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Jan 13, 2021   |  By Noam MorginstinAdmin
Moving full speed ahead into 2021, a year that is slated to be marked by unpredictability, fast-paced change, and (still) a lot of disruption – no organization can afford to allow such disorder to impact productivity, operations, and the business overall.
Dec 22, 2020   |  By Eyal KatzAdmin
Creating software products without DevOps and DevOps tools is nearly impossible today. Unless you are a huge fan of buggy code and chaotic version deployments. Development Operations professionals, combine IT, QA, infrastructure, and even some development tasks in their work. Devops are increasingly important members of any R&D department aiming to efficiently produce and deploy software products.
Dec 6, 2020   |  By Eyal KatzAdmin
According to a recent report by IBM, the damage caused by major IT incidents is greater than ever. An incident that results from a data breach will cost the organization an average of $3.86 million, with the average time to breach containment coming in at 280 days! And according to the ITIC, hourly downtime costs come in at over $300,000, with some at even $1 million per hour.
Nov 9, 2020   |  By David Sachs
Try to imagine a bunch of monkeys running around your data center, pulling cables, trashing routers and wreaking havoc on your applications and infrastructure. Ever more crucial in these days of heated competition between online gaming operators, is player experience. Continuity of operations is “Uber-Alles” and avoiding churn, due to service disruption, is the organizational mantra.
Oct 15, 2020   |  By Noam Morginstin
Just in case you haven’t heard, last week Microsoft experienced a huge outage that prevented users from accessing its Office 365 cloud-based subscription service which serves 200 million active monthly users. This latest outage was the third in ten days, causing the company to receive a deluge of customer complaints about a 'something went wrong' message that popped up when they tried to access their accounts.
Oct 6, 2020   |  By David Sachs
Kimberley Wadsworth gambled £36,000 in a fortnight, committing suicide shortly after the loss and leaving her mother homeless as a result. Kimberley Wadsworth started gambling in 2015, visiting brick-and-mortar shops and playing at online casinos. There was no one to promptly alert or save Kimberly from her dreadful destiny.
Sep 25, 2020   |  By Noam Morginstin
The incident management challenges of a pandemic-driven world & how to overcome them “While the safety and well-being of workers affected by COVID-19 is the first priority, companies will also triage other essentials, such as incident management and stakeholder communications.” (PWC) In a pandemic-stricken world that is consuming products and services over the internet, more than ever, there is a great strain on digital and connectivity systems.
Sep 10, 2020   |  By Noam Morginstin
Thales Cloud Protection & Licensing, part of the Thales Group, was looking to improve how it handles critical incidents. Whenever an incident hit just gathering up the incident team would be a cumbersome and time-consuming task that involved a lot of manual work . Multiple calendar invites would be sent to different people in and outside of the organization, multiple times, urging them to join calls and meetings.
Aug 16, 2020   |  By Noam Morginstin
At times when players have multiple online choices and competition is fierce, safe betting and social responsibility is at the forefront of brand integrity. In fact, social responsibility has become a competitive edge for leading operators. Enter the era of the regulator. Regulation is now defining both the operator’s brand integrity and the player experience. Are online operators up to the regulation task? Some are, though some are not.
Aug 2, 2020   |  By Noam Morginstin
Few industries have experienced such a disruptive whiplash as the financial services industry. With the dizzying encroachment of agile, innovative, and fearless fintechs coming to the fore, traditional banking institutions have had to completely rethink their business, revenue models, and customer engagement initiatives.
Mar 15, 2015   |  By Exigence
Exigence is a crisis management system for cloud and web based service providers, for resolving critical service disruptions. Exigence is a seamless workflow system, managing event operation, customer communication, team collaboration, post event analysis and simulation of threats.

Exigence is providing a command and control center software to manage major incidents.

As opposed to regular IT incidents, critical incidents often require a high level of collaboration involving team members from different parts of the organization and even outside of it, who are using different tools and processes. This collaboration is generally not structured resulting in painful and expensive delays.

With its command and control center Exigence automates the collaboration and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties together stakeholders, processes and the tools already in use, driving down time to resolution. It uniquely addresses the full life cycle of the incident, turning an unstructured situation into one that is structured and easy to manage.

A New Approach

When it comes to critical incidents it's not enough to merely respond. And, point solutions for alerting, ticketing, and communications alone won't get the job done.

Indeed, the traditional approach to critical incidents is no longer relevant, organizations need a solution that involve all stakeholders and addresses every aspect of the incident workflow, from trigger to post-mortem. It should execute actions directly as well as integrate with all of the relevant incumbent systems, such as ticketing, chat, paging, monitoring, and more.


In the Exigence Command and Control Center, all stakeholders can align quickly on a single pane of glass. gaining unprecedented clarity on roles and responsibilities through automated task assignment and updates.

Through recording all relevant steps taken to address major incidents, Exigence introduces structure, clarity, and speed to critical incident management, enabling complete command and control of every incident from trigger to post-mortem.

Whether for technology operations or security incidents, or for drills and business continuity tests, It uniquely addresses every aspect of the incident, turning an unstructured situation into one that is structured and easy to manage.

The platform orchestrates complex workflows, automatically onboarding cross-functional, cross-organizational and external teams, and makes sure that everyone is always on the same page.

With easy reporting, on-the-fly documentation, and knowledge-management - the post-mortem is simplified, and the organization is always learning and optimizing.

Since Exigence can integrate with all of the relevant incumbent and future systems, coordinating, complementing, and augmenting their capabilities, the organization can keep using and benefiting from trusted ticketing, communications, CRM, project management, and other applications.

Moreover, for optimizing the management of future incidents, the Exigence platform also enables incident drills and tabletop simulations.


  • A faster time to resolution
  • Eliminating time wasters, such as participating in lengthy conference calls and repeatedly providing updates
  • More effective, structured collaboration - fully aligned stakeholders
  • Increased accountability
  • Reduced frustrations and friction issues
  • Enhanced learning
  • Increased trust among internal and external customers
  • Reduced risk
  • Enhanced compliance

Introducing structure to a complex and often unpredictable process.