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May 16, 2022   |  By Derdack
With the Cloud Bridge introduction, I started reaching out to our customer base to make sure people are aware of what this feature can do, Usually, I try to keep our customers up to date through blogs or the occasional webinar but with the Cloud Bridge, I went for a more personal approach. Reaching out to our customers individually, presented a unique opportunity to educate them on our Cloud Bridge and by extension what SIGNL4 can bring to the table.
Mar 21, 2022   |  By Derdack
Enterprise Alert offers the ability to get in touch with your users multiple ways to help you fit your business needs. We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years. We want to ensure that you and your users have the abilities needed to handle any situation that may arise.
Feb 7, 2022   |  By Derdack
We have released an update for Enterprise Alert 9 (version 9.3) that revolutionizes our OPC connector and also includes some bug fixes. Read all the details in this article.
Jan 17, 2022   |  By Derdack
Being in touch with your customers is key to any business. We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years. We recently took a trip to Texas to visit several customers and the feedback was invaluable! We received a lot more information with a face-to-face meeting that just would not be the same if it were done virtually, like over Teams.
Jan 3, 2022   |  By Derdack
We have released another update for Enterprise Alert 9 (version 9.2) which enhances the flood protection mechanism. This will help you to setup scenarios where you do not want the flood protection to be active for every notification channel. Read all details in this article.
Dec 23, 2021   |  By Derdack
A couple of weeks ago our partner Rok Ponikvar from S&T contacted me about an issue one of his customers faced. His customer complained that Enterprise Alert is not alerting on current issues and even if he creates a test ticket in his OBM system no alert goes out. After a little back and forth we concluded that Enterprise Alert is still processing historic data from an Event Storm in OBM earlier that day.
Dec 23, 2021   |  By Derdack
In light of the recent news about yet another reported Zero-Day Exploit and the accompanying discussions about security, let’s touch on the topic of security audits and how Enterprise Alert can be configured to avoid or at least minimize potential security impact. First, let’s establish what we mean by security audit.
Dec 22, 2021   |  By Derdack
The benefits of using the correct reporting, analytics and information delivery capabilities can transform an organization. Having access to timely data, reporting, and analytic capabilities helps to ensure the ability to get the right data to the right users at the right time. Having the ability to pull any information that your business needs at any given time allows for the flexibility to get the information for your business when and where it is needed.
Nov 29, 2021   |  By Derdack
As announced at the User Group Meeting 2021, we are now releasing Enterprise Alert 9.1. This version brings a set of new features extending the capabilities in some crucial areas. Here is what’s new in a nutshell: As always you will find more details, release notes and downloadable installer files in the online user group. You can also watch the session from our UGM (no cookie embedding): Watch this video on YouTube
Oct 21, 2021   |  By Derdack
Many ITOM or ITSM tools come with built-in features for alerting and notifications and are able to send at least an email or text notification upon incidents to operations teams. But is this enough reliability to respond to and handle major and critical incidents? Recently, we have been surprised to see more and more monitoring tools listed as alerting tools on review platforms like G2.
Apr 1, 2022   |  By Derdack
A quick video for how to create the CloudBridge between Enterprise Alert and Signl4 and how to set the Signl4 teams as a destination in Enterprise Alert.
Mar 18, 2022   |  By Derdack
A brief walkthrough of Enterprise Alerts User and Subscription User types and what each can do for you in your Enterprise Alert environment
Dec 16, 2021   |  By Derdack
Enhanced Enterprise Alert reporting using PowerBI
Dec 16, 2021   |  By Derdack
Joint webinar session including live demo with Derdack & SKyPRO
Dec 16, 2021   |  By Derdack
Joint webinar session including live demo with Derdack & SKyPRO
Dec 13, 2021   |  By Derdack
The tale of how Derdack Solutions help Santa Claus save Christmas
Nov 29, 2021   |  By Derdack
Walking through all new features in Enterprise Alert 9.1 Video from the Derdack User Group Meeting 2021: Alert Policy Enhancements Microsoft Teams 2-way Connector SIGNL4 Cloud Bridge And more...
Nov 3, 2021   |  By Derdack
Clips from our interview with: Jeffrey M. Postolowski Sr. Director of Technology Services Information Technology Services Bridgeport Board of Education
Aug 6, 2021   |  By Derdack
Setting up Time-Based notification profiles inside of Enterprise Alert to ensure users receive alerts in the most timely manner possible.
Jul 2, 2021   |  By Derdack
How to use Enterprise Alert to automatically create incidents inside of BMC.

Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT.

Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation.

Empowering operations teams to effectively respond to unexpected incidents:

  • Never miss a critical Alert: Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, E-Mail and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.
  • Always know who's on call: Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.
  • Anywhere ChatOps, incident sharing and conferencing: IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack’s Enterprise Notification Software provides the perfect toolset for a real-time, anywhere collaboration experience.
  • Leave your notebook at home: Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks.
  • Anywhere incident management: The Derdack mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.

Targeted Alert Notifications. Anywhere Incident Remediation.