Operations | Monitoring | ITSM | DevOps | Cloud

In dynamic production environments, unpredictable traffic loads and frequent code changes can make it difficult for organizations to consistently optimize their cloud infrastructure, resulting in application performance issues, latency, and wasted cloud spend. Teams that manage large-scale cloud infrastructure deployments are often forced to tune their workloads’ configurations using a complicated mesh of script jobs—or worse, manual remediation by on-call engineers prompted by alerts.

The quality of customer experience (CX) is declining, according to the American Customer Satisfaction Index. Customer satisfaction is at its lowest point in 17 years: 73.2 out of 100. Many factors are at play here, but there’s clearly an opportunity to improve the experience your customers receive. Adopting new strategies and technologies, such as AI in the contact center, can significantly improve efficiency and competitive advantage in three key ways.

This panel is in alpha version and still in development. To use it as is, you need to modify your configuration file and set enable_alpha = true in the panels section. More information can be found on this page. Two-dimensional graphics are the de facto way to visualize data within the observability realm, and Grafana is really good at plotting data this way.

In the age of Big Data and analytics, companies are increasingly using the power of numbers and data to improve their processes. In the incident management world, this means turning to KPIs, metrics, and other incident monitoring methods to recognize trends and take corrective action. ‍ To manage and improve your incident management processes, you have to keep an eye on KPIs and metrics.

DevOps gained popularity in order to combat siloed workflows, decreased collaboration and a lack of visibility across the software development lifecycle. While establishing a culture of DevOps has helped teams collaborate better and deliver reliable software faster, DevOps teams don’t necessarily have someone specifically dedicated to developing systems that increase site reliability and performance. That’s where a site reliability engineer (SRE) comes into the picture.

Hardware is one of the most important, and most expensive, line items in IT’s purview. Constantly refreshing and provisioning hardware takes time and can be a very manual process. And one of the most significant reasons for refreshing hardware is battery life. Monitoring the health status of device batteries is crucial, and determining the health status can help maintain and extend the device lifetime in any environment.

Microservices architecture (often shortened to microservices) is an architectural style for developing applications. Microservices allow a large application to be separated into smaller independent parts, each having its own realm of responsibility. To serve a single user request, a microservices-based application can call on many internal microservices to compose its response. It is critical to track failures in microservice to take corrective actions and keep the business process ongoing.

How can you test an empty data pipeline? Well, you can't, really. Read on and let's walk you through creating pretend streaming data using Python and Faker.

Device performance issues can arise due to insufficient drive space, this may be one of the largest drivers of device issues. These issues can block OS updates and escalate to BSOD, requiring a hard reset of the device. Although, these are common issues, the business implications of them at scale cannot be overstated. Employee productivity drops and deadlines are missed. This in turn can lead to the business not meet its objectives. Don’t let low system space derail your business.

An essential element of your business success lies in establishing trust between you and your users. A big part of this is a reliable website that performs and is there when your users need it. We’ll show you how a website uptime monitoring tool can help you achieve excellence online, with all the wide-ranging benefits that encompasses, not least engendering trust between you and your users.