SIGNL4 Integration with Checkmk
Enhance your Checkmk experience with reliable mobile alerting via push, SMS and voice calls. Including features like escalation, duty scheduling, team collaboration and 2-way ticket updates.
Operations | Monitoring | ITSM | DevOps | Cloud
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
The Domino Effect of Outages with Nuno Tomás, Founder of isDown.app
Humans of Reliability: Keeping systems up and the lights on isn’t just about technology—it’s about the people behind it. In this episode, we’re thrilled to chat with Nuno Tomas, founder of Isdown.app, a vendor outage monitoring tool transforming how teams handle third-party incidents. Nuno shares his journey from software engineer to entrepreneur, the pivotal 4 a.m. moment that inspired Isdown, and the challenges of balancing startup life with family. We dive into the complexities of incident communication, how to tackle alert fatigue, and why transparency is key to building trust in SaaS.
5 IT Myths That Are Costing You Time and Money
In the fast-paced world of IT operations, myths often masquerade as truths, leading organizations down inefficient and costly paths. Let’s look at five of the most pervasive myths and explore why modern solutions like PagerDuty Operations Cloud are essential for thriving in today’s complex IT environments. Myth 1: Kubernetes is self-healing, and no other tools are required. The Reality: While Kubernetes is often touted as a self-healing platform, this is only partially true.
Accelerate incident triage with AI-Powered Event Management
IT Operations teams must detect and address incidents quickly to ensure efficient operations and reliable IT infrastructures. As organizations grow and scale their service offerings, their IT environments inevitably become more complex. Filtering through alerts becomes increasingly challenging due to excessive noise and a lack of end-to-end visibility. As a result, IT operations teams are forced to escalate issues more frequently.
Building an AI incident responder
Join us for a deep dive into how incident.io is leveraging AI to build an intelligent incident investigator. Our guests, Ed and Lawrence, share insights on building AI-powered investigations that help teams to leverage huge amounts of data and signals to respond faster and more effectively.
ServiceNow Integration Now Generally Available (Plus, Inbound Field Mapping)
We’re thrilled to announce that our ServiceNow integration is now generally available (GA). For enterprises that rely on ServiceNow to power their ITSM, this integration creates a seamless bridge between engineers responding to incidents in FireHydrant and the broader organization. At FireHydrant, we are committed to delivering enterprise-grade solutions that go beyond the basics.
Ask the Expert: Heath Newburn on Balancing Innovation, Compliance and Resilience in Financial Services
Financial entities face increasing complexity in digital operations, making resilience, compliance, and incident management more critical than ever. Heath Newburn, PagerDuty’s Global Field CTO, shares his expertise on tackling these challenges, balancing innovation with compliance, and building operational resilience for lasting success. What are the top challenges that you hear from IT leaders in regulated industries like financial services?
Overhauling PagerDuty's data model: a better way to route alerts
Since its launch in 2009, PagerDuty has been the go-to tool for organizations looking for a reliable paging and on-call management system. It’s been the operational backbone for anyone running an ‘always-on’ service, and it’s done the job well. Ask anyone about the product, and you’re all-but-guaranteed to hear the phrase “it’s incredibly reliable.” I agree. But reliability isn’t everything.
11 DevSecOps Benefits & Value to Your Business
Data security and DevSecOps should be top priorities for every business, but some of us may fear the complexities of implementation. Many organizations are still shelving security concerns in favor of quick IT upgrades and software development. Security is no longer optional. Changes to the laws that govern the collection and use of personal information have forced many to prioritize security sooner rather than later.
Managing IT operations during a crisis
As work environments for entire industries continue to evolve between on-site, remote, and hybrid models, the performance of IT operations (ITOps) teams is more critical than ever. If you need proof, just remember the global impact of the CloudStrike outage. Operations teams must monitor, triage, communicate, and manage incidents 24×7 across all services. SaaS, legacy on-premises, and homegrown tools and systems are all stretching to meet business demand. Customer expectations are ever-increasing.