SIGNL4

Potsdam, Germany
2017
  |  By Matt
Alert fatigue is a serious issue that affects numerous professions, e.g. in IT or healthcare. It can lead to neglecting critical events and delaying response times. Responders need to continuously monitor their systems and applications to avert possible downtime and keep operations running smoothly. However a high number of incoming alerts inundating these teams can make them less responsive. The ramifications of such disregard can severely affect the efficiency and dependability of response teams.
  |  By Matt
Incident response is the process of responding to and managing the aftermath of a security breach or cyber attack. It involves a systematic approach to identifying, containing, and mitigating the consequences of an incident in IT, OT or Cybersecurity, with the goal of minimizing the impact on the organization and its stakeholders. It is often exclusively related to Cybersecurity.
  |  By Matt
Terms like ‘event’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How does ITIL (Information Technology Infrastructure Library) define an event? ITIL links events and notifications directly by saying.
  |  By Matt
Terms like ‘alert’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How is an alert defined? Some define alerts as events that meet a certain thresh-hold, have a specific relevance (as in ITIL – events of warning/alert type) or require action.
  |  By Matt
Terms like ‘incident’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How is an incident defined?
  |  By patrick
In the dynamic realm of IT, every alert is a crucial piece of information. As an IT technician, I often found myself lost in the complexity of third-party alerts, grappling with deep-level tech details that felt like a maze. I lost valuable time trying to decipher an alert and got frustrated over missing important details.
  |  By emily
In the world of IT monitoring and IoT systems, it is crucial to alert users promptly and reliably about critical issues. Whether it’s about security and ongoing systems at the workplace, in public facilities, or other places, the way in which alarm notifications are delivered can make the difference between chaos and an organized response in an emergency.
  |  By Ronald
Of course, one expects an alerting solution to be reliable. This is important because a missed alert can have a significant impact on the business. It is about IT uptime, disruptions in production or other critical system conditions. Business processes, production workflows and therefore money, the reputation of the company or even the health of the employees are at stake. But what does reliable alerting actually mean and how is it achieved?
  |  By emily
As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when not at their desk. If you are using ConnectWise to manage your service tickets – here is some great addition to help with your after hours alerting.
  |  By emily
Once upon a time, in the bustling city of DataVille, lived a team of dedicated IT professionals tirelessly working to maintain the city’s digital heartbeat. Their mission was to ensure the smooth operation of their city’s digital infrastructure, which was not limited to the daytime operations but extended beyond business hours. They were the unsung heroes, the guardians of the city’s data. Their tool of choice? Grafana, a powerful open-source platform for observability.
  |  By SIGNL4
Reach out to your on-call service teams instantly and on-the-go. Stop calling and use SIGNL4's one-click alerting via mobile app-push, text & voice calls. This videos shows how to use SIGNL4 to manually send alerts out to your team using the SIGNL4 webportal and mobile app.
  |  By SIGNL4
Enhance your TOPdesk experience with reliable mobile alerting via push, SMS and voice calls. Including features like escalation, duty scheduling, team collaboration and ticket updates.
  |  By SIGNL4
A short demo video on how to Export your SIGNL4 Schedule and import it into your personal calendar to help keep track of your scheduled shifts.
  |  By SIGNL4
The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on routing incoming calls to your on-duty personnel. This video is packed with helpful tips to help you get the most out of your account.
  |  By SIGNL4
A short demo video on how to add After Hours Alerting with SIGNL4 to your ConnectWise PSA. We show you the complete workflow and what to keep in mind for seamless connectivity and targeted mobile alerting including duty scheduling for your teams.
  |  By SIGNL4
The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on escalating alerts both manually and automatically inside of SIGNL4. This video is packed with helpful tips to help you get the most out of your account.
  |  By SIGNL4
A quick video showcasing the power of SIGNL4's new distribution rules and how they can be utilized to help you ensure the right information is going to the right people at the right time.
  |  By SIGNL4
The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on receiving alerts and all of the options available inside of your SIGNL4 alerts. This video is packed with helpful tips to help you get the most out of your account.
  |  By SIGNL4
The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on sending alerts to the right users via distribution rules. Learn how to create a distribution rules and to route alerts to different teams using criteria included in the events. This video is packed with helpful tips to help you get the most out of your account.
  |  By SIGNL4
The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Todays video focuses on Scheduling users for duty shifts. Learn how to create an app inside of Signl4 to receive events from third party systems. Learn how to create an app and then receive events from those apps to create alerts. This video is packed with helpful tips to help you get the most out of your account.

SIGNL4 is an out-of-the-box cloud solution that enables operations and business teams to respond faster and more effectively to critical alerts, major incidents and urgent service requests.

SIGNL4 reliably delivers the right information to the right people at the right time – anywhere. It notifies active staff on duty through targeted and persistent mobile push, text and voicecalls with acknowledgement, tracking and escalation. SIGNL4 enables technical systems in IoT, on the shop floor and in hundred other areas to connect and communicate with the right people.

When minutes or even seconds matter:

  • Reliable Alerting: Reliably deliver alerts and work items via push, text and voice calls with tracking and acknowledgement.
  • Escalate Automatically: Escalate alerts automatically to managers in case of no response.
  • Manage Shifts and On-Call Duty: Schedule shifts and on-call duty in your browser plus ad-hoc duty management from the mobile app. Routes alerts to the right people at the right time.
  • Integrate Any System: Integrate with any system and consolidate events and alerts from multiple sources in IT, IoT, manufacturing, etc.
  • Track And Report: Track alerts, acknowledgement, annotations and resolution. Download CSV reports.

Operational Excellence in Critical Ops.