Office 365 Digital Experience Monitoring (DEM) should be critical to every enterprise. Why? It’s pretty clear that Microsoft Office 365 is winning it all when it comes to collaboration suites with more innovation, polish and features than other platforms.
Digital Experience Monitoring (DEM) is a growing practice within IT organizations that provides insight into the factors that make up the overall application User Experience (UX). As systems become more complex, as cloud adoption continues to grow, and IT loses direct control of infrastructure, it becomes both more difficult and more important to capture the overall end-user experience.
Microsoft Teams had an outage yesterday, on February 3rd 2020, for a few hours, and apparently it was due to an expired TLS / SSL certificate. The Internet erupted in delight over this for some reason with lots of coverage everywhere. Slack and MS Teams usually do garner more attention when they experience unfortunate outages most likely due to their rivalry. Apparently, because this was an expired certificate it gave everyone a reason to write “Oops” and other similar quips.
Another one in the books, 2019 is past and it went by fast. In this post, we’ll summarize events and accomplishments for the year and give a peek as to what’s in store for 2020.
Microsoft 365 including Office 365 has been suffering repeated outages over the past few days. Between Tuesday November 19th and Thursday November 21 2019 (so far), there have been repeated outages, timeouts and problems with SharePoint, OneDrive and various parts of Azure AD (AAD). Exoprise customers, of course, have known about these Microsoft 365 outages well in advance of getting notifications from Microsoft.
Exoprise recently added support for monitoring OneDrive and SharePoint using OAuth credentials in addition to full experience monitoring via headless browsers. Now, with full support for OAuth and the Microsoft Graph API, you can choose whether you want to monitor the real browser-based experience and performance or if you don’t want to share credentials and just want to monitor via the Graph API.
Team Exoprise had another fantastic show in Orlando last week at Microsoft Ignite 2019. We showed off our latest Teams Audio/Video Conferencing Sensor and a significant upgrade to Exoprise Service Watch including new capabilities to analyze Single-Page Apps (SPAs) which are quite common to modern SaaS applications.
Exoprise Service Watch, our real-user monitoring (RUM) product, recently improved support for monitoring Single-Page Apps (SPAs) which have become the foundation for many Software-as-a-Service applications like GSuite, Salesforce Lightening, or Microsoft’s Outlook Web Access. SPAs have unique requirements when it comes to capturing and monitoring end-user experience especially through different network configurations, proxies, firewalls and branch office users.
When it comes to Application Performance Management (APM), there are two main technologies used to measure end-user perspective performance: synthetic monitoring (STM) and real user monitoring (RUM). We’ll discuss the pros and cons of each of the technologies especially related to monitoring third-party apps. Third-party apps like Office 365 and GSuite are experiencing a surge of growth for mission-critical purposes within business.
Exoprise released its long awaited Teams Audio Video Conferencing sensor. This sensor fully tests Audio/Video end-to-end capacity, throughput, and network performance through the actual underlying Microsoft Teams and Azure infrastructure. The Teams AV sensor provides deep insight into a network’s capability to handle the Teams/Skype Unified Communications (UC) platform.