Derdack

Potsdam, Germany
1999
Mar 29, 2021   |  By Derdack
Targeted reliable notifications are the core of any alerting solution. Blasting out emails may be good for quantity, but Enterprise Alert focuses on the quality, this means notifying the right people at the right time. We often see monitoring and ticketing solutions creating an incident and then relying on the emailed recipient to not only identify and handle the incident but also to close out the ticket that is raised.
Mar 23, 2021   |  By Derdack
On-call planning is one of the most popular features in Enterprise Alert and is widely used by users, team managers and administrators. However, in our discussions we keep finding that it is not simply done with 5 minutes of planning. Scheduling often depend on external systems. This can range from a simple excel form provided to HR all the way to a comprehensive billing system such as SAP. As a result, it takes a quite a bit of time to transfer the planned shifts to third-party systems.
Mar 23, 2021   |  By Derdack
Apple announced some time ago that the Apple Push Notification (APN) will be deactivated for sending push messages as of March 31, 2021. To continue to ensure the sending of push messages to iOS devices, we have already implemented push shipping via Firebase in Enterprise Alert 2019. Unfortunately, the change could not be done automatically and requires manual intervention.
Feb 26, 2021   |  By Derdack
Integrations of third-party systems with Enterprise Alert, what is possible? In my work with new and existing customers, I keep coming across the assumption that Enterprise Alert is not able to be integrated with certain third-party systems in order to receive and process events and fault messages from this system. Basically, first of all, we have to say: We can integrate everything that communicates digitally in any way.
Feb 16, 2021   |  By Derdack
Enterprise Alert® is the leading enterprise-class software for automated, targeted, and traceable alerting. But what does “escalation” mean in this case? In the course of my work, be it with new customers, existing customers or even prospects, I repeatedly find that the term escalation is often defined very differently. Therefore, I would like to clarify in the context of this blog what we mean by escalation.
Feb 4, 2021   |  By Derdack
“We wanted to have something directly on-prem and exchange our physical servers for virtual ones. Enterprise Alert ensures higher internal flexibility for our technical teams. The product was easy to implement and just as easy to use.” Gregory Beterams, NRB Group
Dec 11, 2020   |  By Derdack
As we are seeing subscription-based software license models ‘rule the world’, one might wonder why they are that successful. And we need to ask the question if they are truly in the interest of customers. A major driver of course has been the rise of ‘software as a service’ which natively involves permanent cost of hosting and operation by the software company on behalf of the customer.
Dec 9, 2020   |  By Derdack
2020 has certainly presented all of us with its fair share of challenges. Small businesses and large organizations alike have been forced to change policies and procedures to adapt to the concept of ‘the remote worker’. As more and more employees are working from home, it is critical that they are set up for success and armed with the tools to address issues that arise, no matter where they are located.
Dec 3, 2020   |  By Derdack
As an administrator, you want to enable your users and not restrict them wherever possible. But this means you will have to keep track of your users. In the end, you are responsible if some critical alert is not properly escalated.
Nov 13, 2020   |  By Derdack
Enterprise Alert is the premier solution for reliable, targeted, and accountable Alerting. At Derdack, we have always aimed to provide the best possible security combined with an easy to use User interface. Part of this UI is the Enterprise Alert mobile App which supports secure 2-factor authentication by integrating with ADFS.
Apr 9, 2021   |  By Derdack
How to use Enterprise Alert to automatically create tickets inside of Service Now.
Mar 26, 2021   |  By Derdack
How to Dynamically assign teams inside of Enterprise Alert using parameters from a third party system.
Feb 15, 2021   |  By Derdack
What are Derdack Enterprise Alert's capabilities for escalating critical alerts from IT, production or other critical infrastructure?
Dec 14, 2020   |  By Derdack
A recording of the 2020 Virtual Bootcamp: Enterprise Alerts Using Callouts Session
Dec 9, 2020   |  By Derdack
A brief description of the Enterprise Alert Mobile app and how it can help make Remote working easier for your users.
Nov 16, 2020   |  By Derdack
René and Kay walk you through new features in the latest release of Enterprise Alert 2019
Nov 16, 2020   |  By Derdack
A few words by Matthes, CEO of Derdack, on the mission of Derdack at the online 2020 user group meeting
Aug 25, 2020   |  By Derdack
Demo of Customizing the Home Dashboard inside of Enterprise Alert
Jun 29, 2020   |  By Derdack
This 5 min video gives you a quick glance at how Enterprise Alert can help you save time and money with critical mobile alerting.
Jun 25, 2020   |  By Derdack
Explains the use of User Roles and Permissions with Enterprise Alert

Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT.

Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation.

Empowering operations teams to effectively respond to unexpected incidents:

  • Never miss a critical Alert: Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, E-Mail and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.
  • Always know who's on call: Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.
  • Anywhere ChatOps, incident sharing and conferencing: IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack’s Enterprise Notification Software provides the perfect toolset for a real-time, anywhere collaboration experience.
  • Leave your notebook at home: Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks.
  • Anywhere incident management: The Derdack mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.

Targeted Alert Notifications. Anywhere Incident Remediation.