (COGS). However, in my experience, many engineering teams don’t discuss cost — at least not until it’s already become a problem.

Statuspal vs Atlassian Statuspage

So you’re getting flooded by customer’s emails and phone calls whenever an incident arises in your business? It’s time to setup your very own status page! You might be thinking that there are so many options and you’ve probably heard of Atlassian’s Statuspage so now you want to make sure you pick the best status page provider. Well, you’re in the right place! Here are 5 reasons why you should pick Statuspal over Atlassian’s Statuspage.

Top MSP Trends to Look out For in 2021

Unlike the previous year, more managed service providers (MSPs) are embracing digitalization in 2021. Many organizations have adopted a remote-first mentality and are investing in technologies that are strategically aligned with this new way of life. Despite the 3.2 percent decline in IT spending in 2020, Gartner projects that spending will surge and reach $3.9 trillion worldwide in 2021. More IT organizations are investing in enterprise software as remote work becomes essential.

What Is Cloud Networking?

The future is bright for the cloud. In 2019, 90% of companies were already in the cloud and this impressive amount is expected to jump another 4% in 2021. And it gets even more interesting. By 2024, more than 45% of IT spending will edge out legacy networks and replace them with the cloud. As this reality unfolds, the result will be a long-term change in enterprise IT and supplier landscapes. It also means that knowing the cloud is part of the new normal of IT. What’s helping to drive these trends?