Operations | Monitoring | ITSM | DevOps | Cloud

Exoprise

Digital Experience Monitoring for macOS

In this overview video, we'll be walking you through Service Watch Desktop for macOS. We'll cover the benefits of utilizing Service Watch for macOS and the configuration and deployment process. We'll then review the data being collected by Service Watch and some additional functionality in Active Tests, Device Groups, and Alarms.
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Branch Office Monitoring With EUEM

The modern workforce has become increasingly remote and distributed, necessitating the need for monitoring solutions to ensure optimal performance in branch offices. Employee Experience Monitoring or Digital experience monitoring (DEM) has emerged as the critical tool for IT teams and businesses to address the challenges associated with remote work environments. This article combines two informative pieces to provide a comprehensive guide on how to monitor remote branch offices using DEM.

ConnectWise PSA and Exoprise Integration

With the increase in customers utilizing ConnectWise PSA (professional services automation) as their ticketing system, Exoprise has launched a new ConnectWise PSA integration. This integration, available for both Internal IT and Managed Service Providers (MSPs), enables automated ticket creation and resolution for Microsoft 365, cloud, UC and SaaS outage events into ConnectWise. Any network related event can be monitored and raised into ConnectWise in real-time.

Troubleshoot WiFi and Wireless Networking Issues Everywhere

In today’s varied workspace dynamics, wireless networking issues can greatly impact user experience and productivity. Whether it’s slow download speeds, poor wireless coverage, connectivity, or collaboration problems during virtual meetings, wireless troubleshooting is crucial to ensuring remote and office productivity.
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Maximizing ROI with Synthetic and Real-User Monitoring

Today's dynamic business landscape challenges organizations to find ways to optimize their investment and streamline their budgets. With the increasing prominence of remote work and user experience playing a pivotal role in productivity, obtaining a high return on investment (ROI) has become more critical than ever. This article explores how Exoprise's synthetic sensors (Cloudready) and Real User Monitoring (RUM via Service Watch) offer valuable insights that can help drive ROI and enhance digital experience monitoring for businesses.

Effective Monitoring for VPN Gateways

As the use of VPNs (Virtual Private Networks) becomes increasingly prevalent, ensuring their efficient, speedy, and reliable performance is crucial. Synthetic monitoring allows organizations to create simulated scenarios to evaluate and measure VPN performance, enabling them to optimize user experience and troubleshoot any issues that may arise. Exoprise provides a suite of products which work together for highly effective VPN performance gains.

Solve UC Problems Before They Cost Money

In this webinar, we discuss the high cost of UC&C application issues, and the impact these issues have on organizations. We'll be doing a deep dive of the amount of tickets organizations receive, the amount of time these tickets take to resolve, some real customer examples, the typical steps taken with and without Exoprise, and the ROI of real-user monitoring.
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Analyzing SASE DEM Solutions

Vendors across security sectors are now offering their own digital experience monitoring products, especially when the security products can impact customer networks and performance at various levels. While these monitoring tools can provide valuable information to customers, it raises concerns about whether there is a potential conflict of interest between the vendor and the customer. If the SASE platform or security tools are introducing latency and slowing response times, how can the monitoring tools be trusted to accurately reflect their overhead?
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Monitoring Teams & Zoom on macOS Devices

When it comes to macOS, monitoring the digital experience comes with many challenges. When considering these challenges in relation to monitoring such business-critical UCaaS applications like Zoom, Teams or Cisco Webex, the challenges multiply - especially if relying solely on built-in macOS tools.