Potsdam, Germany
Apr 7, 2021   |  By Matt
Event and alert filtering matters because alert fatigue is one of the most crucial issues in alerting and alert management. SIGNL4 implements a lightweight and effective way of filtering events. The overall process is based on alert categories. Alert categories are applied using a keyword search across the entire payload of incoming third-party events. But assigning alert categories, e.g. for alert augmentation, is not filtering.
Mar 23, 2021   |  By Ronald
When you send alerts, work orders or service requests to your workers in the field, on the shop floor or campus it is essential to provide them with all relevant information necessary to solve the task. This prevents misunderstandings, avoids waste work, time for searching information and thus increases productivity and facilities an effective, timely incident resolution.
Feb 16, 2021   |  By René
With our February 2021 update, we have added more features to our account management portal. We’ve now added a copy mode to the duty and shift calendar providing an even better shift and duty scheduling experience. You can now also monitor your personal profile and change your password in the account portal. We have now also added 2-way integration capabilities for ServiceNow and Checkmk.
Jan 12, 2021   |  By René
SIGNL4 now includes a new app for connecting to ConnectWise Manage (“Manage”). This makes 2-way integration with Manage a breeze, and responding to service desk tickets can now be done conveniently via mobile app in SIGNL4. This blog article has all the important details.
Jan 4, 2021   |  By Ronald
You have a web site, app, online shop, or SaaS offering? Then you have plenty of user actions. That can be visiting a certain page, signing up for a service or canceling a subscription. Wouldn’t it be great to know in real time when an important customer action takes place? This would allow you sales, customer service or technical teams to act immediately no matter where they are.
Dec 16, 2020   |  By René
Our December update lets it rip once again: From now on, you can create and manage multiple teams in your SIGNL4 subscription. For this purpose, we have also added a new user role and enhanced our web app. This makes it much easier to centrally manage multiple departments in your organization. Creating, setting up and supporting these departments or teams thus becomes a breeze. All details can be found in this blog article.
Oct 14, 2020   |  By René
Our October update brings the long-awaited mute-overwrite on iPhone (‘critical alerts’). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are introduced below – enjoy.
Oct 9, 2020   |  By Matt
Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are still open or unresolved and other related items. Such knowledge has a significant impact on a timely or even proactive response, for instance if issues re-surface.
Oct 5, 2020   |  By Matt
If you are still handing over a shared on-call duty phone or pager (sometimes called ‘operations phone’), it is time to rethink your process. The Covid19-induced new normal has a dramatic impact on our work live and social behavior. We work from home and that is especially true for the IT workforce. We meet with less people and limit our social network to relatives and close friends.
Sep 16, 2020   |  By René
Our September update provides you with self-service API key management from the SIGNL4 web portal. Finally, you can fully exploit our comprehensive REST API. We also improved management of outbound webhook which can update your systems with any information on Signl handling. It is now possible to manage API keys for the SIGNL4 API in the SIGNL4 account portal. Click on the “Developer” menu item to manage API keys. Keys issued here can then be used to call SIGNL4 REST API functions.
Mar 16, 2021   |  By SIGNL4
How to add critical mobile alerting to Checkmk with SIGNL4. Ronald explains how to implement a 2-way integration of SIGNL4 with Checkmk. A SIGNL4 connector is now a part of Checkmk 2.0
Mar 16, 2021   |  By SIGNL4
How the flexible planning of on-call duties, services and shifts in SIGNL4 works with the help of a few mouse clicks
Feb 4, 2021   |  By SIGNL4
A brief walkthrough of setting up a 2 way connection between the ConnectWise Manage app and the Signl4 Mobile alerting app.
Jan 19, 2021   |  By SIGNL4
Creating and Using the new Teams features inside of Signl4
Jan 4, 2021   |  By SIGNL4
Creating and Using the new Teams features inside of Signl4
Nov 10, 2020   |  By SIGNL4
How to manage and use alert categories in SIGNL4
Jun 30, 2020   |  By SIGNL4
Creating 2 way integration with Micro Focus Service Management Automation X (SMAX) and Signl4
Jun 29, 2020   |  By SIGNL4
This short 5 min video with highlight how SIGNL4 can help you filter through the noise and only receive alerts that are the most important to you.
Jun 19, 2020   |  By SIGNL4
How to alert with SIGNL4 via push, SMS and call from Zabbix. Including status updates with 2-way integration. Mobile app for Zabbix.
Apr 15, 2020   |  By SIGNL4
How to use the emergency alert feature of SIGNL4 to reach your entire team in an instance

SIGNL4 is an out-of-the-box cloud solution that enables operations and business teams to respond faster and more effectively to critical alerts, major incidents and urgent service requests.

SIGNL4 reliably delivers the right information to the right people at the right time – anywhere. It notifies active staff on duty through targeted and persistent mobile push, text and voicecalls with acknowledgement, tracking and escalation. SIGNL4 enables technical systems in IoT, on the shop floor and in hundred other areas to connect and communicate with the right people.

When minutes or even seconds matter:

  • Reliable Alerting: Reliably deliver alerts and work items via push, text and voice calls with tracking and acknowledgement.
  • Escalate Automatically: Escalate alerts automatically to managers in case of no response.
  • Manage Shifts and On-Call Duty: Schedule shifts and on-call duty in your browser plus ad-hoc duty management from the mobile app. Routes alerts to the right people at the right time.
  • Integrate Any System: Integrate with any system and consolidate events and alerts from multiple sources in IT, IoT, manufacturing, etc.
  • Track And Report: Track alerts, acknowledgement, annotations and resolution. Download CSV reports.

Operational Excellence in Critical Ops.