Mobile Alerting for Micro Focus NNMi
How Enterprise Alert integrates with Micro Focus NNMi and adds real-time mobile alerting and anywhere incident response. Features advanced, code-less 2-way integration.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
A (Lobster) Tale of Two Systems aka the ServiceNow Chronicles
Hi Yangsters, I hope everyone is staying safe during these unpredictable times. As a fellow professional in technology, I’m guessing your workload has either remained the same or you’re now extra busy since more people are moving to doing everything online. I’ve been so busy that I haven’t been able to provide a proper update on the ongoings of Bikini Bottom—until now. But don’t worry! We’ll get through this together!
Fireside Chat: How AIOps Delivers Business Benefits
What drives an enterprise’s decision to adopt an AIOps platform? Which key problems are they trying to solve? Once it’s deployed, how can they track its value, and explain it to non-IT business leaders? What cultural and technology changes does an AIOps deployment trigger?
LaunchDarkly Improves Incident Response with FireHydrant
Headquartered in Oakland, California, LaunchDarkly is a feature management platform that empowers all teams to safely deliver and control software through feature flags. By separating code deployments from feature releases, LaunchDarkly enables teams to deploy faster, reduce risk, and iterate continuously. Over 1000 organizations use LaunchDarkly to build, operate, and learn from their software.
What Is an Alerting System? Features, Principles and Best Practices
Alerting systems centralize all IT alerts into one intuitive platform. IT alerting systems integrate with your tooling stack, and provide alert controls that help teams increase efficiency and reduce false positives. The main functions of an IT alerting system include activating incident response, automating alerts, providing intuitive reports, and enabling quick communication between roles. To enable these functions, alerting systems should be designed with quality in mind, rather than quantity.
PagerDuty Salesforce Service Cloud Integration Workflow
Check out this demo of the PagerDuty Salesforce Service Cloud integration for customer service teams. See how a customer service agent can create an incident from a salesforce case, how an incident is assigned to the right person without falling through the cracks, and how an agent can maintain complete visibility into an incident before it gets resolved.
PagerDuty Zendesk Integration Workflow
This video shows how a customer service agent can create an incident from a Zendesk ticket, how that incident is assigned to a person without falling through the cracks, and how an agent can maintain complete visibility into the incident before it gets resolved.
Webinar: AIOps Outcome - Accelerate Incident Resolution
Bite Size AIOps Knowledge Sessions - Accelerate Incident Resolution with faster root cause analysis and contextual insights and recommendation.
Deliver Better Customer Experiences With Real-Time Business Orchestration
This year has been challenging for everyone. Many companies across different industries were forced to become digital businesses overnight. Timelines for digital transformation initiatives that were originally slated to roll out over years are now being accelerated to execute in weeks and months. And for an increasing number of companies, digital services and apps are now their primary business model and source of revenue.
THE CTO PERSPECTIVE | Application Modernization: Root Cause Changes
Welcome to The CTO Perspective – discussions on the most current issues in IT Operations. In this talk: Changes in software and infrastructure are the main cause of outages in the modern IT Stack. How do you embrace change without compromising service quality and availability?