Tel Aviv, Israel
  |  By Noam Morginstin
We are very excited to share that we have added an innovative new capability to the Exgience platform – generative AI-powered incident summaries.
  |  By Noam Morginstin
For 83% of companies, a cyber incident is just a matter of time (IBM). And when it does happen, it will cost the organization millions, coming in at a global average of $4.35 million per breach. Add to that stringent data protection laws and the growing frequency and reach of ransomware and other sophisticated attacks.
  |  By Noam Morginstin
Does this sound familiar? The incident has just been resolved and management is putting on a lot of pressure. They want to understand what happened and why. Now. They want to make sure customers and internal stakeholders get updated about what happened and how it was resolved. ASAP. But putting together all the needed information about the why, how, when, and who, can take weeks. Still, people are calling and writing. Nonstop.
  |  By Noam Morginstin
Generative AI is all the buzz these days with the popularity of platforms and tools such as ChatGPT, Bard, Scribe, Jasper, and others experiencing exponential growth. This is a technology that has come to the fore with the force of a runaway train that’s bringing us head long into the future at the speed of light. It is transforming everything we do from writing code to making travel plans. And cybersecurity is no exception.
  |  By Noam Morginstin
“Malicious cyber actors aren’t making the same holiday plans as you.” (CISA & FBI) Summertime is prime time for cyberattacks. According to one survey, 58% of security professionals believe that there is seasonality in the attacks that their company experiences every year, with the majority citing summer as high season for breaches.
  |  By Noam Morginstin
“By failing to prepare, you are preparing to fail. Preparation prior to a breach is critical to reducing recovery time and costs.” (RSAConference) For 83% of companies, a cyber incident is just a matter of time (IBM). And when it does happen, it will cost the organization millions, coming in at a global average of $4.35 million per breach. The damage isn’t only financial, nor solely related to customer loyalty and brand equity.
  |  By Alain Troitter
Operations, customer support, engineers and most groups use inconsistent language. This is a serious problem. Imagine NASA doing that with astronauts or a navy with ships talking to each other, but not using the same terms. Something very bad will happen. In our space of incident management, we use words like broke, failed, outage, doesn’t work, dead…all describing the same condition.
  |  By Noam Morginstin
With more than $80 billion of loan collateral in its systems, DataScan is an industry leader in providing solutions for wholesale asset financing and inventory risk management. The company’s InfoSec leadership understood that they needed to take a whole new approach to incident response and to advance its security maturity. Having multiple tools for managing incidents and conducting business was translating into inefficiencies, prolonged resolutions, and stress.
  |  By Alain Troitter
The FEMA Incident Command System responds to wide area disasters like an earthquake, fire, flood, hurricane, and tornado, while ITIL is used for digital services and applications. In large organizations, there is the facilities team and the data center team. FEMA is associated with the facilities team and ITIL with the smaller data center team. What characteristics are shared between the two and what are the main differences?
  |  By Noam Morginstin
A global leader in SaaS-based and on-premise software solutions that power innovative digital experiences was looking to replace the internal tool that was being used for resolving outages, service degradation, data center connection loss, and other incidents.
  |  By Exigence
Exigence is a crisis management system for cloud and web based service providers, for resolving critical service disruptions. Exigence is a seamless workflow system, managing event operation, customer communication, team collaboration, post event analysis and simulation of threats.

Exigence is providing a command and control center software to manage major incidents.

As opposed to regular IT incidents, critical incidents often require a high level of collaboration involving team members from different parts of the organization and even outside of it, who are using different tools and processes. This collaboration is generally not structured resulting in painful and expensive delays.

With its command and control center Exigence automates the collaboration and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties together stakeholders, processes and the tools already in use, driving down time to resolution. It uniquely addresses the full life cycle of the incident, turning an unstructured situation into one that is structured and easy to manage.

A New Approach

When it comes to critical incidents it's not enough to merely respond. And, point solutions for alerting, ticketing, and communications alone won't get the job done.

Indeed, the traditional approach to critical incidents is no longer relevant, organizations need a solution that involve all stakeholders and addresses every aspect of the incident workflow, from trigger to post-mortem. It should execute actions directly as well as integrate with all of the relevant incumbent systems, such as ticketing, chat, paging, monitoring, and more.


In the Exigence Command and Control Center, all stakeholders can align quickly on a single pane of glass. gaining unprecedented clarity on roles and responsibilities through automated task assignment and updates.

Through recording all relevant steps taken to address major incidents, Exigence introduces structure, clarity, and speed to critical incident management, enabling complete command and control of every incident from trigger to post-mortem.

Whether for technology operations or security incidents, or for drills and business continuity tests, It uniquely addresses every aspect of the incident, turning an unstructured situation into one that is structured and easy to manage.

The platform orchestrates complex workflows, automatically onboarding cross-functional, cross-organizational and external teams, and makes sure that everyone is always on the same page.

With easy reporting, on-the-fly documentation, and knowledge-management - the post-mortem is simplified, and the organization is always learning and optimizing.

Since Exigence can integrate with all of the relevant incumbent and future systems, coordinating, complementing, and augmenting their capabilities, the organization can keep using and benefiting from trusted ticketing, communications, CRM, project management, and other applications.

Moreover, for optimizing the management of future incidents, the Exigence platform also enables incident drills and tabletop simulations.


  • A faster time to resolution
  • Eliminating time wasters, such as participating in lengthy conference calls and repeatedly providing updates
  • More effective, structured collaboration - fully aligned stakeholders
  • Increased accountability
  • Reduced frustrations and friction issues
  • Enhanced learning
  • Increased trust among internal and external customers
  • Reduced risk
  • Enhanced compliance

Introducing structure to a complex and often unpredictable process.