Operations | Monitoring | ITSM | DevOps | Cloud

AI adoption is now a measurable driver of both uptime and growth. According to PagerDuty’s 2026 State of AI-First Digital Operations report, 75% of organizations actively incorporating AI into digital operations claim to have improved operational resilience and maturity over the past year. The same report suggests AI in operations is also a revenue driver.

Most organizations managing major incidents realized that every moment matters. Context-switching between different tools – with multiple web and chat surfaces having to be open to collect information causes friction. The cost of context-switching during an outage is even more painful. These are the problems that PagerDuty’s Slack Transformation just closed.

PagerDuty’s new intelligent Model Context Protocol (MCP) tools, recently announced in Early Access, are a step toward autonomous operations. Here’s how they help customers get there.

According to a 2025 report from Ravio, entry-level hiring (especially in engineering roles) has collapsed by more than 73% due to increasing AI capabilities. That means junior developer jobs are disappearing. At the same time, demand for senior engineers keeps climbing because organizations need more people to manage and optimize their complex AI agents.

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how PD Automation Runner, now in Early Access, builds towards this vision. Your on-call engineer gets paged for a critical alert on a self-hosted Kubernetes cluster. If this were a cloud-hosted service, Workflow Actions and the SRE Agent would already be working the problem: pulling logs, checking health, surfacing a fix.

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how Scoped OAuth for Public Apps, now in Early Access, builds towards this vision. Your security team asks a simple question during a routine review: which third-party apps can reach our PagerDuty data right now, and what exactly can they do with it?