SIGNL4

Potsdam, Germany
2017
Sep 14, 2021   |  By René
Yippie! Our September update adds live call routing as well as a voice mailbox with notification feature to SIGNL4. All details can be found in this article.
Sep 9, 2021   |  By Ronald
In the SIGNL4 web portal you can manually export historic alert reports as.csv files. In some cases it might be useful to export alert data programmatically. For example you can forward all alerts including specific parameters to InfluxDB and show the alert history in Grafana to recognize peaks, trends and abnormalities over time. You can even use AIOps to recognize certain trends automatically. By using the SIGNL4 REST API it is possible to export alert data automatically.
Sep 8, 2021   |  By emily
What do IT security, production monitoring and technical field service have in common? In all scenarios there is need to notify the right people immediately in the event of technical malfunctions, urgent maintenance requests or emergencies to resolve the incident quickly and efficiently.
Aug 31, 2021   |  By emily
We would like to thank our loyal customers for the numerous reviews of SIGNL4! We are excited that you share your opinion on various rating platforms with other people and support us.
Jul 7, 2021   |  By René
The time has come! Users in SIGNL4 can now be a member of multiple teams. This allows for staff to be on duty in multiple groups or departments in parallel and to receive related alert notifications for incidents that occur in the different teams. In addition, you can now also send Signls to multiple teams. All details are available in this article.
Jul 5, 2021   |  By Ronald
SIGNL4 offers powerful duty scheduling for routing alerts to the right people at the right time. In some cases, customers use other tools as leading system for duty scheduling, e.g. SAP, Excel, etc. Here we describe how to import duty schedules from .csv files. If you use other tools or other formats you can first export your scheduled into a .csv file and proceed from there.
Apr 22, 2021   |  By Matt
A good alerting strategy is an important prerequisite for successful operations management and the availability of mission-critical systems. But also for employee satisfaction. It’s not just about sending out alerts upon critical conditions, problems and failures at all, but more importantly, about how it is done. Here are the 5 most typical mistakes, their consequences and how to avoid them.
Apr 15, 2021   |  By Ronald
In buildings today, there are numerous systems that require regular maintenance or that need attention as quickly as possible if problems are detected. This applies, for example, to heating systems, air conditioning, cooling, ventilation, elevators or fire alarm systems. Modern facility management systems are able to reliably monitor such systems.
Apr 7, 2021   |  By Matt
Event and alert filtering matters because alert fatigue is one of the most crucial issues in alerting and alert management. SIGNL4 implements a lightweight and effective way of filtering events. The overall process is based on alert categories. Alert categories are applied using a keyword search across the entire payload of incoming third-party events. But assigning alert categories, e.g. for alert augmentation, is not filtering.
Mar 23, 2021   |  By Ronald
When you send alerts, work orders or service requests to your workers in the field, on the shop floor or campus it is essential to provide them with all relevant information necessary to solve the task. This prevents misunderstandings, avoids waste work, time for searching information and thus increases productivity and facilities an effective, timely incident resolution.
Sep 13, 2021   |  By SIGNL4
Incident alerting and maintenance calls with SIGNL4 in manufacturing and in the smart factory. Reduce unexpected downtime and shorten mean-time-to-repair
Aug 20, 2021   |  By SIGNL4
Creating and Using the new Multi-Teams features inside of Signl4
Jun 25, 2021   |  By SIGNL4
How SIGNL4 and its mobile alerting app streamline on-call duty in 24/7 IT operations and prevents alert fatigue
Jun 23, 2021   |  By SIGNL4
With SIGNL4 your on-call teams and field services engineers will never miss a critical ticket. And they won't suffer alert fatigue, either. SIGNL4 adds reliable mobile alerting by push, text and voice call, event filtering, duty scheduling and much more to ConnectWise within a few minutes.
Apr 21, 2021   |  By SIGNL4
A brief introduction to the new Dark Mode inside of Enterprise Alert 9.
Apr 12, 2021   |  By SIGNL4
How to use Enterprise Alert to automatically create tickets inside of Service Now.
Mar 26, 2021   |  By SIGNL4
How to Dynamically assign teams inside of Enterprise Alert using parameters from a third party system.
Mar 16, 2021   |  By SIGNL4
How to add critical mobile alerting to Checkmk with SIGNL4. Ronald explains how to implement a 2-way integration of SIGNL4 with Checkmk. A SIGNL4 connector is now a part of Checkmk 2.0
Mar 16, 2021   |  By SIGNL4
How the flexible planning of on-call duties, services and shifts in SIGNL4 works with the help of a few mouse clicks
Feb 4, 2021   |  By SIGNL4
A brief walkthrough of setting up a 2 way connection between the ConnectWise Manage app and the Signl4 Mobile alerting app.

SIGNL4 is an out-of-the-box cloud solution that enables operations and business teams to respond faster and more effectively to critical alerts, major incidents and urgent service requests.

SIGNL4 reliably delivers the right information to the right people at the right time – anywhere. It notifies active staff on duty through targeted and persistent mobile push, text and voicecalls with acknowledgement, tracking and escalation. SIGNL4 enables technical systems in IoT, on the shop floor and in hundred other areas to connect and communicate with the right people.

When minutes or even seconds matter:

  • Reliable Alerting: Reliably deliver alerts and work items via push, text and voice calls with tracking and acknowledgement.
  • Escalate Automatically: Escalate alerts automatically to managers in case of no response.
  • Manage Shifts and On-Call Duty: Schedule shifts and on-call duty in your browser plus ad-hoc duty management from the mobile app. Routes alerts to the right people at the right time.
  • Integrate Any System: Integrate with any system and consolidate events and alerts from multiple sources in IT, IoT, manufacturing, etc.
  • Track And Report: Track alerts, acknowledgement, annotations and resolution. Download CSV reports.

Operational Excellence in Critical Ops.