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Mar 13, 2023   |  By Eric Brousseau
In our research for the inaugural State of Availability Report, we asked 1,900 engineers about mean time to detect (MTTD) and mean time to recovery (MTTR) as two leading incident management Key Performance Indicators (KPIs) strongly associated with availability. We learned that less than 15% of respondents are tracking their MTTD. It takes twice as long to discover an issue than it does to resolve it.
Feb 13, 2023   |  By Moogsoft Team
Recent talks of an economic softening have left IT leaders concerned about the future of their enterprises. That concern is understandable — tech layoffs create near-daily headlines at this point, with top companies rolling back their operations and rolling up their sleeves to focus on mission-critical expenses. And for many in ITOps, that means cutting tools.
Jan 4, 2023   |  By Phil Tee
Well, that was fast! Another year has come and gone. It is safe to say 2020, ‘21 and ‘22 were exceptional, and only sometimes for good reasons. But I take heart in society’s steady progress toward digital maturity through it all. Nearly 100% of IT leaders say the pandemic accelerated their organization’s rate of digital transformation.
Dec 20, 2022   |  By Richard Whitehead
Over the years, as companies have moved from monolith to cloud-native architectures, maintaining high availability has become more challenging. After all, today’s IT ecosystems are complex, distributed and ephemeral, making it increasingly difficult (and, in many cases, downright impossible) for DevOps practitioners and SREs to identify and fix issues manually.
Nov 30, 2022   |  By Richard Whitehead
Teams are locked into a cycle of suffering characterized by the feeling that they are sprinting just to stay still. This morale and productivity-destroying state is caused by an inability to find time to save time. Our new research, The State of Availability Report 2022, discovered that teams know what they want to do—harness cloud and DevOps practices and tools to advance digital transformation—but something’s getting in the way.
Nov 29, 2022   |  By Richard Whitehead
Today’s customers see availability as a given. What do they really want? Bigger, better technology with new features and faster platforms. But, according to our recently released Moogsoft State of Availability Report, teams burn their time, money and energy on incident management. In fact, engineers overwhelmingly report that incident management takes up most of their time.
Nov 21, 2022   |  By Phil Tee
Moogsoft pioneered AIOps, essentially inventing the market 10 years ago. It is worthwhile revisiting why we did that to understand where we are going. My background is as the founder and inventor of Micromuse Netcool, and the RiverSoft’s OpenRiver technology.
Nov 16, 2022   |  By Richard Whitehead
Most engineering teams are no strangers to key performance indicators (KPIs), those metrics tracking progress toward critical goals and targets. Ideally, tech leaders design KPIs to focus teams on what matters and prove their contribution to the company’s overall performance. Of course, KPI data should also uncover critical information that guides informed decision-making. For engineering teams tasked with managing the customer experience, KPIs often track availability.
Nov 9, 2022   |  By Richard Whitehead
Engineering teams use a lot of single-domain monitoring tools. In fact, the average team manages and maintains 16 monitoring tools — and up to 40 — according to Moogsoft’s State of Availability Report. While IT leaders select and implement these tools to save teams time, our research finds they do quite the opposite. Engineers spend far and away more time on monitoring than they do on any other task — innovative, value-creating tasks included.
Oct 31, 2022   |  By Richard Whitehead
It is getting spooky out there, folks! Every year on October 31, we don our spookiest (or silliest) garb, an evolution of old practices where people would dress up to ward off ghouls, goblins and all manner of things that go bump in the night. After all, people believed these pesky spirits stirred up trouble. While pieces of this spooky tradition persist, just a few other things have changed in the past 2,000 years. For starters, we are a digital society.
Nov 9, 2022   |  By Moogsoft
After watching this video, you will be able to explain when to use the custom integration option, ingest data in JSON format into Moogsoft, map data from your monitoring software to Moogsoft event fields, and set up and test a deduplication key to reduce operational noise.
Nov 9, 2022   |  By Moogsoft
After watching this video, you will be able to set up a template in AppDynamics to send data to Moogsoft, configure a JSON payload to map AppDynamics data to Moogsoft event fields, and define an AppDynamics policy to forward health rule violations and other issues to Moogsoft.
Jul 18, 2022   |  By Moogsoft
You can get the source data into Moogsoft in two ways – You can install a collector to the system you want to monitor, or integrate with the source monitoring system. This video shows you how to install a Moogsoft collector.
Jul 18, 2022   |  By Moogsoft
Learn what Moogsoft is, and how it solves the problems of the traditional monitoring model. Also get familiar with the concept of events, alerts, incidents.
Jul 18, 2022   |  By Moogsoft
Alerts are correlated into incidents in Moogsoft. Learn how the default correlation works, with emphasis on the correlation time window.
Jul 5, 2022   |  By Moogsoft
After watching this video, you will be able to integrate Zabbix with Moogsoft Cloud. This video covers how to define a Moogsoft media type for Zabbix, set up a Moogsoft user, and define an action to send events.
Jul 1, 2022   |  By Moogsoft
After watching this video, you will be able to create an integration to ingest New Relic incidents and set up a webhook in New Relic. Don't forget to subscribe for content on DevOps, Observability, AIOps and more!
Jun 29, 2022   |  By Moogsoft
Are you a Datadog customer? And do you wish to optimize your workflow further? Then this video is for you! In this video, you will learn a sample use case to learn the key benefits of integrating Moogsoft to your Datadog environment. Don't forget to subscribe for content on DevOps, Observability, AIOps and more!
Jun 29, 2022   |  By Moogsoft
Integrating with Datadog has never been easier! In this video, you will learn how to create an API key and application key in Datadog, create user credentials in Moogsoft, and configure data types and filters in the Datadog integration. Don't forget to subscribe for content on DevOps, Observability, AIOps and more!
Jun 27, 2022   |  By Moogsoft
Check out the 4th episode of Have You Herd, where our team talks fantasy football & drafting your tech stack.
Jul 23, 2020   |  By Moogsoft
This new eBook explains how DevOps and SREs can develop more and operate less by applying AI to events, metrics, traces and logs to keep CI/CD agile and your business growing. DevOps and SRE teams build critical digital services, but often spend more time troubleshooting their complex applications and infrastructures than innovating. What's the solution? Combine AIOps algorithmic analysis and automation with observability's detailed operational data.
Jan 27, 2020   |  By Moogsoft
AIOps provides future-proofing for traditional IT Operations Management. A cornerstone of IT Operations Management (ITOM) has always been the CMDB (configuration management database), a master list of all the assets within an IT enterprise, and all the processes related to those items - in essence a codification of an enterprise's operating model.
Jan 27, 2020   |  By Moogsoft
Make an informed decision. With this AIOps Evaluator's Guide identify and prioritize the key artificial intelligence for IT Operations (AIOps) requirements for your organization.
Jan 1, 2020   |  By Moogsoft
Make an informed decision. Use this market guide to find the right AIOps solution. AIOps helps ITOps and DevOps teams detect and resolve IT problems quickly by analyzing and contextualizing massive amounts of operational data. But to successfully deploy AIOps, you must understand the market's different offerings, your needs and goals, and the technology's evolution.
Jan 1, 2020   |  By Moogsoft
There is a lot of hype around AIOps. It seems like every IT solution provider from APM to ITSM now claims to have an AIOps solution. With all the marketing noise around AIOps, it's time to separate the truth from fiction. It's time for AIOps to get real.
Dec 1, 2019   |  By Moogsoft
The Moogsoft AIOps platform streamlines IT Operations and provides Ops teams with the rapid incident resolution capabilities they need to avoid outages, meet SLAs, and help accelerate the digital transformation of their business.
Dec 1, 2019   |  By Moogsoft
Managing IT Operations is a challenging job that's only getting harder. Complexity is growing with exponential speed - especially as more companies embrace digital transformation. Enabling continuous service assurance has become a task beyond human capability alone, especially in large enterprises that generate millions of operational events, every single day.

Moogsoft is a pioneer and leading provider of AIOps solutions that help IT teams work faster and smarter. With patented AI analyzing billions of events daily across the world’s most complex IT environments, the Moogsoft AIOps platform helps the world’s top enterprises avoid outages, automate service assurance, and accelerate digital transformation initiatives.

There are no ghosts in the machine—only situations you previously couldn’t see. Moogsoft AIOps prevents data disasters and paves the way for smooth workflows, continuous innovation, and optimal profitability.

When issues are resolved quickly and accurately, everyone is free to focus on core tasks and key business objectives:

  • For IT Operators: Improve service delivery quality. We only elevate critical situations, so you and your team can move swiftly, stay focused, and resolve incidents before they cause outages.
  • For IT Monitoring: Watch alert volumes go down and see productivity go up. We help eliminate event fatigue with a consolidated monitoring panel and correlation of similar events to significantly minimize actionable incidents.
  • For DevOps: See everything in one view. We aggregate all of your apps, services and infrastructure alerts to a single console for increased agility, fewer alerts and faster resolution times.

Moogsoft is a unified platform that helps your entire company work smarter.