Operations | Monitoring | ITSM | DevOps | Cloud

Hopefully by now you’re taken your first sip of Elastic RUM, or real user monitoring, and see the power of searching through traces and the User Experience metrics to gain insights into how users actually use and experience your application. One issue you may have experienced is the challenge of finding the source of errors for minified JavaScript files.

Staying in control of your users’ digital experience and their level of satisfaction is the most important thing you can do as a software-based business. Yet, that’s impossible to do without a monitoring strategy and tools that enable you to visualize how customers interact with your app or website from their perspective.

At Catchpoint, we release new features approximately seven times annually. Catchpoint’s previous release, Andante, includes a variety of updates and new features, including a powerful new smartboard redesigned to be more intuitive and help our users find solutions faster, additional metrics to strengthen our unique RUM solution, and the ability to generate alerts for workforce experience based on issues your Digital Experience Score identifies.

As a principal engineer on the Splunk Real User Monitoring (RUM) team who is responsible for measuring and monitoring our service-level agreements (SLAs) and service-level objectives (SLOs), I depend on observability to measure, visualize and troubleshoot our services. Our key SLA is to guarantee that our services are available and accessible 99.9% of the time.