Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Alertops Vs Jira Service Management: Why pay for ITSM when all you need is on-call and alerting?

When an incident happens—your systems go down, a critical service fails, or your end users start flooding support channels—what you need is fast, reliable alerting and an on-call team that can respond immediately. But if you’re using Jira Service Management (JSM) for this, chances are you’re paying for a lot more than just that.

Opsgenie vs JSM vs AlertOps: Do you need a full-stacked ITSM platform or just alerting?

If you’ve been relying on Opsgenie for real-time incident alerts and on-call scheduling, you’ve likely seen the writing on the wall: Opsgenie is being absorbed into Jira Service Management (JSM). For some teams, that may sound like a logical step forward. But for others, it poses a much more critical question.

How BigPanda maximizes the value of Event Intelligence Solutions

Gartner recently released their 2025 Market Guide for Event Intelligence Solutions, and BigPanda was thrilled to be named as a Representative Vendor in this report. “Event intelligence solutions (EISs) apply AI to augment, accelerate, and automate responses to signals or events detected from digital services.

From Opsgenie to PagerDuty: Four Upgrades Worth The Switch

Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially on maintenance mode – no new features, no innovation, no future – Opsgenie customers have an important choice to make: settle for basic ‘good enough’ capabilities baked into Atlassian’s JSM, or upgrade to a purpose-built platform that takes incident management seriously.

Going beyond MTTx and measuring "good" incident management

Going beyond MTTx and measuring “good” incident management We’ve chatted with hundreds of engineering teams, and a pattern keeps popping up: everyone’s tracking MTTX metrics—MTTR, MTTA, MTT-whatever—but when you ask, “Cool, so what are you doing with that?” …you get blank stares. And honestly, fair enough. Time-based metrics are easy.

Feature Spotlight - Broadcast Groups

While on-call groups are the perfect solution when you need the right person at the right time to solve a specific problem, there are times when you need to notify everybody all at once. Whether you’re sending an informational message about some upcoming maintenance or an emergency notification about an issue that could affect an entire office, broadcast groups enable you to notify large groups of people at the same time. They can contain more members than on-call groups because there’s no rotation or escalation schedule to work out.

How Motive achieves 99.99% reliability with Rootly

In the high-stakes world of fleet management, reliability isn’t a nice-to-have—it’s a necessity. That’s why Motive has invested heavily in tools and processes to ensure its systems run smoothly for over 150,000 customers and more than a million vehicles. At the center of its ability to deliver 99.99% uptime at scale is Rootly.

Are AI and Platforms Making SRE Obsolete? With Kaspar von Grünberg, Humanitec's CEO

Last year, over 89% of companies claimed to have adopted platform engineering. And, in the past month, LLMs have been disrupting how we think about software development. In this context, Kaspar, asks if the role of Site Reliability Engineers is being obsolete as we know it. Kaspar argues that while SREs aren’t going anywhere, their responsibilities are evolving—fast. We talk about.

Zendesk outage: A case for proactive monitoring and faster incident response

On March 20, 2025, starting at 15:43 AM UTC, Zendesk users globally encountered 503 “Service Unavailable” errors and 5xx server-side issues, disrupting access to critical support tools and communication channels. While immediate mitigations stabilized core services, intermittent issues continued for over 24 hours, underscoring the complexity of multi-pod infrastructure failures.