Derdack

Potsdam, Germany
1999
Nov 29, 2021   |  By Derdack
As announced at the User Group Meeting 2021, we are now releasing Enterprise Alert 9.1. This version brings a set of new features extending the capabilities in some crucial areas. Here is what’s new in a nutshell: As always you will find more details, release notes and downloadable installer files in the online user group. You can also watch the session from our UGM (no cookie embedding): Watch this video on YouTube
Nov 10, 2021   |  By Derdack
“Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch, Product Owner Monitoring, Debeka
Oct 21, 2021   |  By Derdack
Many ITOM or ITSM tools come with built-in features for alerting and notifications and are able to send at least an email or text notification upon incidents to operations teams. But is this enough reliability to respond to and handle major and critical incidents? Recently, we have been surprised to see more and more monitoring tools listed as alerting tools on review platforms like G2.
Sep 8, 2021   |  By Derdack
A few days ago I received an inquiry about a scripting problem from one of our longtime partners, to be exact our DCP Marc Handel from IT unlimited AG. In the exchange with Marc I realized that his idea to use the Enterprise Alert Scripting Host, the Windows Task Scheduler and CheckMK to realize a roundtrip monitoring could be interesting for the whole community. Especially for all our CheckMK customers.
Aug 25, 2021   |  By Derdack
These days, I keep encountering inquiries from various customers on the topic of call handling. Due to the current transformation, triggered by the increased use of home offices, it is becoming more and more important to make on-call staff more accessible. Often the already overloaded service desk is used for this purpose. Of course, this leads to a) a deterioration in the quality of the service desk and b) delays between the receipt of the problem and the start of problem resolution.
Aug 9, 2021   |  By Derdack
Murphy’s Law states that anything that can go wrong, will go wrong. The challenge for most businesses is putting the right method of communication in place for when the inevitable happens. The only way to handle this is to expect the worst and then prepare for it. A key factor in deciding for any alerting solution is can my team be notified properly when a major outage happens .
Jul 2, 2021   |  By Derdack
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in BMC due to a break in the workflow.
Jun 3, 2021   |  By Derdack
In our feature session for the current Enterprise Alert release, we were asked if it was possible to make the on-call page available to every employee regardless of whether they have a user account in Enterprise Alert or not. This option has existed in Enterprise Alert for a long time, but admittedly it is not very well documented. So I would like to take this opportunity to show you what the on-call overview can offer you and how to share the on-call page.
Jun 3, 2021   |  By Derdack
With the release of Enterprise Alert 9, not only have our capabilities for tighter integration with almost any source system imaginable been massively expanded, but our front end has also received some much requested updates. Among them are our multi-team schedules. These allow – especially for international companies – a simple and clear planning of readiness of several teams across different time zones.
Jun 3, 2021   |  By Derdack
Our Azure Monitor connector provides seamless 2-way integration of Enterprise Alert 9 with Azure Monitor. Once added to your Enterprise Alert instance, the connector will read your Azure Monitor alerts fully automatically and trigger alert notifications, e.g. to your team members on duty. It also synchronizes the alert status from Enterprise Alert 9 to Azure Monitor so that if alerts are acknowledged or closed, this status is also updated on the according alert in Azure Monitor.
Nov 29, 2021   |  By Derdack
Walking through all new features in Enterprise Alert 9.1 Video from the Derdack User Group Meeting 2021: Alert Policy Enhancements Microsoft Teams 2-way Connector SIGNL4 Cloud Bridge And more...
Nov 3, 2021   |  By Derdack
Clips from our interview with: Jeffrey M. Postolowski Sr. Director of Technology Services Information Technology Services Bridgeport Board of Education
Aug 6, 2021   |  By Derdack
Setting up Time-Based notification profiles inside of Enterprise Alert to ensure users receive alerts in the most timely manner possible.
Jul 2, 2021   |  By Derdack
How to use Enterprise Alert to automatically create incidents inside of BMC.
Apr 28, 2021   |  By Derdack
A brief introduction to the powerful new 2-Way Rest introduced with the new Enterprise Alert 9
Apr 23, 2021   |  By Derdack
All new features of Enterprise Alert 9
Apr 21, 2021   |  By Derdack
A brief introduction to the new Dark Mode inside of Enterprise Alert 9.
Apr 12, 2021   |  By Derdack
How to use Enterprise Alert to automatically create tickets inside of Service Now.
Apr 9, 2021   |  By Derdack
How to use Enterprise Alert to automatically create tickets inside of Service Now.
Mar 26, 2021   |  By Derdack
How to Dynamically assign teams inside of Enterprise Alert using parameters from a third party system.

Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT.

Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation.

Empowering operations teams to effectively respond to unexpected incidents:

  • Never miss a critical Alert: Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, E-Mail and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.
  • Always know who's on call: Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.
  • Anywhere ChatOps, incident sharing and conferencing: IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack’s Enterprise Notification Software provides the perfect toolset for a real-time, anywhere collaboration experience.
  • Leave your notebook at home: Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks.
  • Anywhere incident management: The Derdack mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.

Targeted Alert Notifications. Anywhere Incident Remediation.